Position Overview:
The Support Services Manager will work under the guidance of senior camp leadership to develop the skills and experience necessary to manage all aspects of camp operations. This role is designed to prepare high-potential candidates for future leadership positions by providing hands-on exposure to the full spectrum of support services, including accommodations, facility maintenance, food services, retail services, health and safety, and strong customer service presence.
Key Responsibilities:
- Assist in managing day-to-day operations across multiple service areas including accommodations, food services, housekeeping, health and safety, facilities, facility maintenance and administrative functions.
- Coordinate and ensure smooth delivery of services to meet the needs of camp residents and clients.
- Liaise with on-site management and client representatives to ensure responsive and effective service delivery.
- Participate in quality audits, inspections, and continuous improvement initiatives.
- Contribute to the development and refinement of operational policies, procedures, and performance metrics.
- Support the implementation and monitoring of health, safety, and environmental programs, including orientation, training, compliance, and incident reporting.
- Support staff scheduling, training, coaching, and performance management.
- Resolve customer concerns and contribute to a positive camp experience.
- Assist in budget preparation, cost control, and financial reporting.
- Prepare and submit internal and external reports as required.
- Engage in special projects and cross-functional initiatives as assigned.
Required Qualifications:
- Proficient with Microsoft Office products such as Teams, Excel, Word, SharePoint, OneNote, and OneDrive.
- Demonstrated leadership potential with strong communication, presentation, analytical, and problem-solving skills.
- Experience in team building, mentoring, and working in cross-cultural environments.
- A focus on service excellence, operational efficiency, and customer satisfaction.
- Willingness to work in a rotational camp-based environment.
Preferred Qualifications:
- Experience in Hotel/Accommodation/Customer Service Management or a related field.
- Experience working in a remote environment, accommodation, or camp services industry.
- Comfortable using tablet-based apps; experience with retail POS systems or accommodation systems.
We’re looking for someone who cares as much about valuing their team as much as they care about winning and innovating! Someone who is future focused, loves challenging the status quo, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.
Always there. Anywhere. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.