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Added 2 mins ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
KYC Due Diligence & Risk Assessment -Collaborate with internal and external stakeholders to support comprehensive KYC reviews. -Respond to RFIs related to KYC, risk, and compliance issues…
Added 2 mins ago
AL
Laboratory Quality Assurance Specialist - Calgary
AGAT Laboratories
Calgary, AB
- Full-time
AGAT Laboratories is currently hiring for a Quality Assurance Specialist. This position will work out of our Calgary Alberta location.
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Winnipeg, MB
- Full-time
…strategic advice on financial solutions and ensuring exceptional service and…
Added 2 mins ago
Logistics Coordinator & Material Handler (3month contract)
Ballard Spahr LLP
Vancouver, BC
…you’ll manage international shipping and logistics for critical service parts, support warehouse operations, and ensure our field service teams can deliver on-time solutions to customers…
Added 2 mins ago
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Specialist, Customer Experience Transformation
BCAA
*Head Office
- Full-time
As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data…
Added 16 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Maintain applications operation and ensure quick problem resolution as per the service level standards by monitoring all essential components of the application or database, establishing…
Added 16 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
SD
Executive Assistant to the Secretary Treasurer - Communications Specialist
School District 67 (Okanagan Skaha)
Penticton, BC
- $75,858 to $94,822 CAD / year
- Full-time
Working directly with the Secretary-Treasurer and the Board of Education, the Executive Assistant/Communications Specialist is responsible for providing a broad range of senior…
Added 16 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 16 mins ago
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Administrator – Kelowna, BC
Snore MD
Kelowna, BC
- Full-time
We believe exceptional people deserve exceptional support:
Added 16 mins ago
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Specialist, Ground Transportation
Toronto Pearson International Airport
Toronto, ON
- Full-time
…external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation…
Added 16 mins ago
CI
Spécialiste, entrepôt et bâtiment - Warehouse and Facilities Specialist
Christie Innomed
Saint-Eustache, QC
- Full-time
Based in St-Eustache, the Warehouse and Facilities Specialist is responsible for ensuring the smooth operation of warehouse activities, from receiving goods through to shipping, while also…
Added 16 mins ago
V
Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
…and ensuring smooth, seamless hand-offs when another team or specialist is…
Added 16 mins ago
T
IT Governance and Reporting Specialist
TransLink
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
The IT Governance and Reporting Specialist is responsible for the implementation and optimization of governance and control initiatives in support of the overall Business Technology…
Added 16 mins ago
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Logistics Coordinator - Canada
Priority1
Dollard-Des Ormeaux, QC
- Full-time
Priority-1, Inc. (“P1”) is a U.S. based freight services company that specializes in offering full service, nationwide logistics services to its customers and focuses on Less Than…
Added 16 mins ago
Business Banking Advisor (Mill Bay Branch)
First West
BC · Mill Bay, BC
Sales and Service Strategy: Provides ongoing advisory services to business banking members; initiates referrals to product specialist as required; achieves or exceeds sales and growth…

Ateko, backed by Bell Canada

Specialist - User Experience Design

ON, Canada
Ontario, Canada, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.

The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.

Key Responsibilities

Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
Lead research, ideation, and design of digital interfaces for business customers.
Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
Execute visual, information, interaction, and service design elements that meet business and customer needs.
Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
Clearly communicate design decisions and recommendations to stakeholders.
Ensure a consistent user experience across multiple products and areas.
Provide a CX/UX perspective when addressing day-to-day usability issues.
Manage design deliverables and timelines across multiple projects.

Qualifications & Experience

Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
Experience gathering, analyzing, and interpreting customer experience and user research insights.
Solid knowledge of online customer engagement platforms and digital channels.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Key Skills

UX / CX Design
User-Centered Design (UCD)
User Research & Usability Testing
Wireframing & Prototyping
Interaction & Information Design
Service Design
ServiceNow / Digital Portals
Stakeholder Management
Customer Journey & Experience Design
Cross-functional Collaboration

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com

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More about this job

Responsibilities

Lead and contribute to research, ideation, and design improvements for a ServiceNow-based request portal, turning complex business requirements into intuitive, accessible digital experiences. Develop UX/CX deliverables, collaborate with stakeholders and visual designers, communicate design recommendations, and manage design work across projects.

Requirements

Requires at least three years of experience in customer experience, UX design, or a similar customer-focused design role, along with a bachelor’s degree in a relevant field or equivalent education and experience. Candidates should have user-centered design and research expertise, knowledge of digital engagement platforms, strong analytical and communication skills, and the ability to collaborate across teams.

Skills

UX/CX Design
User-Centered Design
User Research
Usability Testing
Wireframing
Prototyping
Interaction Design
Information Design
Service Design
ServiceNow
Digital Portals
Stakeholder Management
Customer Journey Design
Accessibility
Cross-Functional Collaboration
Visual Design

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Request Portal
Customer Portal
UX Design
Customer Experience
User-Centered Design
User Research
Usability Testing
Wireframes
Prototypes
User Scenarios
Interaction Design
Information Design
Service Design
Accessibility
Customer Journey
Digital Channels
Online Customer Engagement
Stakeholder Management
Business Requirements
Technology Constraints
Visual Design
Brand Guidelines
Cross-Functional Collaboration
Research Insights
Usability

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