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Added 2 mins ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…
Added 2 mins ago
BG
Territory Manager - Material Handling
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Ottawa, ON · Carlsbad Springs, ON
- Full-time
The Territory Manager - Material Handling role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the goal of…
Added 2 mins ago
BG
Technicien·ne d’atelier - Manutention | Heavy Equipment Technician - Material Handling
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
Effectuer toutes les tâches de service qui lui sont confiées par le gestionnaire du service d'équipements de manutention ou le contremaître du service d'équipements de manutention.
Added 2 mins ago
BG
Foreman - Heavy Equipment Technician - Construction & Forestry (Windsor)
Brandt Group of Companies
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- Full-time
…dispatch of technicians, providing quality repair work for the Service Department, advising and making recommendations to the Service Manager regarding technician skills and training…
Added 2 mins ago
C
Seasonal VIP Kitchen Staff - Cineplex Pickering & VIP
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Added 17 mins ago
BG
Customer Support Advisor (CSA)
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Added 17 mins ago
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- $18.42 to $27.02 CAD / hour
- Full-time
Excellent customer service skills and telephone etiquette
Added 17 mins ago
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Added 17 mins ago
LD
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Added 17 mins ago
BP
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- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 17 mins ago
BP
General Manager
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…leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to…
Added 17 mins ago
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- Full-time
· Track record in building rapport and maintaining client relationships within the financial or service industry
Added 17 mins ago
E
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- $55,000 to $60,000 CAD / year
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Report to Senior Team Manager regarding team needs, changes, and staffing issues
Added 17 mins ago
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Team Manager
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- Full-time
Report to Senior Team Manager about team needs/changes in a timely manner
Added 17 mins ago
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Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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…reassuring way and escalate cash or technical issues to the Customer Service…
Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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As the equipment division of Carlson Construction Group, CMIR provides specialized marine assets, barges, cranes, and support equipment that keep projects moving safely, efficiently, and on…

Atlas Copco

Compressor Technical Support Specialist

AB, Canada
Edmonton, AB, Canada

$600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc. · Full-time

Apply About employer

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Job details

Pay: $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Your day-to-day

As our newest Technical Support Specialist, you will be responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training materials.

This role is hybrid and requires in-office presence 3x per week. It is ideally based in Edmonton, Alberta, but is open to other locations.

This position reports to the Technical Support and Administration Manager.

Provide technical support to our Field Service Technicians and Distributors
Utilize the designated ticketing system to manage and prioritize incoming technical support requests within the established response time
Monitor the various databases and documentation related to the products (ex: ECB and APC)
Take charge of reporting and analyzing any equipment or product failures and recommend solutions (FRET, Diswant, Want)
Maintain a professional and positive relationship with distributors by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription
Ensure that all RMA requests are communicated to the relevant parties so that the parts can be shipped back to factory and inspected for analysis
Make use of knowledge bases and proprietary troubleshooting techniques to resolve customer’s technical issues in a timely and cost-effective manner
Document quality-related complaints from end users and enter them into the system (FRET, Diswant, Want)
Train and mentor Field Service Technicians, Sales Representatives and Customer Service and on our Business Portal
Participate in product and equipment training prior to implementation to ensure an ongoing knowledge base with Field Service Technicians and Distributors
Develop and implement a yearly training plan for the service department using available technologies and support
Maintain up-to-date knowledge on technical services and products within the industry
Support in other related tasks and projects
Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards

Your Skills And Experience

Strong air compressor knowledge, specifically on a technical basis (any Atlas Copco Compressor Technique product knowledge would be an asset)
Strong electrical diagnostic skills combined with some form of technical degree (engineering, technical diploma, or similar)
Experience communicating with customers and/or distributors
Strong computer literacy skills (software, windows, hardware set up)
Strong communication skills and collaborative spirit when working with our employees from all departments and our customers
Proven interest in providing training materials and facilitating quality training presentations to employees
Flexibility to travel within Canada when needed
Must maintain a driver’s license with a clean drivers abstract
Fluency in English is required in order to communicate with colleagues and customers outside of Quebec.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

You Will Be Eligible To

Base salary + 10% annual performance bonus
Health Care, Dental, Life & Disability plan
24/7 Virtual Medical Consultations (Telus Health)
Company Pension Plan starting at up to 4.5%
3-weeks starting paid vacation, 5 sick day, 5 flex days, 1 floating holiday per year
Summer Friday Schedule from May to August
$600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
35-hour work week with flexible working hours and work-from-home flexibility
Total tuition reimbursement for courses related to employment
Monthly Internet Reimbursement up to $60 per month
And much more…

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Apply About employer

More about this job

Responsibilities

Provide technical troubleshooting and support to field technicians, distributors, and customers, while managing support requests, product failure analysis, quality complaints, and RMA coordination. Develop and deliver training, maintain product and technical knowledge, and support service department projects and organizational safety and quality policies.

Requirements

Requires strong technical knowledge of air compressors, electrical diagnostic skills, and a technical degree or diploma in engineering or a related field. Candidates should have customer-facing communication experience, computer literacy, training aptitude, a clean driver's abstract, and flexibility to travel within Canada; English fluency is required.

Skills

Air Compressor Technical Knowledge
Electrical Diagnostics
Technical Support
Equipment Troubleshooting
Customer Communication
Distributor Relations
Training Development
Training Facilitation
Ticketing System Management
Failure Analysis
Computer Literacy
Product Knowledge
Technical Documentation
Collaboration
Driving

Benefits

Annual Performance Bonus
Health Care
Dental Insurance
Life Insurance
Disability Insurance
Virtual Medical Consultations
Company Pension Plan
Paid Vacation
Sick Days
Flexible Days
Floating Holiday
Summer Friday Schedule
Physical Wellness Subsidy
Flexible Working Hours
Work-From-Home Flexibility
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Air Compressors
Atlas Copco Compressor Technique
Electrical Diagnostics
Technical Support
Field Service Technicians
Distributors
Ticketing System
ECB
APC
Equipment Failure Analysis
FRET
Diswant
Want
RMA
Troubleshooting
Knowledge Bases
Quality Complaints
Business Portal
Training Plan
Product Training
Customer Service
Computer Literacy
Windows
Hardware Setup
Environmental Health And Safety
Recycling
Sustainability
Quality Assurance

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