Field Service Engineer

Opportunity Overview

ATS Scientific is currently looking to fill the role of Field Service Engineer based out of our head office in Burlington, ON. This position provides an exciting opportunity to provide field service for customers of a dynamic, expanding company across Canada with a 35-year track record of success.

The Field Service Engineer is responsible for executing the duties and responsibilities as detailed below and will align themselves with ATS’ core mission of providing superior technical service to its customers.

Company Overview

ATS Scientific Inc. is a market-leading, Canadian-owned distributor of scientific equipment and supplies with a proven track record developed over its 35+ year history. We have locations across Canada, including in Alberta, Quebec, and its head office based in Burlington, Ontario. With many long term, best-in-class suppliers, we are well positioned for further growth. ATS was recently acquired by an entrepreneurial group that is investing in the growth of the business through a variety of initiatives including adding complimentary product lines, expanding end market reach and service/support capabilities.

Requirements/Competencies/Qualifications

Academic Training:

• Bachelor’s degree or College diploma in Mechatronics, Biotechnology, Chemistry or Chemical Engineering Technology required

Work Experience:

• 1+ years experience in an analytical laboratory or field service environment

Other Requirements:

• Availability and willingness for overnight travel (domestic and international) up to 75% of the time
• Valid driver’s license
• A personal vehicle
• Valid passport (If non-Canadian passport a valid US visa is required)

Competencies:

• Hands-on laboratory experience
• Some level of demonstrated technical service skills
• Knowledge of sample preparation/extraction techniques, spectroscopy, material characterization, and chromatography would be highly desirable.
• Excellent written and verbal communication and interpersonal skills, including a high level of professionalism
• Intermediate computer skills (Microsoft Office including Outlook, Word, and Excel)
• Effective time management skills and the ability to coordinate multiple tasks at the same time
• Self-motivated with the ability to take initiative in identifying and resolving problems independently
• Winning customer service attitude
• General understanding of scientific and laboratory equipment industry would be an asset

Major Responsibilities

• Troubleshooting instrument failures and affecting repairs
• Conducting on-site or in-house repairs on laboratory equipment
• Conducting on-site and remote customer training
• Modifying equipment to meet CSA safety regulations
• Validation of instrumentation as to manufacturer’s specifications
• Installation and configuration of laboratory equipment/hardware
• Other additional responsibilities and duties, as required

Other

• Start Date: Immediately
• Benefits: Comprehensive (dental, EHC, disability, life insurance, etc.) split 50/50 with the employer
• Location: travel to customers’ locations across Canada; report to the head office when not traveling to a customer site
• Salary Range $58 - $65k
• Total compensation commensurate to relevant experience

While we thank all candidates who apply, only those whom best match the above criteria will be contacted. No phone calls, please.