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Added 11 mins ago
O
Marketing Associate
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- Full-time
We are expanding our global presence and seeking a creative, motivated, and results-driven Marketing Associate to support our marketing initiatives, brand development, and business growth.
Added 26 mins ago
MF
Metis Early Childcare and Prevention Senior Manager (Excluded)
METIS FAMILY SERVICES
Prince George, BC
- Full-time
Reports to: Associate Director of Programs and Practice, Child and Family Development
Added 26 mins ago
AD
Réception des échantillons (Saint-Hyacinthe, QC)
Antech Diagnostics
Saint-Hyacinthe, QC · St. Hyacinthe, Quebec
- Full-time
Added 42 mins ago
BP
Seasonal Events Associate
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Halifax, NS
- Part-time
Reporting to the Group Sales Manager, the Seasonal Events Associate performs duties associated with store events, participates in “short term” assignments and seasonal events to support the…
Added 57 mins ago
Event Planner
Simon Fraser University
Burnaby, BC
…take place at the various campuses. Under the direction of the Associate Director, Meeting, Event & Conference Services (MECS), this position is required to tailor specific events to…
Added 1 hour ago
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Microsoft Azure Administrator/Developer
Affinity
Burnaby, BC
- Contract
Implement integrations using Azure Integrations Services (including API Management, Logic Apps, Service Bus, Event Grid, Azure Functions, and Key Vault) between applications hosted in the…
Added 1 hour ago
AO
Administrative Assistant, Office of the AVP Research + Dean of Graduate Studies
ASSOCIATION OF INDEPENDENT COLLEGES OF ART AND DESIGN INC
Vancouver, BC
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The Administrative Assistant provides front-line and back-end administrative support to the Office of the Associate Vice-President, Research + Dean of Graduate Studies (AVP-R + D-GS) and…
Added 2 hours ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
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- Full-time
Recognize and escalate potential adverse event disclosures immediately per program pharmacovigilance protocols
Added 2 hours ago
BE
Warehouse Associate Full-Time | On-Site | Paris, Ontario
boneyard event services, inc
Mississauga, ON
- Full-time
We are seeking a motivated and dependable Warehouse Associate to join our operations team at our Paris, Ontario facility. This hands-on role is responsible for supporting the efficient…
Added 2 hours ago
W
Microsoft Azure Administrator/Developer
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BC · Burnaby (Government Road / Lake City / SFU / Burnaby Mountain), British Columbia
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Experience developing integrations using Logic Apps, Service Bus, Event Grid, and Azure Functions.
Added 2 hours ago
Donor Centre Associate - Blood Collection
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Ottawa, ON
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Added 2 hours ago
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Patient Care Specialist-4
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
Added 2 hours ago
R
Producer of Visual Content (English Services) (On-Site)
Radio-Canada
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- Full-time
Under the direction of the senior producer, work with reporters, associate producers, VJs, video producers, videographers and editors to conceive of and produce digital-first visual news…
Added 3 hours ago
SD
Patient Care Specialist-4
Shoppers Drug Mart
Mississauga, ON
- Full-time
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
Added 3 hours ago
MD
IT Licensing and Procurement Administrator - SPA Prin
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Saint-Paul, NB · St.-Paul, NB
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…master’s degree or a bachelor’s degree for one (1) year; and an associate’s degree for six (6)…
Added 3 hours ago
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Coordinator, Community Engagement
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Mississauga, ON
- Full-time
…teaching hospital affiliated with the University of Toronto, an associate member of the Toronto Academic Health Science Network, and a proud member of Mississauga Health (Ontario Health…
Added 3 hours ago
C
Producer of Visual Content (English Services) (On-Site)
CBC/Radio-Canada
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Under the direction of the senior producer, work with reporters, associate producers, VJs, video producers, videographers and editors to conceive of and produce digital-first visual news…
Added 4 hours ago
C
Associate Business Rating Analyst
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- Full-time
As the Associate Business Rating Analyst you will assist in analyzing, developing and programming business requirements, as well as testing, validating, implementing and documenting rating…
Added 4 hours ago
E
Support Analyst
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Hawkesbury, ON
- $29 to $35 CAD / hour
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Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Added 4 hours ago
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Transactions Specialist - Human Resources Technician 2
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Added 4 hours ago
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Designated Coordinator - Skills Development Specialist
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Added 5 hours ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Customer Experience Associate - Retail Operations
Added 5 hours ago
MU
Responsable sélection étudiants, programme de maîtrise/Student selection agent, master's program
McGill University
Montreal, QC
- $63,810 to $95,710 CAD / year
- Full-time
Reporting to the Associate Director of Admissions and Selection, you will contribute to raising the profile of our master’s programs, particularly our Master of Business Administration…
Added 5 hours ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Ottawa, ON
Canadian Blood Services is looking for 4 Regular part-time Donor Centre Associate - Blood Collection to join our dynamic Collections team in our ON-Ottawa-Carling Ave donor centre.
Added 6 hours ago
HE
Entry level Marketing Associate
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Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…interactions. Now, we're looking for an Entry-Level Marketing Associate who's ready to jump in, learn by doing, and bring fresh energy to the…

Atlas Tools & Machinery

CXA Merchandising Retail Ops Associate.

Vaughan, ON, Canada

$19.25 to $21 CAD / hour · Full-time

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Job details

Pay: $19.25 to $21 CAD / hour
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About Atlas Tools and Machinery

Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.

At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.

Customer Experience Associate - Retail Operations

The Customer Experience Associate – Retail Operations (CXARO) will deliver Operational Excellence that enables the Atlas Experience to customers that is Fun, Memorable, Personalized, Effortless, and Value Added.

