user support technician
- Ancaster, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Certificates, licences, memberships, and courses
Computer and technology knowledge
Security and safety
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Languages
English
Education
- Bachelor's degree
- Information technology
- Computer science
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Supervise technical and support staff
- Provide staff training
- Communicate technical problems, processes and solutions
- Organize and maintain inventory
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Assess and troubleshoot applications software
- 3-4 people
Certificates, licences, memberships, and courses
- Microsoft SQL Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)
- Project Management Professional (PMP)
Computer and technology knowledge
- Shell script
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Mail server software
- Communication software
- Project management software
- Programming software
- HTML editing software
- Web service design
- Database software
- Programming languages
- Software development
- Mac OS
- MS Active Directory
- .NET
- C#
- C++
- JavaScript
- MS Office
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- WordPress
- Networks
- Information systems
Security and safety
- Criminal record check
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Life insurance
- Free parking available
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Provides awareness training to employees to create a welcoming work environment for youth
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
More about this job
Responsibilities
The role involves providing technical support for networks, systems, and software while managing incidents and troubleshooting technical problems. Additionally, the position requires supervising a small team of technical support workers and coordinating IT projects.
Requirements
Candidates must have a Bachelor's degree in Information Technology or Computer Science and 3 to 5 years of relevant experience. Professional certifications such as MCITP, MCP, or PMP are highly desired.
Skills
- Network Administration
- Technical Support
- Troubleshooting
- Active Directory
- SQL
- SharePoint
- TCP/IP
- Wireless Networks
- Project Management
- Staff Supervision
- Customer Service
- Web Server Backup
- Hardware Installation
- Software Deployment
- Incident Management
- Technical Training
Benefits
- Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Life insurance
- Free parking available
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Consulting
- Management & Leadership
- Software
Keywords
- Microsoft SQL Certification
- MCITP
- MCP
- MCTS
- ISP
- PMP
- Shell Script
- iOS
- Mac OS
- Device Drivers
- Networking Security
- Intranet
- Mail Server
- HTML
- Web Service Design
- .NET
- C#
- C++
- JavaScript
- MS Office
- WordPress
- Information Systems
- Criminal Record Check
- IT Consulting
- IT Services