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Added 17 mins ago
TC
GCP Infrastructure & Cloud SRE Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 19 mins ago
Programmer Analyst Advisory
Scotiabank
Toronto, ON
Identify opportunities to improve application stability, performance, reliability, and supportability through engineering best practices, automation, and operational excellence.
Added 19 mins ago
Développeur(-euse) logiciel – Intégration / Backfill Integration Developer – Canada (Montreal)
mthree Recruiting Portal
Montreal, QC
Added 34 mins ago
Senior Software Engineer, OIG
Okta
Toronto, ON
Partner with our Product Development, QA, and Site Reliability Engineering teams for scoping the development and deployment work
Added 48 mins ago
T
plater
Tremcar
Saint-Césaire, QC
- Full-time
Added 48 mins ago
AI
Oracle DBA / SRE Support Engineer
Aptino, Inc.
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Added 48 mins ago
O
Senior Software Engineer, OIG
Okta
Toronto, ON
- $136,000 to $187,000 CAD / year
- Full-time
Partner with our Product Development, QA, and Site Reliability Engineering teams for scoping the development and deployment work
Added 1 hour ago
Principal Network Engineer
Hasbro
Montreal, QC
…the highest-level individual contributor role on the Network Engineering team. You will design the Zero Trust Network Access framework, manage our Palo Alto Panorama environment, and make…
Added 1 hour ago
H
Stagiaire Génie Électrique et Contrôle / Electrical and Controls Engineering Intern
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
As an Electrical and Controls Engineering Intern, you will actively contribute to the analysis, documentation, and improvement of industrial electrical and control systems. Supported by…
Added 1 hour ago
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis
Granby, QC
…free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and…
Added 1 hour ago
Maintenance Manager
Bunge
Hamilton, ON
Bachelor's degree in Engineering or science technology, or equivalent work experience with minimum of 10 years’ experience in reliability and maintenance positions required
Added 3 hours ago
V
Maintenance Manager
Verrus
ON · Ontario, Canada
- Full-time
Reporting directly to the Mine General Manager, this is a senior site leadership position with accountability for the reliability, integrity and lifecycle management of the operation’s…
Added 3 hours ago
P-
Project Manager
PTI - Packaging Technologies & Inspection
Burlington, ON
- Full-time
…packaging industry that perform with a high degree of precision and reliability, and simplifying testing and validation processes in the pharmaceutical, medical device, food, and container…
Added 4 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 4 hours ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
Title: Test Engineering Technologist - Process Packaging
Added 4 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work…
Added 4 hours ago
Software Developer III, Site Reliability
Google
Waterloo, ON
Site Reliability Development combines software and systems development to build and run large-scale, massively distributed, fault-tolerant systems. Site Reliability Development ensures that…
Added 6 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
…performing preventive and corrective maintenance, completing site rounds, responding to incidents, and following MOP, SOP, EOP, CMMS, and Change Control procedures. The role also supports…
Added 6 hours ago
TG
Facility and Mechanical Project Manager
Trench Group
Pickering, ON
- $60,000 to $100,000 CAD / year
- Full-time
…for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are…
Added 8 hours ago
AA
Intégrateur(trice) Commandes et Systèmes Propulsion / Propulsion Controls & System Integrator
Airbus Aircraft
Montreal, QC
- Full-time
Équilibre vie privée / professionnelle : Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.
Added 9 hours ago
D
Senior Product Manager – Data Services
DNV
Montreal, QC
- Full-time
…two-week cycles in close partnership with UX design and software engineering resources. This is a hands-on role that expects direct engagement with users, data, and the product itself, with…
Added 10 hours ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
Title: Test Engineering Technologist - Process Packaging
Added 10 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 10 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work…
Added 10 hours ago
AE
Inside Sales Engineer
Ambient Enterprises
Coquitlam, BC
- Full-time
…building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core - we empower our people to think like business…

AtkinsRéalis

Help Desk Operator

Ottawa, ON, Canada

Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification. · Full-time

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Job details

Pay: Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

Overview

Join the Technical Services team supporting the Trillium Line Project. In this role, you will play a key part in maintaining the efficiency and reliability of transit operations by managing work orders, coordinating maintenance activities, and ensuring operational issues are routed to the right teams for resolution. Working in a fast-paced 24/7 operational environment, you will collaborate with internal stakeholders, subcontractors, and operational teams to support service excellence and continuous improvement.

Your Role

Review defect and incident information received through email, telephone, radio, and other communication channels.
Create and manage work orders within the Maintenance Management and Performance Reporting System (MMPRS).
Assess reported defects and determine the appropriate response based on established performance parameters.
Coordinate with internal departments and subcontractors to ensure timely resolution of defects and maintenance activities.
Monitor work order progress, update records accurately, and document completed repairs and root causes.
Escalate safety-related or commercially significant issues to key stakeholders as required.
Support Yard Control Centre operations through administrative assistance, communications support, and operational reporting activities.

About You

Ability to work effectively in a high-volume, fast-paced operational environment.
Proficiency in using computer systems, communication technologies, and data entry platforms.
Ability to analyze information, prioritize tasks, and make sound decisions under pressure.
Aptitude for building strong working relationships and collaborating with diverse teams and stakeholders.
Ability and willingness to work within a 24/7 operational environment, including overtime when required.

Rewards & Benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional Information

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification. Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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More about this job

Responsibilities

The Help Desk Operator manages work orders, coordinates maintenance activities, and routes operational issues to the appropriate teams. They also provide administrative support to the Yard Control Centre and ensure accurate documentation of all defects and repairs.

Requirements

Candidates must be proficient in computer systems and data entry, with the ability to work effectively in a fast-paced, 24/7 operational environment. Strong analytical skills and the ability to build collaborative relationships with diverse stakeholders are essential for this role.

Skills

Help desk operations
Work order management
Data entry
Communication
Incident reporting
Maintenance coordination
Problem solving
Task prioritization
Decision making
Stakeholder collaboration
Computer systems proficiency

Benefits

Competitive compensation
Employee recognition
Flexible benefits
Training and professional development
Hybrid working culture
Generous time-off policies

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Transit Operations
Maintenance Management
MMPRS
Defect Reporting
Incident Management
Yard Control Centre
Administrative Support
Operational Reporting
Engineering Services
Infrastructure
Energy Systems
Data Entry
Communication Technologies
Stakeholder Management

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