Service Advisor
- Regina, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
For over 80 years, Auto Electric Service Ltd. has been a trusted Saskatchewan leader in automotive, industrial, and fleet solutions. Our reputation is built on honest advice, quality workmanship, and exceptional customer experiences. We are looking for a confident, outgoing, personable Service Advisor who enjoys working with people, thrives in a fast-paced environment, and has a natural ability to build relationships.
As a Service Advisor, you will be the face of Auto Electric Service and the key link between our customers and technicians. You will coordinate the repair process, communicate recommendations clearly, and ensure customers receive a professional and positive experience from start to finish.
The Role
What We're Looking For:
We can teach the technical details to someone who is willing to learn. It is much harder to teach someone how to naturally connect with customers, communicate effectively, and create a great service experience.
Benefits
What We Offer
If you're outgoing, ambitious, organized, and great with people, and you enjoy working in the automotive industry while helping customers solve their vehicle needs, we want to hear from you.
Join a company with over 80 years of history and a strong reputation for honest advice, quality workmanship, and exceptional customer service.
Apply today and join the Auto Electric Service team.
As a Service Advisor, you will be the face of Auto Electric Service and the key link between our customers and technicians. You will coordinate the repair process, communicate recommendations clearly, and ensure customers receive a professional and positive experience from start to finish.
The Role
- Greet customers and create a positive first impression
- Listen to customer concerns and perform initial walk-around inspections
- Prepare accurate repair orders, estimates, and service recommendations
- Explain repairs, maintenance needs, costs, and timelines clearly
- Communicate with customers throughout the repair process
- Obtain approval before additional work is completed
- Coordinate closely with technicians to maintain shop flow and productivity
- Monitor work in progress and help minimize comebacks
- Follow up after service to ensure customer satisfaction
- Build strong customer relationships and encourage repeat business
- Maintain accurate customer and vehicle records
- Assist with parts ordering, warranty documentation, and customer transportation when required
- Maintain a clean, organized, and professional workspace
- Follow all shop, safety, environmental, and regulatory procedures
What We're Looking For:
- Outgoing, confident, energetic personality
- Excellent communication and people skills.
- Previous customer-facing experience; automotive experience is preferred
- 1-2 years of automotive service experience preferred
- Strong understanding of automotive maintenance and repair.
- Comfortable discussing pricing and repair recommendations
- Organized and able to multitask in a busy environment
- Professional appearance and positive attitude
- Strong computer skills; Protractor experience is an asset.
- Valid driver's licence with a clean driving record.
- High school diploma or equivalent
- Must be legally eligible to work in Canada
We can teach the technical details to someone who is willing to learn. It is much harder to teach someone how to naturally connect with customers, communicate effectively, and create a great service experience.
Benefits
What We Offer
- Competitive salary with performance-based bonuses
- Comprehensive health and dental coverage
- Life and disability insurance
- Company pension plan
- Employee discounts
- Flexible scheduling for work-life balance
- Paid time off and holiday pay
- Ongoing training and professional development
- Opportunity to grow your career with an established Saskatchewan company
If you're outgoing, ambitious, organized, and great with people, and you enjoy working in the automotive industry while helping customers solve their vehicle needs, we want to hear from you.
Join a company with over 80 years of history and a strong reputation for honest advice, quality workmanship, and exceptional customer service.
Apply today and join the Auto Electric Service team.
More about this job
Responsibilities
Greet customers, assess their vehicle concerns, prepare repair orders and estimates, and clearly explain recommended work, costs, and timelines. Coordinate with technicians, obtain customer approvals, monitor repairs, maintain accurate records, and follow up to support customer satisfaction and repeat business.
Requirements
The employer prefers 1–2 years of automotive service experience and previous customer-facing experience, along with knowledge of automotive maintenance and repair. Candidates should have strong communication and computer skills, be organized and comfortable discussing pricing, hold a valid driver's licence with a clean record, have a high school diploma or equivalent, and be legally eligible to work in Canada.
Skills
- Customer Service
- Communication
- Relationship Building
- Automotive Maintenance And Repair
- Repair Order Preparation
- Estimating
- Service Recommendations
- Customer Follow-Up
- Technician Coordination
- Multitasking
- Organization
- Computer Skills
- Parts Ordering
- Warranty Documentation
- Protractor
- Driving
Benefits
- Health And Dental Coverage
- Life And Disability Insurance
- Company Pension Plan
- Employee Discounts
- Flexible Scheduling
- Paid Time Off
- Holiday Pay
- Ongoing Training And Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Trades
- Sales
- Transportation
Keywords
- Automotive Service
- Customer Service
- Service Advisor
- Automotive Maintenance
- Automotive Repair
- Repair Orders
- Estimates
- Service Recommendations
- Customer Communication
- Customer Relationship Building
- Technician Coordination
- Shop Productivity
- Work-In-Progress Monitoring
- Comeback Prevention
- Parts Ordering
- Warranty Documentation
- Customer Records
- Vehicle Records
- Protractor
- Safety Procedures
- Environmental Procedures
- Regulatory Compliance
- Clean Driving Record