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Added 1 min ago
C
Sanctions Developer (OFAC)
CGI
Halifax, NS
- Full-time
…deployment, development, configuration, testing, and ongoing technical support. Key challenges include the deployment of a new Fircosoft Continuity V6 platform, backend rule development,…
Added 2 mins ago
P
Senior Talent Partner
Plooto
Canada
- Full-time
We have a defined set of priority hires across technical and business functions over the next six months, and we're looking for a senior Talent Partner to own them end to end.
Added 2 mins ago
Y
Talent Acquisition and Development Specialist - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Strategically and creatively source passive candidates for senior and specialized roles using LinkedIn Recruiter, referrals, job postings, cold outreach, and ATS tools
Added 2 mins ago
PI
Senior Technical Recruiter, Quantum Computing
Photonic Inc.
Coquitlam, BC
- $105,900 to $145,600 CAD / year
- Full-time
As a Senior Technical Recruiter, you will own and drive full-cycle recruitment for some of the most complex and niche roles in deep tech. You will help build the team behind scalable…
Added 2 mins ago
BA
Electrical Engineering Intern - Summer 2027 (Vancouver, CA)
Brown and Caldwell
Vancouver, BC
- Full-time
…develop their skills, gain hands-on experience, and provide technical support in our Vancouver, BC office. We are seeking a driven, results-focused student eager to gain practical…
Added 16 mins ago
M(
Principal Design Researcher
MaintainX (An Autodesk Company)
Remote, Canada
- $115,000 to $175,000 CAD / year
- Full-time
- Remote
…platform engineering managers across multiple teams, present technical priorities to executive stakeholders, and align with engineering leaders outside Québec on a daily…
Added 47 mins ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
…the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a…
Added 1 hour ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Read and interpret blueprints and technical drawings
Added 1 hour ago
C
Integrated Logistics Support Analyst, Aircraft & Ships-EN
CAE
Montreal, QC
- Full-time
…trends and develop reports and recommendations for clients and technical…
Added 1 hour ago
C
Leader, Software Development
Cisco
Vancouver, BC
- Full-time
…systems that matter, grow the engineers around you, and shape the technical direction of a platform used by some of the world's largest enterprises, this is the…
Added 1 hour ago
AC
Service Technician- Edmonton
Atlas Copco
AB · Edmonton, AB
- Full-time
Taking responsibility over opportunities to update your own product knowledge by reading instruction books, technical bulletins, company resources, and by actively participating in the…
Added 1 hour ago
Gameplay Software Engineer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
Design technical designs for Gameplay systems.
Added 1 hour ago
Production Coordinator - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
Technical Skills: Strong proficiency in OutlookGoogle Workspace, including the use of Digital AI Assistants to enhance efficiency and support document collaboration, note taking,task…
Added 1 hour ago
RP
Automation Engineer
R&D Partners
ON · Ontario, Canada
- $55 to $65 USD / hour
- Full-time
Ability to interpret technical documentation such as electrical drawings and system specifications.
Added 1 hour ago
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Automation Developer - Winnipeg Satellite Office
AutoCanada
Winnipeg, MB
- $75,000 to $90,000 CAD / year
- Other
Translate business requirements into technical automation designs and deliver on agreed timelines
Added 1 hour ago
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Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
- Full-time
Strengthen audit capabilities across Cybersecurity and Core Technology through workforce planning, technical specialization, succession management, methodology enhancement, and targeted…
Added 1 hour ago
Marketing & GTM Operations Lead (Hybrid)
OpenTable
Toronto, ON
Serve as the technical and operational owner of the marketing technology and CRM ecosystem, ensuring seamless data hygiene, governance, lifecycle management, and reliable attribution…
Added 1 hour ago
ES
Production Coordinator - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
- Temporary
Technical Skills: Strong proficiency in OutlookGoogle Workspace, including the use of Digital AI Assistants to enhance efficiency and support document collaboration, note taking,task…
Added 1 hour ago
BC
Director, Quantitative Developer (C#)
BMO Capital Markets
Toronto, ON
- Full-time
A university degree in a technical field such as mathematics, physics, engineering, or statistics.
Added 1 hour ago
A
Journeyman Automotive Technician - Plaza Nissan
AutoCanada
Hamilton, ON
- $38 to $45 CAD / hour
- Other
Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as required
Added 1 hour ago
VB
Director of Financial Planning and Analysis
Vaco by Highspring
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Assist in defining success criteria for FP&A tools and establishing measurable business and technical metrics to monitor utilization and quality
Added 1 hour ago
ES
Gameplay Software Engineer - EA SPORTS™ FC
EA SPORTS
Vancouver, BC
- Full-time
Design technical designs for Gameplay systems.
Added 1 hour ago
PH
Senior Estimator - Permanent - 3173
Parker Huggett - A Division of LRO Staffing
Ottawa, ON
- Full-time
The successful candidate will bring strong technical estimating experience along with leadership capability. Most importantly, you are analytical, detail-oriented, and comfortable working…
Added 1 hour ago
T
Business Risk Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
T
Mobile Software Engineer II (Mobile Delivery CDN banking)
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Ateko, backed by Bell Canada

Specialist - User Experience Design

ON, Canada
Ontario, Canada, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.

The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.

Key Responsibilities

Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
Lead research, ideation, and design of digital interfaces for business customers.
Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
Execute visual, information, interaction, and service design elements that meet business and customer needs.
Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
Clearly communicate design decisions and recommendations to stakeholders.
Ensure a consistent user experience across multiple products and areas.
Provide a CX/UX perspective when addressing day-to-day usability issues.
Manage design deliverables and timelines across multiple projects.

Qualifications & Experience

Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
Experience gathering, analyzing, and interpreting customer experience and user research insights.
Solid knowledge of online customer engagement platforms and digital channels.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Key Skills

UX / CX Design
User-Centered Design (UCD)
User Research & Usability Testing
Wireframing & Prototyping
Interaction & Information Design
Service Design
ServiceNow / Digital Portals
Stakeholder Management
Customer Journey & Experience Design
Cross-functional Collaboration

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com

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More about this job

Responsibilities

Lead and contribute to research, ideation, and design improvements for a ServiceNow-based request portal, turning complex business requirements into intuitive, accessible digital experiences. Develop UX/CX deliverables, collaborate with stakeholders and visual designers, communicate design recommendations, and manage design work across projects.

Requirements

Requires at least three years of experience in customer experience, UX design, or a similar customer-focused design role, along with a bachelor’s degree in a relevant field or equivalent education and experience. Candidates should have user-centered design and research expertise, knowledge of digital engagement platforms, strong analytical and communication skills, and the ability to collaborate across teams.

Skills

UX/CX Design
User-Centered Design
User Research
Usability Testing
Wireframing
Prototyping
Interaction Design
Information Design
Service Design
ServiceNow
Digital Portals
Stakeholder Management
Customer Journey Design
Accessibility
Cross-Functional Collaboration
Visual Design

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Request Portal
Customer Portal
UX Design
Customer Experience
User-Centered Design
User Research
Usability Testing
Wireframes
Prototypes
User Scenarios
Interaction Design
Information Design
Service Design
Accessibility
Customer Journey
Digital Channels
Online Customer Engagement
Stakeholder Management
Business Requirements
Technology Constraints
Visual Design
Brand Guidelines
Cross-Functional Collaboration
Research Insights
Usability

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