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Lead, Part Time - RIDEAU CENTRE

  • Ottawa, ON, Canada

Part-time

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Job details

Job type
Part-time
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Posting language
English
Posted

Original job description

About Athleta

For the past 22 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.This posting is to fill one vacancy.

What you'll do

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote customer loyalty by educating customers about our loyalty programs.
  • All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
  • Support sales leader during (non-peak) hours, with the customer as the primary focus
  • Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
  • Build and share expertise in the product lifecycle
  • Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
  • Leverage omni-channel to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.

Who you are

  • You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors
  • Provides clear and direct communication of expectations.
  • Ability to utilize technology effectively to engage with customers and team to meet goals
  • Demonstrate interest and initiative towards continuous improvement and growth
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Hourly Range: $17.95 - $21.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Athleta

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
  • Competitive Paid Time Off plans.*
  • Company match for donations and volunteer time*
  • Registered Retirement Savings Plan
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • Virtual health care 24/7*
  • Maternity/Parental Top Up.*
  • See more of the benefits we offer.
  • For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Gap (Canada) Inc. and Old Navy (Canada) Inc. use Artificial Intelligence tools to assess applicants.

Unless otherwise specified in the "About the Role" section above, this posting is to fill multiple vacancies.
More about this job

Responsibilities

Support store leadership by modeling effective selling behaviors, assisting customers, and helping the team complete tasks efficiently. Promote customer loyalty, build product expertise, support opening and closing processes, and ensure compliance while delivering a strong omnichannel customer experience.

Requirements

The role requires clear communication, effective use of technology, initiative toward continuous improvement, and the ability to model customer-focused selling behaviors. Candidates must be available for a flexible schedule, including evenings, weekends, holidays, and overnight shifts, and be able to move around the store and lift up to 30 pounds.

Skills

  • Customer Service
  • Sales
  • Team Leadership
  • Communication
  • Customer Loyalty Programs
  • Product Knowledge
  • Task Coordination
  • Omnichannel Customer Experience
  • Compliance
  • Technology Proficiency
  • Continuous Improvement
  • Time Management
  • Flexibility
  • Opening and Closing Procedures

Benefits

  • Merchandise Discount
  • Paid Time Off
  • Donation and Volunteer Time Matching
  • Employee Stock Purchase Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Virtual Health Care
  • Maternity and Parental Top-Up

Visa sponsorship

Not detected in the job text

Categories

  • Retail
  • Sales
  • Customer Service & Support
  • Management & Leadership

Keywords

  • Retail
  • Apparel
  • Customer Experience
  • Customer Loyalty
  • Selling Behaviors
  • Sales Support
  • Product Lifecycle
  • Omnichannel
  • Store Operations
  • Opening Checklists
  • Closing Checklists
  • Compliance Standards
  • Team Collaboration
  • Employee Coaching
  • Flexible Scheduling
  • Active Lifestyle
  • Athleta
  • Gap Inc.

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