UX / Customer Experience Designer (hybrid 3 days onsite)

12 month contract hybrid in Mississauga, Ontario (3 days onsite per week)

UX / Customer Experience Designer

Role Overview

We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research, ideation, and the design of intuitive digital experiences for business customers.

The ideal candidate has strong experience in user-centered design, translating complex requirements into simple experiences, and collaborating with business and technical stakeholders.

Key Responsibilities

• Support user experience design enhancements for a ServiceNow Request Centre / customer portal.
• Lead research, ideation, and design of digital interfaces for business customers.
• Collaborate with stakeholders to combine business requirements, customer needs, user research, and technology constraints into effective design decisions.
• Transform complex tasks and requirements into intuitive, accessible, and easy-to-use experiences for both new and experienced users.
• Execute visual, information, interaction, and service design elements that meet business and customer needs.
• Create and support wireframes, user scenarios, prototypes, usability testing, and other UX/CX deliverables.
• Collaborate with visual designers to ensure final designs align with established brand guidelines and visual identity.
• Clearly communicate design decisions and recommendations to stakeholders.
• Ensure a consistent user experience across multiple products and areas.
• Provide a CX/UX perspective when addressing day-to-day usability issues.
• Manage design deliverables and timelines across multiple projects.

Qualifications & Experience

• Minimum 3 years of experience as a Customer Experience Specialist, UX Designer, or in a similar customer-focused design role.
• Bachelor’s degree in Graphic Design, User-Centered Design, Human-Computer Interaction (HCI), Marketing, or an equivalent combination of education, training, and experience.
• Strong knowledge of user-centered design practices, particularly in environments with complex business requirements.
• Experience gathering, analyzing, and interpreting customer experience and user research insights.
• Solid knowledge of online customer engagement platforms and digital channels.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Key Skills

• UX / CX Design
• User-Centered Design (UCD)
• User Research & Usability Testing
• Wireframing & Prototyping
• Interaction & Information Design
• Service Design
• ServiceNow / Digital Portals
• Stakeholder Management
• Customer Journey & Experience Design
• Cross-functional Collaboration

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com

Ateko

Derek Weber - Senior Recruiter

derek.weber@ateko.com