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Added 19 mins ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
As part of our Human Resources team, the Payroll Specialist plays a critical role in ensuring employees are paid accurately and on time so they can focus on delivering essential services to…
Added 34 mins ago
CO
Job ID #32290: Building Code Specialist
City of Hamilton
Hamilton, ON
- Full-time
Provide professional, timely, and courteous service and technical advice to the public, building permit applicants, and other Divisions regarding permit applications, general inquiries and…
Added 34 mins ago
CO
Job ID #32315: Supervisor, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 34 mins ago
CO
Job ID #32314: Supervisor, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Reviews infrastructure availability, performance, capacity, recovery and service-demand measures. Validates specialist-prepared reports and provides concise dashboards, presentations and…
Added 34 mins ago
CO
Job ID #32295: Manager, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 34 mins ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 1 hour ago
Surveyor - MEC & Existing Ship Surveys
Lloyds Register
Halifax, NS
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted…
Added 1 hour ago
GC
Business Development Specialist, Energy & eMobility
GRAYBAR CANADA
Dartmouth, NS
- Full-time
Graybar Canada has an exciting career opportunity available. We are currently seeking a Business Development Specialist-Energy and E-mobility to join our Atlantic Regional Office in…
Added 2 hours ago
GL
Technical sales specialist
Groupe LD
Saguenay, QC
- Full-time
Added 2 hours ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Child Development Specialist works under the supervision of the Director of Early Care and Education and with the guidance of the Head of Educational Excellence. The Child Development…
Added 3 hours ago
NB
Senior Advisor Cybersecurity
National Bank of Canada
Montreal, QC
- Temporary
Security Operations Centre at National Bank means serving as a specialist in
Added 5 hours ago
L
Client Operations Specialist
Leads.io
Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
We’re looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.
Added 7 hours ago
A
Product Sales Specialist – Professional AV, Broadcast & Streaming
ADIpro.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
💰 Salary: Based on experience and technical expertise
Added 7 hours ago
SE
network technical specialist
Sherwood Electromotion Inc.
Concord, ON
- Full-time
Added 7 hours ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…
Added 8 hours ago
L
Community Specialist | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 9 hours ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
The Subcontracts Specialist III plays a key role in supporting new vessel construction projects by managing the full lifecycle of subcontracts for Polar and MPI programs. This position…
Added 9 hours ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
Job Title: Technical Documentation & BOM Specialist
Added 9 hours ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 9 hours ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
(Senior Coordinator / Specialist / Senior Specialist)
Added 9 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Customer Service Enterprise Applications Functional Support
Added 11 hours ago
P
Product Support Specialist
Pigment
Toronto, ON
- Full-time
As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.
Added 12 hours ago
SS
Infrastructure Specialist -VHF/VDL
SITA Switzerland Sarl
Montreal, QC
- Full-time
Apply ITIL v4 principles in service management; ITIL certification is considered a strong plus.
Added 13 hours ago
CR
Formulations Specialist
Charles River Laboratories
Montreal, QC
- Full-time
As a Formulations Specialist for our Formulations team at the Senneville location, you will prepare documentation and coordinate all activities related to assigned studies.
Added 13 hours ago
FH
Nurse Practitioner - Urgent Primary Care
Fraser Health
Chilliwack, BC
- Part-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Ateko, backed by Bell Canada

Specialist - User Experience Design

ON, Canada
Ontario, Canada, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.

The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.

Key Responsibilities

Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
Lead research, ideation, and design of digital interfaces for business customers.
Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
Execute visual, information, interaction, and service design elements that meet business and customer needs.
Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
Clearly communicate design decisions and recommendations to stakeholders.
Ensure a consistent user experience across multiple products and areas.
Provide a CX/UX perspective when addressing day-to-day usability issues.
Manage design deliverables and timelines across multiple projects.

Qualifications & Experience

Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
Experience gathering, analyzing, and interpreting customer experience and user research insights.
Solid knowledge of online customer engagement platforms and digital channels.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Key Skills

UX / CX Design
User-Centered Design (UCD)
User Research & Usability Testing
Wireframing & Prototyping
Interaction & Information Design
Service Design
ServiceNow / Digital Portals
Stakeholder Management
Customer Journey & Experience Design
Cross-functional Collaboration

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com

Apply About employer

More about this job

Responsibilities

Lead and contribute to research, ideation, and design improvements for a ServiceNow-based request portal, turning complex business requirements into intuitive, accessible digital experiences. Develop UX/CX deliverables, collaborate with stakeholders and visual designers, communicate design recommendations, and manage design work across projects.

Requirements

Requires at least three years of experience in customer experience, UX design, or a similar customer-focused design role, along with a bachelor’s degree in a relevant field or equivalent education and experience. Candidates should have user-centered design and research expertise, knowledge of digital engagement platforms, strong analytical and communication skills, and the ability to collaborate across teams.

Skills

UX/CX Design
User-Centered Design
User Research
Usability Testing
Wireframing
Prototyping
Interaction Design
Information Design
Service Design
ServiceNow
Digital Portals
Stakeholder Management
Customer Journey Design
Accessibility
Cross-Functional Collaboration
Visual Design

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Request Portal
Customer Portal
UX Design
Customer Experience
User-Centered Design
User Research
Usability Testing
Wireframes
Prototypes
User Scenarios
Interaction Design
Information Design
Service Design
Accessibility
Customer Journey
Digital Channels
Online Customer Engagement
Stakeholder Management
Business Requirements
Technology Constraints
Visual Design
Brand Guidelines
Cross-Functional Collaboration
Research Insights
Usability

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