Inside Sales and Customer Service Representative

2-Year Contract | Benefits Included
Salary: $52,000–$62,000 per year

About AIL

Atlantic Industries Limited (AIL) is a Canadian-owned designer and manufacturer of engineered infrastructure solutions, including structural plate bridges and tunnels, prefabricated bridges, pipe and drainage systems, abutments and retaining walls, and sound barrier walls.

At AIL, we value integrity, excellence, innovation, and a “can do” attitude. We look for collaborative, accountable, curious, and committed team members.

About the Position

AIL is seeking a motivated, solutions-oriented Inside Sales Representative to support customers throughout the sales and order fulfilment process.

This role combines inside sales, estimating, customer service, contract administration, logistics, and project coordination. You will identify sales opportunities, prepare quotations, process orders, coordinate production and deliveries, and ensure customer requirements are handled accurately, professionally, and on time.

You will work closely with customers and our Sales, Manufacturing, Warehouse, and Logistics teams.

What You’ll Do

Sales and Customer Service

• Identify and qualify sales opportunities arising from customer inquiries.
• Develop strong knowledge of AIL products, applications, and solutions.
• Respond to customer inquiries, enter orders, and resolve customer concerns promptly and professionally.
• Provide pricing in accordance with approved price lists, quoting procedures, and direction from the Sales team.
• Follow up on quotations and outstanding opportunities.
• Build and maintain customer relationships that support repeat business.
• Maintain accurate records of customer interactions, sales activities, quotations, orders, and market opportunities.

Estimating and Quoting

• Review tender documents, drawings, specifications, and contracts.
• Prepare material takeoffs, quotations, budget estimates, and freight estimates.
• Confirm product availability, pricing, delivery requirements, and order details before releasing orders to production.
• Ensure quotations and orders accurately reflect customer and contract requirements.

Order and Project Coordination

• Monitor outstanding orders and coordinate corrective action when required.
• Keep customers informed of production schedules, expected delivery dates, order changes, and potential delays.
• Coordinate production schedules and confirm that customer orders remain on track.
• Prepare invoices and supporting documentation in accordance with order and contract requirements.
• Work with internal teams to address issues and ensure customer requirements are satisfied.

Logistics and Documentation

• Arrange transportation and schedule pickups and deliveries.
• Coordinate delivery requirements with freight carriers and job-site contacts.
• Prepare picking slips, freight purchase orders, shipping documents, and delivery instructions.
• Coordinate shipment details with customers, Sales, Production, Warehouse personnel, and freight providers.
• Maintain accurate information in the company’s ERP, estimating, reporting, and customer relationship management systems.

What You Bring

• Three to five years of related experience in inside sales, customer service, estimating, order coordination, or a similar role.
• Strong customer service, sales, negotiation, and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong analytical, estimating, and problem-solving abilities.
• Excellent organization and the ability to manage multiple priorities in a fast-paced environment.
• A self-motivated, results-oriented approach and the ability to complete work independently.
• Professionalism, attention to detail, and a strong sense of urgency.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.

Assets

• Post-secondary education in business, engineering technology, civil engineering technology, or a related discipline.
• Experience with civil construction products or construction-related sales.
• Experience using ERP, estimating, reporting, or CRM systems.
• Experience using Visual ERP.

Equivalent combinations of education and relevant experience will be considered.

Why Join Us

• Competitive salary and comprehensive health and dental benefits.
• Internal career opportunities and an educational reimbursement program.
• Monthly employee recognition and rewards program.
• A diverse, inclusive, and supportive workplace.
• A strong company culture committed to a positive work environment.
• Continuous coaching, learning, and development opportunities.
• Support for work-life balance.
• Safety footwear allowance.
• Additional employee benefits and programs.

Atlantic Industries Ltd. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Atlantic Industries Ltd. will make accommodation available to applicants with disabilities upon request during the recruitment process.