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Added 3 hours ago
ENVIRONMENTAL COMPLIANCE OFFICER
City of Toronto
Toronto, ON
Responds to public complaints and emergencies involving Toronto's sewer system and watercourses.
Added 5 hours ago
OC
Regional Manager - G.E. Booth Water Resources Recovery Facility
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
…Certificate. Preference given to individuals that hold valid operator licenses and that can be designated the ORO of the facilities at the Class 4…
Added 5 hours ago
W
Principal Instrumentation Engineer
Worley
Calgary, AB · Edmonton, AB · Vancouver, BC
- Full-time
Strong working knowledge of instrumentation and control system design for industrial facilities, including energy, oil and gas, chemicals, mining, and/or infrastructure projects.
Added 8 hours ago
CO
water treatment operator
City of Moose Jaw
Moose Jaw, SK
- $25.74 to $29.22 CAD / hour
- Full-time
- On-site
Reporting to the Chief Operator and Utilities Supervisor, Water and Wastewater Treatment, this position performs a variety of maintenance, operational, and repair duties involving City…
Added 10 hours ago
GT
ADMS Test Manager
Grid Transformation
Canada
- Full-time
…operational reality across Advanced Distribution Management System (ADMS), Outage Management System (OMS), Distribution Management System (DMS), Supervisory Control and Data Acquisition…
Added 10 hours ago
GT
DERMS Technical Consultant
Grid Transformation
Canada
- Full-time
…operational reality across Advanced Distribution Management System (ADMS), Outage Management System (OMS), Distribution Management System (DMS), Supervisory Control and Data Acquisition…
Added 10 hours ago
GT
EMS Technical Consultant
Grid Transformation
Canada
- Full-time
…operational reality across Advanced Distribution Management System (ADMS), Outage Management System (OMS), Distribution Management System (DMS), Supervisory Control and Data Acquisition…
Added 10 hours ago
B
Sr. Vice President Canadian Operations
BoomerangFX
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
…company with an ambitious vision: to become the AI operating system and growth infrastructure for private-pay…
Added 11 hours ago
A
Help Desk Operator
AtkinsRéalis
Ottawa, ON
- Full-time
Create and manage work orders within the Maintenance Management and Performance Reporting System (MMPRS).
Added 11 hours ago
D
Emergency Response Technician
Dow
Fort Saskatchewan, AB
- Full-time
In this role, you will share responsibility for the implementation of the ES&S management system in order to meet business objectives and to maintain the license to operate. Additionally,…
Added 11 hours ago
Analyst Meter Data Management
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 11 hours ago
VA
OCC Pilot-Vaughan
Volatus Aerospace
Vaughan, ON
- Full-time
…clients across key sectors including energy, public safety, infrastructure, and defense. Our operations span Canada, the United States, and international markets, driving innovation in…
Added 12 hours ago
Director, Corporate Strategy and Sector Policy
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 12 hours ago
Senior Advisor, Nuclear Development
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 12 hours ago
B(
Regulatory Manager
Bitdeer (NASDAQ: BTDR)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
AESO (Alberta Electric System Operator): Market rules & grid connection requirements.
Added 12 hours ago
TS
Property Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
The Property Manager oversees building systems, infrastructure, capital assets, and property-related contracts, and provides leadership to the property management team. The role works…
Added 13 hours ago
B
Facility Operator, Critical Environments
BMO
Toronto, ON · FCP
- Full-time
Operates, monitors, and maintains electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group’s worldwide owned and leased facilities to…
Added 14 hours ago
BM
Commissioning Manager - Ontario
Barton Malow
Cambridge, ON
- Full-time
The role focuses on renewable energy and electrical infrastructure projects, including utility-scale solar, battery energy storage systems (BESS), substations, and medium- and high-voltage…
Added 15 hours ago
TE
EIC Controls Technician
TC Energy
Rapid City, MB · Grenfell, SK · Moosomin, SK · Regina, SK · Caron, SK · Richardson, SK
- Full-time
Independently diagnose equipment and control system issues, identify corrective actions, and execute maintenance work safely and effectively.
Added 15 hours ago
TE
EIC Controls Technician
TC Energy
Rapid City, MB · Grenfell, SK · Moosomin, SK · Regina, SK · Caron, SK
- Full-time
Independently diagnose equipment and control system issues, identify corrective actions, and execute maintenance work safely and effectively.
Added 15 hours ago
BN
Waterfront Operations Coordinator
Build Nova Scotia
Halifax, NS
- Full-time
Serve as the primary user of the marina booking software by maintaining proficiency in system functions, troubleshooting user issues within scope, and providing guidance to staff on…
Added 16 hours ago
Operator II, Customer Support Center
Human Resources Department - NRT Technology Corp.
Toronto, ON
The Operator II, Customer Support Center provides first line and escalated technical support for internal and external clients by diagnosing, troubleshooting, and resolving basic issues…
Added 16 hours ago
TS
Property Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON
- Full-time
The Property Manager oversees building systems, infrastructure, capital assets, and property-related contracts, and provides leadership to the property management team. The role works…
Added 19 hours ago
PH
Cyber Security Lead
PSA Halifax
Halifax, NS
- Full-time
The Cyber Security Lead will be responsible for protecting PSA Halifax's technology infrastructure and ensuring compliance with global information security standards. Working within PSA's…
Added 22 hours ago
S
Operator 1-1
Sandvik
Sturgeon Falls (DSI)
- Full-time
…sustainability offering solutions for manufacturing, mining, and infrastructure…

