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Added 16 days ago
Senior Manager, Performance Marketing
Rakuten Kobo Inc.
Toronto, ON
$97,020 to $147,020 CAD / year
Full-time
…expertise with strong commercial acumen, translating complex data into actionable marketing decisions that improve customer acquisition efficiency, retention, conversion, and lifetime…
Added 16 days ago
Human Resources Manager (1-year contract)
Publicis Groupe Holdings B.V
Toronto, ON
Temporary
…through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as…
Added 16 days ago
Senior Manager, GTM Data Science
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
We are looking for a dynamic Senior Manager, GTM Data Science to join the GDI leadership team. You will lead a diverse team of data scientists and own the portfolio, execution, adoption,…
Added 4 months ago
Operations Manager
Rentokil Initial
Sackville, New Brunswick
$62,000 to $65,000 CAD / year
Full-time
Rentokil-Terminix is currently seeking an experienced Operations Manager in Halifax, NS to expand the existing team. The Halifax Branch is experiencing exciting growth, and we are seeking a…
Added 2 months ago
General Repair Technician
BGIS
Brampton, Ontario
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 16 days ago
•Business Banking Relationship Manager Trainee
BMO
Winnipeg, MB
Full-time
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
Added 17 days ago
Events Administrator
Pet Valu
Markham, ON
Full-time
Assist with the collection, tracking, and reporting of event metrics, registration data, and program participation.
Added 16 days ago
Senior Manager, Customer Success Strategy & Journey Management
Fiserv
Mississauga, ON
Full-time
…money and information securely and efficiently. The Senior Manager, Customer Success Strategy & Journey Management designs and executes differentiated customer success strategies across the…
Added 4 months ago
Senior Legal Counsel, Mergers & Acquisitions
Bombardier
Dorval, Quebec
Full-time
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 4 months ago
Manager, Revenue Operations
Procurify
Remote, Canada
$86,000 to $108,000 USD / year
Full-time · Remote
…and save money. We’re looking for a talented and team-driven Manager, Revenue Operations to join us on our…
Added 2 months ago
Senior Manager, People Operations & Total Rewards
Safe Software
Remote, Canada
$126,500 to $157,000 CAD / year
Full-time · Remote
Bring a point of view to every comp and data conversation. Pay equity analysis before someone asks for it. A retention read before someone resigns. The craft is in the interpretation, not…
Added 2 months ago
Senior Building Operator - Critical Environment
BGIS
Ottawa, Ontario
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 17 days ago
Digital Customer Success Manager
Petal
Canada
Full-time
We are looking for a Digital / Scaled Customer Success Manager to build and own our one-to-many Customer Success motion for a pooled portfolio of customers.
Added 16 days ago
Sr Manager, CRM & Lifecycle Marketing
Open Farm
Toronto, ON
$75,000 to $115,000 CAD / year
Manage and optimize subscription program performance (signups, retention, churn, cadence/SKU management) in partnership with subscription tools
Added 17 days ago
Senior Manager, CRM
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Join the Customer Retention team as our Senior Manager, CRM. This is an exciting time of rapid growth and geographical expansion for GDI, with new technical capabilities for the team.…
Added 17 days ago
Senior Manager, Performance Marketing
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
$97,020 to $147,020 CAD / year
Full-time
…expertise with strong commercial acumen, translating complex data into actionable marketing decisions that improve customer acquisition efficiency, retention, conversion, and lifetime…
Added 2 months ago
Senior Building Operator - Critical Environment
BGIS
Thunder Bay, Ontario
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 17 days ago
Building Operator - Millwright
BGIS
Toronto, ON
Full-time
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services, including Preventive, Predictive activities on devices…
Added 17 days ago
Senior Manager, Gift Cards & Loyalty
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
$97,020 to $147,020 CAD / year
Full-time
Rakuten Kobo is looking for a Senior Manager, Gift Cards & Loyalty to lead the strategy and growth of two important areas of our business: Gift Cards and VIP/Rewards/Loyalty.
Added 16 days ago
Manager - Housing
enCompass Community Safety Agency Society
Edmonton, AB
$75,345.77 to $103,998.38 CAD / year
Full-time
The Manager of Housing provides leadership and operational oversight for enCompass’ Housing division, which includes three voluntary, short-term supportive housing residences and a Housing…
Added 16 days ago
Events Administrator
Pet Valu
Markham, ON
Full-time
Assist with the collection, tracking, and reporting of event metrics, registration data, and program participation.
Added 5 months ago
Staff Product Engineer, Canada
Ashby
Canada
Internship
We have notable customers like Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100%…
Added 27 days ago
Partner Manager
DoorDash Canada
Vancouver, BC
…marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they…
Added 1 month ago
Sr Analyst, Business Insights
Definity Insurance Company
Toronto, ON
Full-time
Experience with data analysis, SQL, Google Analytics 4, Tag Manager, Looker, Tableau, Google Cloud (Bigquery), Excel, PowerPoint, Python/programming.
Added 17 days ago
Senior Software Developer, Growth
7shifts
Toronto, ON · Saskatoon, SK
…shipping experiments that improve our in-product activation, retention, and monetization. You’ll be at the forefront of our product-led growth strategy, acting as a key driver in how we…

Closed listing

Auto Planet

BDC Service Representative (AutoPlanet Brampton)

Brampton, ON, Canada

Pay: Compensation: $45,000 - $60,000 per year
Job type: Full-time
Education: High school diploma
Experience: 1-2 years of dealership experience is an asset.
Posting language: English
Posted: Sep 9, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Drive for Excellence

Since 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Brampton is looking for a BDC Service Representative to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication).
Schedule service and maintenance retention appointments.
Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
Coordinate internal work; liaison with Service, Parts and Sales Department staff.
Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
Utilize dealership call scripts for all inbound and outbound service calls.
Update information regarding all scheduled and confirmed appointments with the customers.
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Streamline the CRM with information regarding all verbal communication with customers.
Document information in the Appointment Log when an appointment is scheduled.
Study products and services to continually enhance ability to assist customers.
Comply with any customer handling and marketing functions.
Communicate with the Service Manager about any potential customers issues or problems.
Perform all outbound campaigns as periodically assigned by the Service Manager.
Perform service administrative duties as requested by the Service Manager.
Other duties as required by management.

What do you need to succeed?

A High School Diploma or GED is required.
1-2 years of dealership experience is an asset.
Experience with the CDK and Xtime program is considered an asset.
Excellent customer service skills with an enthusiastic and friendly demeanor.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Must have a results oriented mindset to succeed.
Willing to work as a member of a team and interact with others in a professional and courteous manner.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent

Compensation: $45,000 - $60,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

#SP

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More about this job

Responsibilities

The BDC Service Representative is responsible for managing inbound and outbound customer communications to schedule service appointments and respond to inquiries. They will also maintain the CRM system, coordinate with internal departments, and ensure high levels of customer satisfaction.

Requirements

Candidates must have a High School Diploma or GED and possess excellent customer service and communication skills. Previous dealership experience and familiarity with CDK or Xtime software are considered strong assets.

Skills

Customer service
Communication
Appointment scheduling
CRM software
Telephone etiquette
Email correspondence
Attention to detail
Problem solving
Interpersonal skills
Time management
Adaptability
Teamwork
Professionalism
Data entry
Conflict resolution

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

BDC
Service Representative
Automotive
Dealership
CRM
CDK
Xtime
Customer Retention
Inbound Calls
Outbound Calls
Appointment Scheduling
Lead Management
Service Department
Parts Department
Sales Department
Administrative Duties
Performance Auto Group
AutoPlanet
Customer Satisfaction
Data Documentation

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