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Added 1 day ago
HA
Fixed Operations Manager
Harris Auto Group
Nanaimo, BC
- Full-time
Harris Auto Group is looking for an experienced, driven Fixed Operations Manager to lead the Service, Parts and Detail departments at one of our busy import dealerships in the Okanagan.
Added 1 day ago
SC
Central Administration Clerk
Sydney Credit Union
Sydney, NS
- Full-time
…processing. The Central Administration Clerk supports branch operations by providing timely and efficient back-office services, allowing frontline staff to focus on member service and…
Added 1 day ago
Body Shop Production Coordinator
The Jim Pattison Auto Group
Winnipeg, MB
The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across…
Added 1 day ago
LA
Store Manager
Lordco Auto Parts
Armstrong, BC
- $65,000 to $75,000 CAD / year
- Full-time
Elevate Your Career with Lordco Auto Parts – Management Opportunities in Armstrong, BC!
Added 1 day ago
Independent Subcontractor - Greater Toronto Area, ON
Alpine Recruitment and Talent Attraction
Toronto, ON
Maintain contact with Operations/ Site Manager if there are any issues, notes, or necessary information to relay
Added 2 days ago
TC
Registered Pharmacy Technician - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm
Added 2 days ago
P
Store Manager
PartSource
Brampton, ON
- Full-time
At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that…
Added 2 days ago
Customer Experience Centre Agent - JPAG Office
The Jim Pattison Auto Group
Surrey, BC
…focused Customer Experience Centre Agent to join The Jim Pattison Auto…
Added 2 days ago
ES
Registered Pharmacy Technician - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm
Added 2 days ago
OA
Lot Associate - Surrey Honda
OpenRoad Auto Group
Surrey, BC
- Full-time
Perform tasks as directed by Sales or Service Manager (i.e., washing customers’ cars, emptying trash containers or any other task) that will assist in the smooth flow of the company.
Added 2 days ago
BC
Service Centre Manager - Speedy Glass
Belron Canada inc
Hanover, ON
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 2 days ago
CT
Store Manager
Canadian Tire Corporation
Brampton, ON
- Full-time
At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that…
Added 2 days ago
B
Service Centre Manager - Speedy Glass
Belron
Hanover, ON · Speedy - Hanover
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 2 days ago
AK
Assistant Branch Manager
AIM KENNY U-PULL
Saguenay, QC
- Full-time
As the Assistant Branch Manager, you will work under the supervision of the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring that…
Added 2 days ago
4A
Parts Manager
401 Auto
North Bay, ON
- Full-time
Now Hiring: Automotive Parts Manager – Fuel the Service Team, Deliver Expert Support, and Keep the Shop Running at Full Throttle!
Added 2 days ago
CH
Registered Pharmacy Technician - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm
Added 2 days ago
SA
Finance and Insurance Manager
Steele Auto Group
Halifax, NS
- Full-time
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all,…
Added 2 days ago
OA
Sales Manager - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
This is more than a Sales Manager position, it’s an opportunity to make your mark with two of the most exciting brands in the automotive industry. Located in the prestigious Langley Auto…
Added 2 days ago
IF
Security Product Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
The Information Security Protection and Analysis (ISPA) team is looking for a Product Manager to contribute to the evolution of its operational cybersecurity capabilities.
Added 2 days ago
H
SAM Planner
Halifax
Goffs, NS
- Full-time
Reporting to the Manager, Airport Facilities the SAM Planner will be responsible for implementing and maintaining the Maximo computerized Maintenance Planning System at HIAA. This position…
Added 2 days ago
HI
Manager, Commercial Auto and Transportation
HUB International
Langley (District), BC · Langley, BC
- Full-time
The Manager, Commercial Auto & Transport is responsible for leading the team in the financial success of the department and financial success of Hub as a whole, delivering exceptional…
Added 2 days ago
CC
Customer Service and Office Administrator
Craftsman Collision
Victoria, BC
- Full-time
We're currently seeking a full-time Customer Service and Office Administrator at our Colwood location in BC. We offer competitive wages ranging from $50,000 to $66,000 annually, 3 weeks of…
Added 2 days ago
Assistant Manager
Vast auto Distribution
Fredericton, NB
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…
Added 2 days ago
IF
Product Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…feel confident and secure about their future? As a Product Manager, you will play a key role in defining and evolving the digital offerings that support collaboration, communication,…
Added 2 days ago
DA
Executive Chef
Davis Auto Group
Banff, AB
- Full-time
…culinary vision of the Queen’s Hotel. Reporting to the General Manager, the Executive Chef will provide overall leadership and direction of the kitchen operations while playing an active…

Atlas Tools & Machinery

CXA Merchandising Retail Ops Associate.

Vaughan, ON, Canada

$19.25 to $21 CAD / hour · Full-time

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Job details

Pay: $19.25 to $21 CAD / hour
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About Atlas Tools and Machinery

Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.

At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.

Customer Experience Associate - Retail Operations

The Customer Experience Associate – Retail Operations (CXARO) will deliver Operational Excellence that enables the Atlas Experience to customers that is Fun, Memorable, Personalized, Effortless, and Value Added.

The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment, visual merchandising, Section Perfection standards, auto-replenishment maintenance, inventory management, planogram design, event setup, warehouse maintenance, receiving, analysis of reporting tools to enhance merchandising experience to drive sales, and when required, customer service and sales.

