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Added 1 min ago
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Atlas Copco

Technical Support Specialist

Calgary, AB, Canada

Pay: $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Your day-to-day

As our newest Technical Support Specialist, you will be responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training materials.

This role is hybrid and requires in-office presence 3x per week. It is ideally based in Edmonton, Alberta, but is open to other locations.

This position reports to the Technical Support and Administration Manager.

Provide technical support to our Field Service Technicians and Distributors
Utilize the designated ticketing system to manage and prioritize incoming technical support requests within the established response time
Monitor the various databases and documentation related to the products (ex: ECB and APC)
Take charge of reporting and analyzing any equipment or product failures and recommend solutions (FRET, Diswant, Want)
Maintain a professional and positive relationship with distributors by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription
Ensure that all RMA requests are communicated to the relevant parties so that the parts can be shipped back to factory and inspected for analysis
Make use of knowledge bases and proprietary troubleshooting techniques to resolve customer’s technical issues in a timely and cost-effective manner
Document quality-related complaints from end users and enter them into the system (FRET, Diswant, Want)
Train and mentor Field Service Technicians, Sales Representatives and Customer Service and on our Business Portal
Participate in product and equipment training prior to implementation to ensure an ongoing knowledge base with Field Service Technicians and Distributors
Develop and implement a yearly training plan for the service department using available technologies and support
Maintain up-to-date knowledge on technical services and products within the industry
Support in other related tasks and projects
Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards

Your Skills And Experience

Strong air compressor knowledge, specifically on a technical basis (any Atlas Copco Compressor Technique product knowledge would be an asset)
Strong electrical diagnostic skills combined with some form of technical degree (engineering, technical diploma, or similar)
Experience communicating with customers and/or distributors
Strong computer literacy skills (software, windows, hardware set up)
Strong communication skills and collaborative spirit when working with our employees from all departments and our customers
Proven interest in providing training materials and facilitating quality training presentations to employees
Flexibility to travel within Canada when needed
Must maintain a driver’s license with a clean drivers abstract
Fluency in English is required in order to communicate with colleagues and customers outside of Quebec.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

You Will Be Eligible To

Base salary + 10% annual performance bonus
Health Care, Dental, Life & Disability plan
24/7 Virtual Medical Consultations (Telus Health)
Company Pension Plan starting at up to 4.5%
3-weeks starting paid vacation, 5 sick day, 5 flex days, 1 floating holiday per year
Summer Friday Schedule from May to August
$600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
35-hour work week with flexible working hours and work-from-home flexibility
Total tuition reimbursement for courses related to employment
Monthly Internet Reimbursement up to $60 per month
And much more…

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Apply About employer

More about this job

Responsibilities

Provide technical support and troubleshooting for field service technicians, distributors, and customers, while managing support requests, product documentation, equipment failures, and quality complaints. Develop and deliver training, maintain product and industry knowledge, and support service-related projects and organizational quality and safety standards.

Requirements

The role requires strong technical knowledge of air compressors, electrical diagnostic skills, and a technical degree, diploma, or similar qualification. Candidates should have customer or distributor communication experience, strong computer and communication skills, an interest in training, a clean driver's abstract, and the ability to travel within Canada; English fluency is required.

Skills

Air Compressor Technical Knowledge
Electrical Diagnostics
Technical Support
Customer Communication
Distributor Support
Ticketing Systems
Failure Analysis
Troubleshooting
Training Development
Training Facilitation
Computer Literacy
Product Knowledge
Technical Documentation
Communication
Collaboration
Travel Flexibility

Benefits

Annual Performance Bonus
Health Care
Dental Insurance
Life Insurance
Disability Insurance
Virtual Medical Consultations
Company Pension Plan
Paid Vacation
Sick Days
Flexible Days Off
Floating Holiday
Summer Friday Schedule
Physical Wellness Subsidy
Flexible Working Hours
Work-From-Home Flexibility
Tuition Reimbursement
Internet Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Air Compressors
Atlas Copco Compressor Technique
Electrical Diagnostics
Technical Support
Field Service Technicians
Distributors
Ticketing System
Technical Troubleshooting
Equipment Failure Analysis
Product Failure Analysis
RMA Requests
Knowledge Bases
Quality Complaints
Business Portal
Training Materials
Training Presentations
Product Training
Technical Documentation
Customer Service
Windows
Hardware Setup
Environmental Health And Safety
Recycling
Sustainability
Quality Assurance
FRET
Diswant
Want
ECB
APC

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