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Added 41 mins ago
UO
Intermediate Administrative Assistant, Dean's Office
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Intermediate Specialist of Academic Human Resources, the incumbent provides administrative support to the faculty’s departmental chair to ensure smooth office operations…
Added 56 mins ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
Job Title: Technical Documentation & BOM Specialist
Added 56 mins ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 56 mins ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Ensure significant equipment failures and recurring performance issues are investigated with support from Technical Services and that corrective actions are identified and completed when…
Added 56 mins ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades,…
Added 56 mins ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades,…
Added 56 mins ago
I
Market Structure Specialist
Iress
Toronto, ON
- Full-time
Help shape the future of trading technology and Canadian market structure. As a Market Structure Specialist, you’ll join our Business Management team and bring deep knowledge of Canadian…
Added 1 hour ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Ensure significant equipment failures and recurring performance issues are investigated with support from Technical Services and that corrective actions are identified and completed when…
Added 1 hour ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Customer Service Enterprise Applications Functional Support
Added 1 hour ago
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Digital Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
Analyzes data and information to provide customer behavior and campaign related insights and recommendations.
Added 2 hours ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
We are seeking an Investor Relations (IR) Specialist to join the Investor Relations team.
Added 3 hours ago
P
Product Support Specialist
Pigment
Toronto, ON
- Full-time
As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.
Added 3 hours ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 4 hours ago
A
WHS Specialist
Amazon
Hamilton, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 4 hours ago
A
WHS Specialist
Amazon
Belleville, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 4 hours ago
VC
Customer Service Agent
VGW Canada
Toronto, ON
- $55,000 to $61,000 CAD / year
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
Added 5 hours ago
UO
Engineering Technical Specialist, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
The Faculty Services team in the Schulich School of Engineering is currently seeking a Full-time Limited Term Engineering Technical Specialist for approximately 6 months.
Added 5 hours ago
C
Client Engagement Associate
CIBC
Trail, BC
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 6 hours ago
A
Specialiste Qualité - Produits Electroniques
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Added 6 hours ago
S
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
The MRT Crisis Intervention Specialist assesses incidents, working environments and the need for care and/or emotional wellness of individuals at the site, scene, workplace or meeting area…
Added 6 hours ago
CE
Airframe Materials & Processes (M&P) Specialist
Capgemini Engineering
Montreal, QC
- Full-time
…autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us…
Added 6 hours ago
RV
Technical Support Specialist
Ross Video
Ottawa, ON · Kanata, ON
- Internship
The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers…
Added 6 hours ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
Reporting directly to the Cybersecurity Governance & Performance Lead, the Cybersecurity Governance & Policy Specialist works closely and collaboratively with cross-functional stakeholders…
Added 6 hours ago
TG
Senior Specialist, TSX Listings
TMX Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $85,000 to $95,000 CAD / year
- Full-time
…market integrity across Canadian capital markets. As a Senior Specialist, TSX Listings, you will oversee critical transaction workflows, liaise directly with corporate issuers and their…
Added 6 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Sherwood Park, AB
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…

Ateko, backed by Bell Canada

Specialist - User Experience Design

ON, Canada
Ontario, Canada, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.

The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.

Key Responsibilities

Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
Lead research, ideation, and design of digital interfaces for business customers.
Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
Execute visual, information, interaction, and service design elements that meet business and customer needs.
Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
Clearly communicate design decisions and recommendations to stakeholders.
Ensure a consistent user experience across multiple products and areas.
Provide a CX/UX perspective when addressing day-to-day usability issues.
Manage design deliverables and timelines across multiple projects.

Qualifications & Experience

Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
Experience gathering, analyzing, and interpreting customer experience and user research insights.
Solid knowledge of online customer engagement platforms and digital channels.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Key Skills

UX / CX Design
User-Centered Design (UCD)
User Research & Usability Testing
Wireframing & Prototyping
Interaction & Information Design
Service Design
ServiceNow / Digital Portals
Stakeholder Management
Customer Journey & Experience Design
Cross-functional Collaboration

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com

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More about this job

Responsibilities

Lead and contribute to research, ideation, and design improvements for a ServiceNow-based request portal, turning complex business requirements into intuitive, accessible digital experiences. Develop UX/CX deliverables, collaborate with stakeholders and visual designers, communicate design recommendations, and manage design work across projects.

Requirements

Requires at least three years of experience in customer experience, UX design, or a similar customer-focused design role, along with a bachelor’s degree in a relevant field or equivalent education and experience. Candidates should have user-centered design and research expertise, knowledge of digital engagement platforms, strong analytical and communication skills, and the ability to collaborate across teams.

Skills

UX/CX Design
User-Centered Design
User Research
Usability Testing
Wireframing
Prototyping
Interaction Design
Information Design
Service Design
ServiceNow
Digital Portals
Stakeholder Management
Customer Journey Design
Accessibility
Cross-Functional Collaboration
Visual Design

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Request Portal
Customer Portal
UX Design
Customer Experience
User-Centered Design
User Research
Usability Testing
Wireframes
Prototypes
User Scenarios
Interaction Design
Information Design
Service Design
Accessibility
Customer Journey
Digital Channels
Online Customer Engagement
Stakeholder Management
Business Requirements
Technology Constraints
Visual Design
Brand Guidelines
Cross-Functional Collaboration
Research Insights
Usability

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