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Added 31 mins ago
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Aurora Cultural Centre

Audience Services Manager

Aurora, ON, Canada

The salary range for this position is $47,000-$55,000 per year. · Full-time

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Job details

Pay: The salary range for this position is $47,000-$55,000 per year.
Job type: Full-time
Apply by: Nov 15, 2026
Experience: Minimum 3 years experience in a previous Front of House performing arts environment
Posting language: English
Posted: Oct 16, 2026

Original job description

Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond. Reporting to the Executive Director, the Audience Services Manager will be accountable for supporting the operations of the Aurora Cultural Centre to realize the mission of the Aurora Cultural Centre (ACC) and support operational requirements of Aurora Town Square (Town-owned facility). The Audience Services Manager builds and implements audience services to ensure a safe and the highest quality customer service experience to patrons who attend ACC programs and rental client events at Aurora Town Square.

This full-time position requires the successful candidate to be available on a flexible schedule evenings and weekends to support Front of House Team and events as well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team. It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational. The successful candidate will possess excellent communication and interpersonal skills, have proven Front of House and volunteer management skills and be a generous and compassionate team member. They will be a key member to deliver on the Centre’s reputation for highest customer service quality. The Audience Services Manager will maintain strong relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.

At ACC, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the Persons with Disabilities, Black, Indigenous, other racialized candidates and/or candidates from the 2SLGBTQIA+ community and anyone who may contribute to the further diversification of the Aurora Cultural Centre. Together we unite and inspire all Canadians to influence and affect the future of our community through the arts.

Context and Summary

The Aurora Cultural Centre is the resident tenant of Aurora Town Square’s Aurora Museum and Cultural Centre.

There are two main elements of this position.

Front of House: ACC has a robust performing arts program that currently hosts professional live performance events from September – June. As an additional service to the Town, we support rental clients who book Aurora Town Square and require technical and Front of House services. This position facilitates all Front of House requirements for both ACC and rental events.
Volunteers: As part of Front of House services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support, gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positions required, including all reporting requirements. You can find information about the program here: (Volunteer Page on Website) We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre, the Audience Services Manager will be required to be flexible, punctual and possess excellent customer service skills. This position will require multi-tasking and liaising with various members of the staff team on a variety of projects. Please refer the Apply link for details on job responsibilities.

The staff of the Centre work in a team atmosphere and as such all employees of the Centre may be expected to step beyond what is regularly thought of as their own duties to assist members of the team as required.

As with all roles at the Centre, the successful candidate needs to be flexible, punctual and possess excellent customer service skills. The successful candidate will be detail-oriented, proven artistic programming skills in live performance, be flexible in their ability to shift from one task to another, and be a generous team member.

Education, Skills and Experience

We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant complementary experience and an interest in the arts to apply.

Education

Minimum 2-3 year post secondary education in an arts related field
Volunteer management training and implementation
Event management training and implementation

Experience

Minimum 3 years experience in a previous Front of House performing arts environment
Experience in volunteer-run settings required
Experience working directly in Front of House for events
Event coordination and/or stage management experience
Supervisory experience with hired staff
Experience working with and/or delegating tasks to event volunteers
Smart Serve and First Aid/CPR-C certified required

Skills

Enthusiasm, creativity, and strong organizational skills
Effective communication and interpersonal skills (written and verbal)
Sensitivity and diplomacy
Information presentation and delegation skills
Excellent customer service skills
Coaching
Ability to work in a setting individually and as part of an active team
Ability to maintain events as scheduled and fulfill demanding deadlines
Troubleshooting skills
Social Media skills an asset
POS system experience an asset

Required Certifications

Standard First Aid & CPR C
Joint Health & Safety Committee Member certification
Smart Serve
Safe Food Handling
Valid Vulnerable Sector Screening

How will you create impact?

By bringing fresh, dynamic ideas to the table
By contributing to the team with a strong and thoughtful work ethic
By using your knowledge of customer service to help provide new ways to serve our patrons.

How will you fit into the team?

Being outgoing and adaptable
Be a resilient and flexible personality as plans can change from day-to-day.
You are a consummate professional and can represent the Aurora Cultural Centre not just creatively but also in experience, insight, and attitude.

Salary:

The salary range for this position is $47,000-$55,000 per year. Upon successful completion of a 3-month probation period, the successful candidate will also participate in a full suite of employee benefits including: group medical and dental benefits, Life and AD & D, LTD and STD benefits, an Employee Assistance Program, an optional employer RRSP contribution, paid personal and vacation days, paid time off for 14 recognized holidays, and professional development opportunities.

Location:

In person at Aurora Town Square, 50 Victoria Street, Aurora Ontario

Additional information:

A criminal record search will be required of the successful candidate, at their own expense, that is acceptable to the Aurora Cultural Centre. We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant technical experience and an interest in the arts to apply.

We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the staffing process, please do not hesitate to contact us at 905-713-1818 or info@auroraculturalcentre.ca

We thank all applicants for their interest in joining our team, and all responses will be held in strictest confidence. Only those selected for an interview will be contacted.

Applications deadline: October 25, 2026; Applications will be reviewed and assess as received with interviews starting with those qualified candidates. Posting will remain open until filled. Apply early for best opportunity to be considered.

About the Aurora Cultural Centre

At the Aurora Cultural Centre, we believe that arts, culture, and heritage can play a role in changing our world and our community. This is the fabric that deepens our understanding of our shared experience and creates a more compassionate society. Since 2010, the Centre has welcomed the community to create and participate in diverse experiences for all ages. We proudly program four vibrant gallery exhibition spaces, a range of instructional classes for children, teens and adults, an eclectic live music series, special family events and summer arts camps. Visit Aurora Cultural Centre website for further information!

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More about this job

Responsibilities

Manage front-of-house services for the Cultural Centre’s performances and rental events, ensuring safe, high-quality experiences for patrons and clients. Recruit, train, schedule, supervise, and report on volunteers while coordinating with staff, facility teams, rental clients, and patrons.

Requirements

Requires at least 2–3 years of post-secondary education in an arts-related field, volunteer and event management training, and at least three years of front-of-house experience in a performing arts environment. Candidates must have experience in volunteer-run settings and event front-of-house work, along with required First Aid and CPR-C, Smart Serve, Safe Food Handling, Joint Health and Safety Committee Member certification, and Vulnerable Sector Screening.

Skills

Front-of-House Operations
Volunteer Management
Event Coordination
Customer Service
Communication
Interpersonal Skills
Organization
Staff Supervision
Coaching
Delegation
Troubleshooting
Social Media
Point-of-Sale Systems
Live Performance Programming
Time Management
Teamwork

Benefits

Group Medical and Dental Benefits
Life and Accidental Death and Dismemberment Insurance
Long-Term and Short-Term Disability Benefits
Employee Assistance Program
Paid Personal Days
Paid Vacation Days
Paid Time Off for 14 Recognized Holidays
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front-of-House Operations
Volunteer Management
Event Management
Event Coordination
Stage Management
Performing Arts
Live Performance
Customer Service
Patron Services
Rental Events
Volunteer Recruitment
Volunteer Training
Volunteer Scheduling
Staff Supervision
First Aid
CPR-C
Smart Serve
Safe Food Handling
Joint Health and Safety Committee
Vulnerable Sector Screening
Point-of-Sale Systems
Social Media
Troubleshooting
Arts Programming
Aurora Town Square

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Jobs in Canada