Hospitality Manager
- Winnipeg, MB, Canada
$51,000 to $58,650 CAD / year · Full-time
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Job details
- Pay
- $51,000 to $58,650 CAD / year
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
At Atria, we believe our employees deserve the opportunity to flourish at work and in life. Through Flourish at Atria, our comprehensive benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional growth.
- Medical, dental, life, and vision coverage options
- Paid holidays & PTO
- 401(k) employer match
- Career development, including tuition reimbursement (US-based communities), professional training programs, and mentoring opportunities
- Employee recognition programs, referral programs, and employee discounts
- Enrollment in benefits varies by employee classification
- High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
- Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
- Ability to work in a team setting and to provide strong customer service.
- Basic computer skills - Microsoft Word, Excel, Outlook.
- Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
- Able to clean apartments and dining room as needed.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must possess valid driver’s license.
- Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
- Must successfully complete all Atria specified training programs.
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
- Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
- Provide timely feedback to the team and consistent performance management.
- Establish and manage labor and supplies budget and expenses.
- Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
- Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
- Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating room service delivery where applicable.
- Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
- Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
- Visually confirm that all tables are set according to Company standards.
- Solve issues before they become problems or complaints.
- Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
- May perform other duties as needed and/or assigned.
More about this job
Responsibilities
Lead dining room and housekeeping teams to deliver excellent resident service, including hiring, training, scheduling, coaching, and performance management. Manage budgets and service quality, support sales and resident tours while Manager on Duty, and ensure community standards for cleanliness, safety, and dining.
Requirements
A high school diploma or GED is required, and an associate degree is preferred; candidates need two years of front-of-house supervisory and leadership experience. The role also requires customer service and team skills, basic Microsoft Office skills, the ability to perform physical service and cleaning tasks, a valid driver’s license meeting company standards, and completion of required training.
Skills
- Team Leadership
- Employee Recruitment
- Staff Training
- Scheduling
- Customer Service
- Budgeting
- Expense Management
- Labor Management
- Dining Room Operations
- Housekeeping Operations
- Sales
- Performance Management
- Quality Assurance
- Regulatory Compliance
- Microsoft Word
- Microsoft Excel
Benefits
- Medical Coverage
- Dental Coverage
- Life Insurance
- Vision Coverage
- Paid Holidays
- Paid Time Off
- 401(k) Employer Match
- Tuition Reimbursement
- Professional Training
- Mentoring Opportunities
- Employee Recognition Programs
- Referral Programs
- Employee Discounts
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Food & Beverage
- Sales
Keywords
- Hospitality Management
- Resident Services
- Dining Room Operations
- Housekeeping
- Front-of-House Supervision
- Employee Recruitment
- Staff Orientation
- Staff Scheduling
- Staff Training
- Coaching
- Performance Management
- Customer Service
- Sales
- Resident Tours
- Lease Signing
- Labor Budgeting
- Expense Management
- Overtime Control
- Room Service
- Food Service
- Quality Checks
- Building Inspections
- Life Safety
- Cleanliness
- Sanitation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Valid Driver’s License