IVR Tester
- Canada
Contract
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Job details
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
Key Responsibilities & Requirements:
- Hands-on experience creating and executing API payloads using Postman.
- Experience testing Genesys call flows through the Genesys UI, rather than traditional phone-based testing.
- Working/testing knowledge of the Genesys UI, including call status monitoring, agent scripts, and secured messages.
- Experience testing CRM integrations with Genesys.
- Working/testing knowledge of chatbot and live-agent interactions.
- Ability to validate end-to-end functionality and identify integration issues.
More about this job
Responsibilities
Create and execute API payloads using Postman, and test Genesys call flows through the Genesys UI. Validate CRM integrations, chatbot and live-agent interactions, and end-to-end functionality while identifying integration issues.
Requirements
The role requires hands-on experience creating and executing API payloads in Postman and testing Genesys call flows through its UI. Candidates should have working knowledge of Genesys features, CRM integrations, chatbot and live-agent interactions, and end-to-end validation.
Skills
- Postman
- API Testing
- Genesys
- Call Flow Testing
- Genesys UI
- Call Status Monitoring
- Agent Scripts
- Secured Messages
- CRM Integration Testing
- Chatbot Testing
- Live-Agent Interaction Testing
- End-to-End Testing
- Integration Issue Identification
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Postman
- API Payloads
- API Testing
- Genesys
- Call Flows
- Genesys UI
- Call Status Monitoring
- Agent Scripts
- Secured Messages
- CRM Integrations
- Chatbots
- Live-Agent Interactions
- End-to-End Functionality
- Integration Testing
- IT Services
- IT Consulting