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AtkinsRéalis

Smart 3D Administration and Support Specialist

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Overview

The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project administration including but not limited to maintenance, customization, integration with other software, software upgrades.

Your role

System level activities required to support the following software above, this includes activity items such as:

Set-up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
Drive and lead software certifications, User Acceptance Testing, Requests for Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
Configure, test and put into production S3D for new projects.
Provide user support for S3D projects and software integration with other applications including but not limited to: SPF, Smart Electrical, Smart Instrumentation, Smart P&ID.
Maintain project borders and security identifiers.
Resolve software installation issues.
Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
Resolve CADD problems related to the software application.
Train users as needed in supported software use.
Support and maintain the Engineering Tools development and certification servers.
Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services.
Drive implementation initiatives from Planning to Execution.
Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements.

About You

Preferred College Diploma or University Degree specialized in a related technology from an accredited institution and minimum of five to ten years of relevant experience.
Knowledgeable with the Intel hardware platform and Windows Operating system.
Ability to investigate, assess and resolve issues associated with hardware and software problems.
Ability to effectively interface with staff, project management team, and internal clients.
Capable of supporting the Engineering applications for which the branch is responsible.
Demonstrate initiative and results-oriented performance.
Good verbal, written, organizational and presentation skills.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as "AtkinsRéalis") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

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More about this job

Responsibilities

Administer, configure, maintain, and support Hexagon Smart 3D and related engineering applications, including integrations, upgrades, user access, backups, and project security. Lead testing and change processes, resolve software and hardware issues, train users, and coordinate implementation and enhancements with developers, vendors, engineering staff, and IT teams.

Requirements

The preferred qualifications are a college diploma or university degree in a related technology field and five to ten years of relevant experience. Candidates should have knowledge of Intel hardware and Windows, strong troubleshooting and application-support abilities, and effective communication, organizational, and presentation skills.

Skills

Smart 3D Administration
Application Support
Project Administration
Software Configuration
Software Integration
Software Upgrades
User Access Management
Backup and Scheduled Task Management
User Acceptance Testing
Change Management
Troubleshooting
Windows Operating System
Intel Hardware
User Training
Vendor Coordination
Technical Communication

Benefits

Competitive Compensation
Employee Recognition
Flexible Benefits
Training and Professional Development
Hybrid Working
Generous Time-Off Policies

Visa sponsorship

Not detected in the job text

Keywords

Hexagon Smart 3D
SP3D
SmartPlant Foundation
Smart Electrical
Smart Instrumentation
Smart P&ID
Engineering Applications
Application Administration
Application Support
Project Administration
Software Integration
Software Upgrades
Application Backups
Scheduled Tasks
Batch Services
User Access Management
Software Certification
User Acceptance Testing
Requests for Change
Project Security Identifiers
CADD
Windows Operating System
Intel Hardware Platform
Hardware Troubleshooting
Software Troubleshooting
Engineering Tools
Development Servers
Certification Servers
Data Centre
Infrastructure Services

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