Financial Services Representative

About Atlantic Edge Credit Union

We’re a cooperative - a small point, but a big difference. With over 24,000 members and $500 million in assets, Atlantic Edge Credit Union empowers the people and communities we serve by providing financial services and advice built on honesty, fairness, and trust. Being a cooperative means our members are also our owners - which means what’s good for you, is good for us.

From everyday banking needs such as chequing and savings accounts to investments, credit cards, mortgages, loans, and business banking, we offer the products and services our members need to achieve their financial goals.

But we’re more than a financial institution - we're a community partner committed to making a difference in the lives of our members and beyond. Every day, we work to create a brighter future for all, one financial milestone at a time.

If you're looking to build a meaningful career with an organization that values collaboration, inclusion, and community impact, we'd love to hear from you.

About the Location

This is an on-site position at our local community branch in L'Anse au Loup, NL.   

About the Opportunity

Reporting to the Branch Manager, the Financial Services Representative (FSR) will use an enthusiastic approach to foster key relationships with members while promoting personal benefits based on member’s needs and seeks additional membership opportunities at each interaction

Main Responsibilities and Focus:

• Process and balance financial transactions accurately and efficiently in accordance with established policies and procedures
• Ascertain member’s and prospective member’s needs, and proactively explain Credit Union products and services
• Promote the benefits of utilizing other Credit Union services with members and prospective members alike
• Promote to members various deposit services including term deposits, and registered products
• Actively promote the various lending and credit products and services, including term loans, line of credit, mortgages, and credit cards
• Resolve member’s concerns and take action to remedy or reconcile any discrepancies within member records or accounts
• Account reconciliation
• General office administration
  

PLEASE NOTE: This position is available on either a full-time basis (37.5 hours per week) or a part-time basis (20 to 25 hours per week).

About You

The successful candidate will have:

• Demonstrated experience of superior customer service
• Have an outgoing and self-motivated nature with strong work ethics
• Strong team player who can excel in a fast-paced environment
• Proven history of accuracy and high attention to detail (data entry, paperwork, cash balancing)
• Superior written and verbal communication skills

About the Benefits

In exchange for your hard work and dedication, you will receive competitive compensation based on your employment status: an annual salary of $43,500 - $51,200 for full-time employment, or an hourly wage of $22.34 - $26.28 for part-time employment, negotiable dependent on skills, experience and qualifications, along with a great host of benefits, including:

• Defined Contribution Pension Plan with 6-8% employer matching
• Competitive compensation and benefit packages with performance-based incentives
• Comprehensive Extended Health, Dental, and Vision Coverage (60%+ employer-paid)
• Life, Accidental Death & Dismemberment, Disability, and Teledoc Coverage
• Generous annual, sick, and volunteer leave allowances
• Tuition and training reimbursement for personal and professional development
• A work environment that values regular manager-employee performance feedback
• A commitment to fair wages as a living wage employer
• Additional perks, including reduced rates on employee loans/mortgages and no service fee banking
• Regular social events, such as Christmas and holiday parties, community and charity initiatives, and much more!

Join our team for a meaningful career, backed by benefits that support your professional and personal growth.

Interested in Applying?

Atlantic Edge Credit Union is committed to providing an inclusive and accessible recruitment experience for all candidates. If you require an accommodation or experience barriers while completing an application, please contact Human Resources at humanresources@aecu.ca. We welcome your feedback and are committed to continually improving accessibility for all candidates.

Atlantic Edge Credit Union values diversity in the workplace and is committed to the principle of Employment Equity. We are an equal opportunity employer and encourage the recruitment and promotion of Indigenous Peoples, persons with disabilities, members of visible minority groups, and women, to help ensure equitable representation at all levels.

The successful candidate must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit.

Please note that all offers of employment are conditional upon the approval of an Individual Bond Application, which includes a criminal record check and credit check.