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Added 10 mins ago
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- Contract
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Ateko, backed by Bell Canada

Specialist - User Experience Design

ON, Canada
Ontario, Canada, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.

The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.

Key Responsibilities

Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
Lead research, ideation, and design of digital interfaces for business customers.
Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
Execute visual, information, interaction, and service design elements that meet business and customer needs.
Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
Clearly communicate design decisions and recommendations to stakeholders.
Ensure a consistent user experience across multiple products and areas.
Provide a CX/UX perspective when addressing day-to-day usability issues.
Manage design deliverables and timelines across multiple projects.

Qualifications & Experience

Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
Experience gathering, analyzing, and interpreting customer experience and user research insights.
Solid knowledge of online customer engagement platforms and digital channels.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Key Skills

UX / CX Design
User-Centered Design (UCD)
User Research & Usability Testing
Wireframing & Prototyping
Interaction & Information Design
Service Design
ServiceNow / Digital Portals
Stakeholder Management
Customer Journey & Experience Design
Cross-functional Collaboration

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com

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More about this job

Responsibilities

Lead and contribute to research, ideation, and design improvements for a ServiceNow-based request portal, turning complex business requirements into intuitive, accessible digital experiences. Develop UX/CX deliverables, collaborate with stakeholders and visual designers, communicate design recommendations, and manage design work across projects.

Requirements

Requires at least three years of experience in customer experience, UX design, or a similar customer-focused design role, along with a bachelor’s degree in a relevant field or equivalent education and experience. Candidates should have user-centered design and research expertise, knowledge of digital engagement platforms, strong analytical and communication skills, and the ability to collaborate across teams.

Skills

UX/CX Design
User-Centered Design
User Research
Usability Testing
Wireframing
Prototyping
Interaction Design
Information Design
Service Design
ServiceNow
Digital Portals
Stakeholder Management
Customer Journey Design
Accessibility
Cross-Functional Collaboration
Visual Design

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Request Portal
Customer Portal
UX Design
Customer Experience
User-Centered Design
User Research
Usability Testing
Wireframes
Prototypes
User Scenarios
Interaction Design
Information Design
Service Design
Accessibility
Customer Journey
Digital Channels
Online Customer Engagement
Stakeholder Management
Business Requirements
Technology Constraints
Visual Design
Brand Guidelines
Cross-Functional Collaboration
Research Insights
Usability

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