Merchandising and Inventory Management

Coordinate daily morning replenishment activities by flowing stock to the sales floor.
Assist the sales team to efficiently put away replenishments together. Surface issues with auto-replenishment, overstock, and inventory to be addressed post-replenishment.
Perform post auto-replen Out of stock procedure as per process.
Partnered with the Inventory team to perform cycle counts where required to correct discrepancies.
Perform inventory investigations and escalate concerns in line with SOP.
All sections must be merchandised to the standard outlined in the Section Perfection Playbook. Perform scheduled store walks to identify problem areas. Partner with the POD team to close gaps.
Perform adjustments to transfer order min/max levels when observing out-of-stock items within the store. Suggest adjustment to purchasing reorder min/max values based on SKU performance data and OOS frequency.
Create interactive and engaging displays that encourage play and trial at the front of major sections and in line where appropriate. Partner with section associates and leaders on planning.
Maintain full bays at all times and react daily to stock-outs with extra facings and substitute items using the Black Dot Program. Identify the need for section reflow where stock outs are excessive and the black dot program will not work. Partner with CXM and Purchasing to escalate stock deficiencies.
Replace empty hooks with adjacent double facings and substitutes in accordance with the Section Perfection Playbook Black Dot Program.
Maintain signage standards in accordance with the Section Perfection Playbook.
Coordinate with marketing and purchasing and execute large signage drops such as quarterly price changes, in-store specials, events, etc. Partner with CXA team to execute.
Execute promo plans, sales, and events through coordination with all stakeholders.
Execute event setup by auditing flyers, product locations, and pricing in line with the Event Prep Checklist. Partner with CXA and OXA teams to execute.
Participate in and promote a culture of ongoing cleaning and section maintenance.

Customer Experience and Sales·

Acknowledge customers while on the sales floor.
Filter customers through appropriate sales channels. Perform warm handoffs to Customer Experience Associates and customer success channels.
Deliver service that is fun, memorable, personalized, effortless, and value-added for customers.
Embed the Atlas Core Values in everything we do and be an example to others

Training and Development

Grow your product knowledge through in-store training, available resources, and cross-training in warehouse functions. Stay up-to-date with the tool industry by exploring websites, videos, online channels, peer learning, and social media. Be part of the Tool Community. Understanding tools enhances merchandising strategies and strengthens support for the CXA team.
Engage in new associate training for merchandising and established operational routines.
Establish relationships with vendors and use them as a resource to grow knowledge and solve problems.

Operations and Procedural

Work with Peers and stakeholders to solve issues and customer concerns. Escalate where required.
Be a solutions finder first. Explain store policies and procedures to internal and external customers where required. Be prepared to escalate non-routine issues if unsure how to proceed. Treat each internal and external customer situation as a unique opportunity to build a relationship, not damage one.
Recognize security risks, follow loss prevention best practices, and escalate to management as needed.
Actively pursue opportunities for continuous improvement in all areas of the business.
Maintain a safe and clean store environment, ensuring compliance with various Health & Safety Regulations.

Qualifications and Skills

Demonstrate effective time management and excellent interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.

Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last-minute changes.
Strong attention to detail and accuracy.
Analytical ability to extract insights from data and reports to inform decisions.
Ability to follow instructions and work self-directed within a given framework.
Ability to work up to 9 hours standing and lifting up to 50lbs.
Frequent bending, twisting, pulling, climbing ladders, and the use of equipment such as pallet jacks
Work a flexible schedule that includes every Saturday if business requires.
People smart and hospitality-focused.
Proficiency in using computer ERP software, mobile technology, and applications.
Curious by nature. Has a growth mindset.
Has strong values and uses good judgment.
Ability to follow processes and procedures as written, where required.
Thrive in high-pressure situations over extended periods of time.
Other duties as may be assigned by Management and Ownership.

This evergreen posting is used to support both current and anticipated vacancies. Not all applicants will be contacted immediately.

At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.

We thank all applicants for their interest in this opportunity, but only candidates selected for interviews will be contacted.

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More about this job

Responsibilities

Manage store replenishment, inventory accuracy, merchandising standards, displays, signage, and event setups to support sales and an engaging customer experience. Assist customers when needed, coordinate with store teams and stakeholders, maintain a safe and clean environment, and contribute to continuous improvement.

Requirements

The role requires strong time management, interpersonal skills, attention to detail, analytical ability, flexibility, and the ability to work independently while following established procedures. Candidates must be able to stand for up to nine hours, lift up to 50 pounds, perform frequent physical tasks, use ERP and mobile applications, and work a flexible schedule that may include Saturdays.

Skills

Merchandising
Inventory Management
Replenishment
Planogram Design
Visual Merchandising
Data Analysis
Customer Service
Sales
Time Management
Interpersonal Communication
Attention To Detail
Problem Solving
Adaptability
Product Knowledge
Loss Prevention
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Experience
Merchandising
Inventory Management
Replenishment
Auto-Replenishment
Cycle Counts
Inventory Investigations
Planograms
Section Perfection Playbook
Black Dot Program
Visual Merchandising
Sales
Customer Service
Event Setup
Signage
ERP Software
Mobile Technology
Reporting Tools
Data Analysis
Receiving
Warehouse Maintenance
Loss Prevention
Health And Safety
Continuous Improvement

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