Account Manager

Company Description Atlas Expedition is a growing organization based in Langley, BC, focused on delivering reliable, customer-centered services in the travel and expedition sector. The company emphasizes personalized experiences, detailed planning, and strong client relationships to ensure safe and memorable journeys. Team members collaborate across operations, sales, and customer service to support clients before, during, and after their trips. Atlas Expedition values integrity, clear communication, and a solution-oriented approach, creating an environment where professionals can contribute to meaningful experiences for travelers.

Role Description The Account Manager is a full-time hybrid role based in Langley, BC, with flexibility for some work-from-home days. In this role, the Account Manager manages a portfolio of client accounts, serving as the primary point of contact and ensuring a high level of client satisfaction. Day-to-day responsibilities include responding to client inquiries, coordinating bookings and trip details, preparing proposals and quotes, and monitoring account performance and profitability. The Account Manager collaborates with internal teams to resolve issues, implement service improvements, and maintain accurate documentation in CRM and related systems. This role also involves identifying opportunities to expand existing accounts, supporting new business initiatives, and maintaining regular check-ins with clients to anticipate needs and prevent service disruptions.

Qualifications

• Client relationship management, account servicing, and customer support skills, with the ability to build trust and maintain long-term partnerships.
• Organization, time management, and attention to detail for managing multiple accounts, deadlines, and trip-related logistics.
• Strong verbal and written communication skills, including the ability to present information clearly and handle negotiations professionally.
• Analytical and problem-solving abilities to interpret account data, address issues, and recommend improvements.
• Comfort with CRM systems, office productivity tools (e.g., spreadsheets, word processing, email), and basic reporting.
• Ability to work both independently and collaboratively in a hybrid environment, coordinating with colleagues on-site in Langley and remotely.
• Previous experience in account management, customer success, sales support, or a related field; experience in travel, logistics, or hospitality is an asset.
• Post-secondary education in business, communications, hospitality, or a related discipline, or equivalent relevant experience.