Closed listing
Customer Service Specialist
- Toronto, ON, Canada
Salary - Starting in the upper $40ks · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary - Starting in the upper $40ks
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist.
Customer Service Specialist Primary Responsibilities
No calls or agencies please.
Customer Service Specialist Primary Responsibilities
- Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
- Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
- Handles all customer requests promptly managing customer orders from placement through shipment and billing.
- Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
- Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
- Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
- Follows up proactively on quoted projects to assist in securing orders.
- Customer account management experience preferably in a manufacturing environment
- Excellent telephone skills (primary liaison between customer and company)
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
- A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment
- Salary - Starting in the upper $40ks
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical Care Spending Accounts.
No calls or agencies please.
More about this job
Responsibilities
Manage customer accounts and orders from placement through shipment and billing, responding to requests, resolving complaints, and maintaining strong customer relationships. Monitor backorders, production schedules, and inventory; communicate service-impacting changes; verify pricing; and follow up on quoted projects.
Requirements
Requires customer account management experience, preferably in manufacturing, or a four-year college degree; a degree is preferred. Candidates should have strong telephone and relationship-building skills, proficiency with data-entry and ERP/CRM software, and the ability to assess customer needs and maintain service quality.
Skills
- Customer Account Management
- Customer Service
- Telephone Skills
- Data Entry
- Enterprise Resource Planning (ERP) Software
- PeopleSoft
- Salesforce
- Order Management
- Inventory Monitoring
- Production Scheduling
- Complaint Resolution
- Pricing Communication
- Relationship Building
- Customer Needs Assessment
- Billing Accuracy
Benefits
- Vacation
- Holiday Package
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Long-Term Disability Insurance
- 401(k)
- Medical Care Spending Accounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Logistics
- Sales
Keywords
- Customer Service
- Customer Account Management
- Manufacturing
- Customer Orders
- Order Management
- Shipment
- Billing
- Backorders
- Production Scheduling
- Inventory Reports
- Lead Time
- Pricing
- Deviated Pricing
- Special Approval Request
- Buying Agreements
- Quoted Projects
- Data Entry
- Enterprise Resource Planning (ERP)
- PeopleSoft
- Salesforce
- Customer Needs Assessment
- Customer Satisfaction
- Telephone Skills
- Complaint Resolution