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Atria Retirement Canada - Westhaven

Hospitality Manager

Winnipeg, MB, Canada
MB-Winnipeg, R3K 2E3, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 28, 2027
Education: High school diploma
Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

Paid holidays and PTO
Community employees may receive annual anniversary rewards dependent on classification.
Benefits package also includes Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) employer match
Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Responsibilities

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
Provide timely feedback to the team and consistent performance management.
Establish and manage labor and supplies budget and expenses.
Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
Review the daily menu with residents and staff, coordinating room service delivery where applicable.
Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
Visually confirm that all tables are set according to Company standards.
Solve issues before they become problems or complaints.
Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
May perform other duties as needed and/or assigned.

Qualifications

High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
Ability to work in a team setting and to provide strong customer service.
Basic computer skills – Microsoft Word, Excel, Outlook.
Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
Able to clean apartments and dining room as needed.
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
Must possess valid driver’s license.
Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
Must successfully complete all Atria specified training programs.

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More about this job

Responsibilities

The Hospitality Manager oversees daily dining and housekeeping operations to ensure high-quality service and a welcoming environment for residents. They are also responsible for staff management, budget control, and leading sales tours when acting as the Manager on Duty.

Requirements

Candidates must have a high school diploma or GED, with an associate degree preferred, and at least two years of front-of-house leadership experience. A valid driver's license and the ability to perform physical tasks like carrying serving trays and cleaning are required.

Skills

Hospitality management
Staff supervision
Budget management
Customer service
Labor scheduling
Performance management
Training and development
Dining room operations
Housekeeping management
Sales leadership
Conflict resolution
Compliance leadership
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Paid holidays
Paid time off
Annual anniversary rewards
Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement savings plan
401(k) employer match
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Manager
Senior Living
Dining Services
Housekeeping
Staff Recruitment
Budgeting
Expense Management
Customer Satisfaction
Performance Management
Compliance
Safety Standards
Leadership
Scheduling
Microsoft Office
Sales
Resident Relations
Facility Maintenance

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