AtkinsRéalis

Help Desk Operator

Ottawa, ON, Canada

Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification. · Full-time

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Job details

Pay: Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

Overview

Join the Technical Services team supporting the Trillium Line Project. In this role, you will play a key part in maintaining the efficiency and reliability of transit operations by managing work orders, coordinating maintenance activities, and ensuring operational issues are routed to the right teams for resolution. Working in a fast-paced 24/7 operational environment, you will collaborate with internal stakeholders, subcontractors, and operational teams to support service excellence and continuous improvement.

Your Role

Review defect and incident information received through email, telephone, radio, and other communication channels.
Create and manage work orders within the Maintenance Management and Performance Reporting System (MMPRS).
Assess reported defects and determine the appropriate response based on established performance parameters.
Coordinate with internal departments and subcontractors to ensure timely resolution of defects and maintenance activities.
Monitor work order progress, update records accurately, and document completed repairs and root causes.
Escalate safety-related or commercially significant issues to key stakeholders as required.
Support Yard Control Centre operations through administrative assistance, communications support, and operational reporting activities.

About You

Ability to work effectively in a high-volume, fast-paced operational environment.
Proficiency in using computer systems, communication technologies, and data entry platforms.
Ability to analyze information, prioritize tasks, and make sound decisions under pressure.
Aptitude for building strong working relationships and collaborating with diverse teams and stakeholders.
Ability and willingness to work within a 24/7 operational environment, including overtime when required.

Rewards & Benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional Information

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification. Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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More about this job

Responsibilities

The Help Desk Operator manages work orders, coordinates maintenance activities, and routes operational issues to the appropriate teams. They also provide administrative support to the Yard Control Centre and ensure accurate documentation of all defects and repairs.

Requirements

Candidates must be proficient in computer systems and data entry, with the ability to work effectively in a fast-paced, 24/7 operational environment. Strong analytical skills and the ability to build collaborative relationships with diverse stakeholders are essential for this role.

Skills

Help desk operations
Work order management
Data entry
Communication
Incident reporting
Maintenance coordination
Problem solving
Task prioritization
Decision making
Stakeholder collaboration
Computer systems proficiency

Benefits

Competitive compensation
Employee recognition
Flexible benefits
Training and professional development
Hybrid working culture
Generous time-off policies

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Transit Operations
Maintenance Management
MMPRS
Defect Reporting
Incident Management
Yard Control Centre
Administrative Support
Operational Reporting
Engineering Services
Infrastructure
Energy Systems
Data Entry
Communication Technologies
Stakeholder Management

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