L1/L2 IT Support Analyst
- Mississauga, ON, Canada
Compensation: $50,000 – $80,000 CAD depending on level · Full-time
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Job details
- Pay
- Compensation: $50,000 – $80,000 CAD depending on level
- Job type
- Full-time
- Apply by
- Experience
- Level 1: 1–2 years of help desk or support experience
- Posting language
- English
- Posted
Original job description
Location: Mississauga, ON (on-site)
Type: Full-time, permanent
Compensation: $50,000 – $80,000 CAD depending on level
About the opportunity
Our client is a long-standing Mississauga-headquartered managed IT and cybersecurity firm supporting corporate, logistics, and life sciences clients across Canada. They're growing their support team at both Level 1 and Level 2.
What you'll do
- Deliver remote and on-site support to client users
- Troubleshoot Windows, Microsoft 365, network, and endpoint issues
- (Level 2) Handle escalations, server and infrastructure tasks, and small projects
- Document tickets clearly and keep clients updated
- Escalate appropriately and follow service processes
What you bring
- Level 1: 1–2 years of help desk or support experience
- Level 2: 3+ years, ideally in an MSP, with server and networking exposure
- Strong Windows and Microsoft 365 skills
- Excellent customer service and written communication
- English required; bilingual English/French is a strong asset
More about this job
Responsibilities
Provide remote and on-site support to client users, troubleshooting Windows, Microsoft 365, network, and endpoint issues. Handle escalations and server or infrastructure tasks, document tickets, keep clients informed, and contribute to small projects.
Requirements
Level 1 candidates need 1–2 years of help desk or support experience; Level 2 candidates need 3 or more years, ideally in an MSP, with server and networking exposure. Strong Windows and Microsoft 365 skills, customer service, and written communication are required; English is required, and English-French bilingualism is an asset.
Skills
- Windows
- Microsoft 365
- Help Desk Support
- Remote Support
- On-Site Support
- Troubleshooting
- Networking
- Endpoint Support
- Server Administration
- IT Infrastructure
- Escalation Management
- Ticket Documentation
- Customer Service
- Written Communication
- Managed Service Provider Experience
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- IT Support
- Managed IT Services
- Cybersecurity
- Help Desk
- Windows
- Microsoft 365
- Networking
- Endpoint Support
- Server Administration
- IT Infrastructure
- Remote Support
- On-Site Support
- Troubleshooting
- Escalation Management
- Ticket Documentation
- Client Communication
- Service Processes
- Small Projects
- Corporate Clients
- Logistics
- Life Sciences
- English
- French