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Added 7 mins ago
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Full-time
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AutoCanada Inc.

Internet/Business Development Coordinator - Rose City Ford

Windsor, ON, Canada

Pay: $50,000 to $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Aug 10, 2026

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Original job description

Join the ride!

Position: Internet/Business Development Coordinator

Dealership: Rose City Ford

Location: Windsor, ON

Classification: Full-Time, Immediate Hire

Rose City Ford is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

Your area of focus.

The BDC will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
Assist the service team by setting appointments for service.
Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What are the must-haves…

Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
Experience with CRM software or similar tools to manage customer information and interactions.
Ability to resolve customer concerns or inquiries in a timely and professional manner.
Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks:

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. At AutoCanada, we want every candidate to have an equal opportunity to showcase their skills. We welcome applications from individuals of all backgrounds, identities, and abilities. If you require accessibility accommodations at any point during your application process, please let our team know so we can support you.

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More about this job

Responsibilities

The BDC coordinator manages inbound and outbound customer inquiries via phone, email, and chat to schedule service appointments and facilitate dealership communication. They also maintain CRM records, track performance metrics, and focus on improving customer retention through professional engagement.

Requirements

Candidates must have previous experience in customer service, sales, or a call center environment, preferably within the automotive industry. Strong communication skills, proficiency with CRM software, and the ability to manage multiple tasks in a fast-paced setting are required.

Skills

Customer Service
Sales
Call Center Operations
Appointment Scheduling
CRM Software
Communication Skills
Problem Solving
Data Entry
Lead Conversion
Objection Handling
Multi-tasking
Time Management
Interpersonal Skills
Technical Proficiency
Reporting

Benefits

Competitive Compensation
Benefits Package
Employee Vehicle Purchase Plan
Employee Service Plans
Employee and Family Assistance Programs
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Automotive Industry
CRM
Lead Conversion
Appointment Setting
Inbound Calls
Outbound Calls
Live Chat
Customer Retention
Performance Metrics
Service Department
Sales Support
Data Tracking
Dealership Operations
Communication
Problem Solving
Multi-tasking
Professionalism
Reporting
Customer Satisfaction

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