desktop support analyst
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Certificates, licences, memberships, and courses
Languages
English
Education
- College/CEGEP
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
Certificates, licences, memberships, and courses
- Cisco certified network associate
More about this job
Responsibilities
Provide technical support to users by troubleshooting computer, business systems, network, and Internet issues, researching solutions, and managing incidents. Set up employee equipment and software, maintain a log of problems and solutions, report on system performance, and support application redesign while supervising other technical support workers.
Requirements
The role requires a College/CEGEP education and 2 to less than 3 years of experience. A Cisco Certified Network Associate credential is listed, and the posting identifies English as the language.
Skills
- Computer Network Access
- Computer Systems and Network Performance Reporting
- Technical Support
- Troubleshooting
- Technical Documentation Research
- User Advice and Training
- Problem and Solution Logging
- Application Redesign
- Technical Team Supervision
- Business Systems Support
- Network Support
- Internet Support
- Equipment Setup
- Cable Installation
- Operating System Installation
- Software Installation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Construction
Keywords
- Computer Networks
- Computer Systems
- Business Systems
- Internet Support
- Technical Support
- Troubleshooting
- Incident Management
- Technical Manuals
- User Guides
- User Training
- Problem and Solution Logs
- Application Redesign
- Network Performance
- Equipment Setup
- Cable Installation
- Operating Systems
- Software Installation
- Cisco Certified Network Associate
- Construction