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AutoCanada Inc.

Conseiller(ère) technique / Service Advisor

Laval, QC, Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Join the Ride!

Position: Service Advisor
Company: BMW MINI Laval
Location: Laval, QC
Classification: Full-Time, Onsite, Immediate Vacancy

BMW MINI Laval is Hiring!

BMW MINI Laval is proud to be part of the AutoCanada dealership network. AutoCanada is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven, and our commitment to our team members, customers, and operational excellence fuels our success.

Our dealership team members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that is right for you. Working here is fast-paced, non-stop, and a little unpredictable, and we love it.

Your Area of Focus

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team. We are seeking a friendly and motivated individual who will play a key role in creating an outstanding service experience for our valued clients.

What Drives Your Day-to-Day?

Estimate the cost and time required for a wide range of repairs
Welcome customers and discuss their service needs
Answer customer inquiries in person and by phone
Prepare repair orders by detailing vehicle concerns and symptoms
Connect customers with the appropriate technicians
Maintain service records by tracking concerns and corrective actions

What Are the Must-Haves?

Minimum of 2 years of dealership experience as a Service Advisor
CDK experience is considered an asset
Strong automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to meet and exceed performance goals
Ability to thrive in a fast-paced environment with multiple priorities
Strong communication and interpersonal skills
Ability to remain calm and professional in challenging situations
Excellent organizational and follow-up skills
Comfortable working with technology and dealership management systems
Valid driver's license with a clean driving record

The Perks

Competitive compensation and benefits package
Employee vehicle purchase and service plans
Employee and Family Assistance Program
Company-wide appreciation events and contests throughout the year
Professional development and career growth opportunities

And those are just the basics. Every day, we strive to create a workplace culture that embraces diversity and inclusion, ensures fairness and equal opportunities, and fosters a sense of belonging for all team members.

Can You Picture Yourself Here Already?

We hope so. It's equally as important that you choose us as we choose you. Take a closer look at what makes BMW MINI Laval one of the best places to build your career.

If you think you're a great fit to join our team, apply now through our website at www.autocan.ca/careers.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to individuals from diverse backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental and physical disabilities. AutoCanada is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodation during the recruitment process, please inform your recruiter.

Follow Us:
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Read the full bilingual original

Viens faire un tour!

Poste : Conseiller(ère) technique (Service Advisor)
Compagnie : BMW MINI Laval
Lieu : Laval, QC
Classification : Temps plein, sur place, poste à pourvoir immédiatement

La forme masculine a été utilisée uniquement pour alléger le texte, et ce, sans préjudice pour la forme féminine.

BMW MINI Laval embauche maintenant!

BMW MINI Laval est fier de faire partie du réseau de concessionnaires AutoCanada. AutoCanada est le plus important groupe de concessionnaires automobiles canadien coté en bourse et détenu par des intérêts canadiens, avec des activités au Canada et aux États-Unis. Nous sommes innovants, guidés par les données, et notre engagement envers nos employés, nos clients et l'excellence opérationnelle est au cœur de notre réussite.

Nos employés sont la clé de notre succès, bâtissant chaque jour des relations durables fondées sur la confiance avec notre clientèle. Grâce à notre réseau national, nous offrons les opportunités et le soutien nécessaires pour bâtir une carrière à votre image. Ici, le rythme est rapide, stimulant et imprévisible... et c'est exactement ce qui nous passionne.

Votre rôle

Nous sommes à la recherche d'un(e) Conseiller(ère) technique expérimenté(e) passionné(e) par le service à la clientèle afin de se joindre à notre équipe en pleine croissance. Vous jouerez un rôle clé dans l'expérience client en assurant un service professionnel et personnalisé aux clients qui choisissent BMW MINI Laval pour l'entretien de leur véhicule.

Responsabilités principales

Accueillir les clients et discuter de leurs besoins en matière d'entretien et de réparation
Évaluer les coûts et les délais requis pour une vaste gamme de réparations
Répondre aux demandes des clients en personne et par téléphone
Préparer les estimations de réparation en tenant compte des pièces, fournitures et de la main-d'œuvre
Rédiger les bons de travail en détaillant les problèmes ou symptômes du véhicule
Assurer la liaison entre les clients et les techniciens
Effectuer des essais routiers lorsque requis afin de confirmer les réparations
Maintenir des dossiers précis concernant les problèmes signalés et les interventions effectuées

