Customer Success Specialist (Pacific time zone)
- Remote, Canada
Remote
$60,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $60,000 to $65,000 CAD / year
- Job type
- Full-time
- Workplace
- Remote
- Posting language
- English
- Posted
Original job description
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada)
Love helping people? Passionate about nonprofits? Join our team!
Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America - and we’re growing fast.
We're hiring a Customer Success Specialist to support and guide our users - from grassroots fundraisers to national nonprofits - as they run successful events on our platform.
🚀 What You’ll Do:
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
💡 What You Bring:
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Remote work experience & self-starter mentality
- Strong attention to detail and organization
💡 Requirements:
- Eligible to work in Canada with fluent English
- Must live in the Pacific time zone, no exceptions
✨ Bonus Points for:
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
📅 Schedule:
Choose between:
- 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT)
- 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT)
🎉 First Test:
We work with lots of animal rescues - tell us your favorite animal in your application!
Ready to help amazing organizations do more good?
Apply now and grow with Auctria.
More about this job
Responsibilities
Provide support to users via email, chat, and calls while troubleshooting issues professionally. Collaborate with a remote team to improve internal processes and ensure successful event outcomes.
Requirements
Candidates must have customer support experience, be tech-savvy, and possess strong communication and organizational skills. Applicants must be eligible to work in Canada and reside in the Pacific time zone.
Skills
- Customer support
- Email communication
- Chat support
- Troubleshooting
- Excel
- Web design
- Communication skills
- Organization
- Attention to detail
- Slack
- Notion
- Intercom
- Enchant
Remote locations
- Vancouver, Canada
- Victoria, Canada
- Nanaimo, Canada
Remote locations (standardized)
- Nanaimo, British Columbia, Canada
- Vancouver, British Columbia, Canada
- Victoria, Prince Edward Island, Canada
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Software
- Technology
- Social Services
Keywords
- Customer Success
- Remote Work
- Nonprofit
- Fundraising
- Customer Support
- Troubleshooting
- Excel
- Web Design
- Slack
- Notion
- Intercom
- Enchant
- Communication
- Organization
- Pacific Time Zone
- Auctria
- Event Platform