The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment, visual merchandising, Section Perfection standards, auto-replenishment maintenance, inventory management, planogram design, event setup, warehouse maintenance, receiving, analysis of reporting tools to enhance merchandising experience to drive sales, and when required, customer service and sales.

Merchandising and Inventory Management

Coordinate daily morning replenishment activities by flowing stock to the sales floor.
Assist the sales team to efficiently put away replenishments together. Surface issues with auto-replenishment, overstock, and inventory to be addressed post-replenishment.
Perform post auto-replen Out of stock procedure as per process.
Partnered with the Inventory team to perform cycle counts where required to correct discrepancies.
Perform inventory investigations and escalate concerns in line with SOP.
All sections must be merchandised to the standard outlined in the Section Perfection Playbook. Perform scheduled store walks to identify problem areas. Partner with the POD team to close gaps.
Perform adjustments to transfer order min/max levels when observing out-of-stock items within the store. Suggest adjustment to purchasing reorder min/max values based on SKU performance data and OOS frequency.
Create interactive and engaging displays that encourage play and trial at the front of major sections and in line where appropriate. Partner with section associates and leaders on planning.
Maintain full bays at all times and react daily to stock-outs with extra facings and substitute items using the Black Dot Program. Identify the need for section reflow where stock outs are excessive and the black dot program will not work. Partner with CXM and Purchasing to escalate stock deficiencies.
Replace empty hooks with adjacent double facings and substitutes in accordance with the Section Perfection Playbook Black Dot Program.
Maintain signage standards in accordance with the Section Perfection Playbook.
Coordinate with marketing and purchasing and execute large signage drops such as quarterly price changes, in-store specials, events, etc. Partner with CXA team to execute.
Execute promo plans, sales, and events through coordination with all stakeholders.
Execute event setup by auditing flyers, product locations, and pricing in line with the Event Prep Checklist. Partner with CXA and OXA teams to execute.
Participate in and promote a culture of ongoing cleaning and section maintenance.

Customer Experience and Sales·

Acknowledge customers while on the sales floor.
Filter customers through appropriate sales channels. Perform warm handoffs to Customer Experience Associates and customer success channels.
Deliver service that is fun, memorable, personalized, effortless, and value-added for customers.
Embed the Atlas Core Values in everything we do and be an example to others

Training and Development

Grow your product knowledge through in-store training, available resources, and cross-training in warehouse functions. Stay up-to-date with the tool industry by exploring websites, videos, online channels, peer learning, and social media. Be part of the Tool Community. Understanding tools enhances merchandising strategies and strengthens support for the CXA team.
Engage in new associate training for merchandising and established operational routines.
Establish relationships with vendors and use them as a resource to grow knowledge and solve problems.

Operations and Procedural

Work with Peers and stakeholders to solve issues and customer concerns. Escalate where required.
Be a solutions finder first. Explain store policies and procedures to internal and external customers where required. Be prepared to escalate non-routine issues if unsure how to proceed. Treat each internal and external customer situation as a unique opportunity to build a relationship, not damage one.
Recognize security risks, follow loss prevention best practices, and escalate to management as needed.
Actively pursue opportunities for continuous improvement in all areas of the business.
Maintain a safe and clean store environment, ensuring compliance with various Health & Safety Regulations.

Qualifications and Skills

Demonstrate effective time management and excellent interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.

Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last-minute changes.
Strong attention to detail and accuracy.
Analytical ability to extract insights from data and reports to inform decisions.
Ability to follow instructions and work self-directed within a given framework.
Ability to work up to 9 hours standing and lifting up to 50lbs.
Frequent bending, twisting, pulling, climbing ladders, and the use of equipment such as pallet jacks
Work a flexible schedule that includes every Saturday if business requires.
People smart and hospitality-focused.
Proficiency in using computer ERP software, mobile technology, and applications.
Curious by nature. Has a growth mindset.
Has strong values and uses good judgment.
Ability to follow processes and procedures as written, where required.
Thrive in high-pressure situations over extended periods of time.
Other duties as may be assigned by Management and Ownership.

This evergreen posting is used to support both current and anticipated vacancies. Not all applicants will be contacted immediately.

At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.

We thank all applicants for their interest in this opportunity, but only candidates selected for interviews will be contacted.

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More about this job

Responsibilities

Manage store replenishment, inventory accuracy, merchandising standards, displays, signage, and event setups to support sales and an engaging customer experience. Assist customers when needed, coordinate with store teams and stakeholders, maintain a safe and clean environment, and contribute to continuous improvement.

Requirements

The role requires strong time management, interpersonal skills, attention to detail, analytical ability, flexibility, and the ability to work independently while following established procedures. Candidates must be able to stand for up to nine hours, lift up to 50 pounds, perform frequent physical tasks, use ERP and mobile applications, and work a flexible schedule that may include Saturdays.

Skills

Merchandising
Inventory Management
Replenishment
Planogram Design
Visual Merchandising
Data Analysis
Customer Service
Sales
Time Management
Interpersonal Communication
Attention To Detail
Problem Solving
Adaptability
Product Knowledge
Loss Prevention
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Experience
Merchandising
Inventory Management
Replenishment
Auto-Replenishment
Cycle Counts
Inventory Investigations
Planograms
Section Perfection Playbook
Black Dot Program
Visual Merchandising
Sales
Customer Service
Event Setup
Signage
ERP Software
Mobile Technology
Reporting Tools
Data Analysis
Receiving
Warehouse Maintenance
Loss Prevention
Health And Safety
Continuous Improvement

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