Hospitality Manager
- Brandon, MB, Canada
$51,000 to $58,650 USD / year · Full-time
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Job details
- Pay
- $51,000 to $58,650 USD / year
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:
Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
- High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
- Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
- Ability to work in a team setting and to provide strong customer service.
- Basic computer skills - Microsoft Word, Excel, Outlook.
- Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
- Able to clean apartments and dining room as needed.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must possess valid driver’s license.
- Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
- Must successfully complete all Atria specified training programs.
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
- Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
- Provide timely feedback to the team and consistent performance management.
- Establish and manage labor and supplies budget and expenses.
- Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
- Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
- Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating room service delivery where applicable.
- Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
- Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
- Visually confirm that all tables are set according to Company standards.
- Solve issues before they become problems or complaints.
- Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
- May perform other duties as needed and/or assigned.
More about this job
Responsibilities
Lead dining room and housekeeping teams to deliver high-quality hospitality, dining, and housekeeping services for residents. Manage staffing, schedules, budgets, sales activities, service quality, inspections, and compliance, and serve as Manager on Duty when needed.
Requirements
A high school diploma or GED is required, and an associate degree is preferred. Candidates need two years of front-of-house supervisory and leadership experience, basic Microsoft Word, Excel, and Outlook skills, the ability to provide strong customer service and perform physical duties, and a valid driver’s license meeting company standards.
Skills
- Front-of-House Supervision
- Team Leadership
- Recruiting
- Customer Service
- Labor Scheduling
- Budgeting
- Expense Management
- Staff Training
- Performance Management
- Dining Room Operations
- Housekeeping Operations
- Sales
- Resident Relations
- Quality Assurance
- Compliance
- Microsoft Office
Benefits
- Paid Holidays
- Paid Time Off
- Annual Anniversary Rewards
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Savings Plan
- 401(k) Employer Match
- Tuition Reimbursement
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Food & Beverage
- Customer Service & Support
- Sales
Keywords
- Hospitality
- Senior Living
- Dining Room Operations
- Housekeeping
- Front-of-House Supervision
- Staff Recruitment
- Staff Scheduling
- Staff Training
- Coaching
- Performance Management
- Customer Service
- Resident Satisfaction
- Sales
- Tours
- Lease Signing
- Labor Budget
- Expense Management
- Overtime Control
- Room Service
- Food Service
- Executive Chef
- Quality Checks
- Building Inspections
- Life Safety
- Cleanliness
- Sanitation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Valid Driver’s License