Qualifications

Minimum de 2 ans d'expérience en concession automobile à titre de conseiller technique
Expérience avec le système CDK, un atout
Excellentes connaissances du domaine automobile
Capacité démontrée à offrir une expérience client exceptionnelle
Aptitude à atteindre et dépasser des objectifs de performance
Capacité à exceller dans un environnement rapide comportant plusieurs priorités
Excellentes compétences en communication et en relations interpersonnelles
Capacité à demeurer calme et professionnel dans les situations difficiles
Sens de l'organisation et rigueur dans les suivis
Intérêt et aisance avec la technologie
Permis de conduire valide avec un bon dossier de conduite

Les avantages

Rémunération et programme d'avantages sociaux concurrentiels
Rabais employés sur l'achat et l'entretien de véhicules
Programme d'aide aux employés et à leur famille
Activités de reconnaissance et concours à l'échelle de l'entreprise tout au long de l'année
Développement professionnel et possibilités d'avancement

Et ce n'est qu'un début. Chaque jour, nous travaillons à bâtir une culture inclusive qui valorise la diversité, l'équité et le sentiment d'appartenance de tous les membres de notre équipe.

Pouvez-vous vous imaginer ici dès maintenant?

Nous l'espérons. Il est tout aussi important pour vous de nous choisir que pour nous de vous choisir. Découvrez pourquoi BMW MINI Laval est un endroit exceptionnel où faire carrière.

Si vous croyez être le bon partenaire de route, posez votre candidature dès maintenant sur notre site Web : www.autocan.ca/careers

Nous remercions tous les candidats de leur intérêt. Toutefois, seules les personnes retenues pour une entrevue seront contactées.

Notre engagement s'étend aux personnes d'origines et d'identités diverses. Nous ne pratiquons aucune discrimination fondée sur l'identité de genre, la race, l'origine nationale, l'ethnie, la religion, l'âge, l'orientation sexuelle, l'état matrimonial ou familial, ou les handicaps mentaux ou physiques. AutoCanada s'engage à offrir des mesures d'adaptation raisonnables aux personnes en situation de handicap. Si vous avez besoin d'une mesure d'adaptation pendant le processus de recrutement, veuillez en informer votre recruteur.

Suivez-nous :
Instagram | Facebook | LinkedIn

Join the Ride!

Position: Service Advisor
Company: BMW MINI Laval
Location: Laval, QC
Classification: Full-Time, Onsite, Immediate Vacancy

BMW MINI Laval is Hiring!

Your Area of Focus

What Drives Your Day-to-Day?

Estimate the cost and time required for a wide range of repairs
Welcome customers and discuss their service needs
Answer customer inquiries in person and by phone
Develop repair estimates by considering parts, supplies, and labour costs
Prepare repair orders by detailing vehicle concerns and symptoms
Connect customers with the appropriate technicians
Test-drive vehicles when necessary to verify repairs
Maintain service records by tracking concerns and corrective actions

What Are the Must-Haves?

Minimum of 2 years of dealership experience as a Service Advisor
CDK experience is considered an asset
Strong automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to meet and exceed performance goals
Ability to thrive in a fast-paced environment with multiple priorities
Strong communication and interpersonal skills
Ability to remain calm and professional in challenging situations
Excellent organizational and follow-up skills
Comfortable working with technology and dealership management systems
Valid driver's license with a clean driving record

The Perks

Competitive compensation and benefits package
Employee vehicle purchase and service plans
Employee and Family Assistance Program
Company-wide appreciation events and contests throughout the year
Professional development and career growth opportunities

Can You Picture Yourself Here Already?

We hope so. It's equally as important that you choose us as we choose you. Take a closer look at what makes BMW MINI Laval one of the best places to build your career.

If you think you're a great fit to join our team, apply now through our website at www.autocan.ca/careers.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Follow Us:
Instagram | Facebook | LinkedIn

Apply About employer

More about this job

Responsibilities

The Service Advisor will welcome customers, discuss their vehicle service needs, and prepare accurate repair estimates and work orders. They act as the primary liaison between clients and technicians to ensure a professional and efficient service experience.

Requirements

Candidates must have a minimum of 2 years of experience as a Service Advisor in an automotive dealership and possess strong automotive knowledge. Excellent communication skills, proficiency with technology, and a valid driver's license with a clean record are required.

Skills

Customer service
Automotive knowledge
Repair estimation
Service advising
CDK software
Communication
Interpersonal skills
Organizational skills
Problem solving
Technical aptitude
Time management
Conflict resolution
Vehicle maintenance
Record keeping

Benefits

Competitive compensation
Benefits package
Employee vehicle purchase plan
Employee vehicle service plan
Employee and Family Assistance Program
Appreciation events
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Dealership
BMW
MINI
AutoCanada
CDK
Repair Orders
Customer Experience
Vehicle Maintenance
Estimates
Technical Support
Client Relations
Automotive Industry
Service Records
Test Driving
Performance Goals

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