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Added 1 min ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
Diploma in Business Administration, Education/Learning & Development, Information Technology, or a related field.
Added 15 mins ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Customer Data Analyst will support the continued modernization of Marketing’s data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from…
Added 29 mins ago
PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Diplôme d’études postsecondaires en informatique, systèmes d’information, génie, analyse
Added 29 mins ago
PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Diplôme d’études postsecondaires en informatique, systèmes d’information, génie, analyse
Added 29 mins ago
T
Sr. Business Systems Analyst - Core Platform
TD
Toronto, ON
- Full-time
…Core Platform's Investment Management(IM) Business Systems Analyst team is the place for…
Added 31 mins ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
…a valued contributor, not just an employee. For additional information about the firm or this position, please visit our website at…
Added 41 mins ago
CI
Analyst, Business Systems
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements,…
Added 41 mins ago
CI
Senior Financial Analyst- Hybrid
Compugen Inc
Richmond Hill, ON
- Full-time
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach…
Added 43 mins ago
LC
Senior Analyst, Financial Systems
Loblaw Companies Limited
Brampton, ON
- Full-time
Bachelor's Degree or Post-Secondary education in Accounting, Finance, Business, Information Technology, or a related discipline.
Added 43 mins ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $65,172 to $86,898 CAD / year
- Full-time
The Customer Data Analyst will support the continued modernization of Marketing's data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from…
Added 1 hour ago
T
Product Control Analyst
TD
Toronto, ON
- Full-time
The Wholesale Banking Finance Group is responsible for developing and delivering financial strategy, information, and management support within TD Securities (TDS). A key function within…
Added 1 hour ago
T
Sr. IT Ops Analyst (Azure Public Cloud Operations)
TD
Toronto, ON
- Full-time
Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
Added 1 hour ago
CO
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Contract
The City of Markham is seeking a Senior Financial Analyst/ERP Support Analyst within the Financial Planning Division of the Finance Department. Reporting to the Senior Manager, this dual…
Added 1 hour ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 1 hour ago
SC
Senior Business Analyst
Strathcona County
Sherwood Park, AB
- Full-time
The Senior Business Analyst (Business Analyst II) plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead…
Added 1 hour ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
Operational Support – Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests. Ensure all mandatory…
Added 1 hour ago
Analyst, Business Systems
Canada Infrastructure Bank
Toronto, ON
The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements,…
Added 1 hour ago
M
Associate Compensation/Benefits Analyst
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 1 hour ago
TM
Manager - Business Technology/Directeur, Système de gestion
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 1 hour ago
J
Senior Data Analyst
Jane
Remote, Canada
- Full-time
- Remote
5+ years experience as a Data Analyst or BI Analyst in a high-growth or complex product environment.
Added 1 hour ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 1 hour ago
E
Associate, Research & Delivery (English)
Exiger
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
…the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on…
Added 1 hour ago
S
AML Analyst
Synechron
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Synechron is a leading global digital transformation consulting firm focused on financial services and technology organizations. Our specialties include end-to-end Artificial Intelligence,…
Added 1 hour ago
GT
Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $44 CAD / hour
- Contract
…partners by managing the data capture requirements for legal information for capital markets trading products; the candidate will also be responsible for managing and investigating trade…
Added 1 hour ago
OD
Financial Analyst - 1.0 Regular
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Full-time
Reporting to the Team Manager, the Financial Analyst supports the Finance Department and the District’s Indigenous Education Programs with the day-to-day financial operations, financial…

AutoCanada Inc.

IT Service Desk Analyst

Edmonton, AB, Canada

Up to $55,000 CAD / year · Full-time

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Job details

Pay: Up to $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Join the Ride!

Position: IT Service Desk Analyst
Location: Winnipeg, MB (Remote)
Classification: Full Time, Immediate Hire

Salary: $55,000 per year + 10% annual bonus

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

What drives your day-to-day?

Be first point of contact for AutoCananda staff experiencing difficulties with or enquiring about information technology. Presenting a professional, diplomatic and pleasant image.
Log all incidents and create tickets with complete and pertinent documentation.
Answer phones, dispatch queue and emails.
Triage, first level support, password resets, basic troubleshooting and user instructions.
Complete employee onboarding and offboarding tasks quickly and accurately.
Provide resolution to most first level calls, dispatching and prioritizing tickets accordingly.
Alert management when necessary for high visibility and critical issues.
Document resolutions and update knowledge base.
Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service.
Assist with PC Builds, shipping and receiving as needed.
Some on site work required as needed

What are the must-haves…

Enjoy being part of a team that makes a difference.
Excellent interpersonal and customer service skills.
Ability to manage time effectively and to be motivated and reliable.
Analytical thinking and judgment.
Attention to detail.
Basic computer skills including familiarity with Windows & MS Office products.
Excellent oral communications is a must.
ServiceNow Software experience a plus.
Knowledge of ITIL service delivery framework an asset.
Having a personal vehicle is preferred

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The IT Service Desk Analyst acts as the first point of contact for staff, managing incident tickets and providing first-level technical support. Responsibilities include troubleshooting, user onboarding, and documenting resolutions within the knowledge base.

Requirements

Candidates should possess excellent interpersonal skills, basic computer proficiency in Windows and MS Office, and the ability to manage time effectively. Familiarity with ServiceNow and ITIL frameworks is considered an asset for this role.

Skills

Customer service
Troubleshooting
Technical support
Incident management
Ticketing systems
Windows
MS Office
ServiceNow
ITIL
Communication
Time management
Analytical thinking
Attention to detail
Onboarding
Offboarding

Benefits

Competitive Compensation
Benefits Package
Employee Vehicle Purchase Plan
Employee Service Plan
Employee and Family Assistance Programs
Company-wide appreciation events
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Technical Support
Windows
MS Office
ServiceNow
ITIL
Troubleshooting
Onboarding
Offboarding
Incident Management
Customer Service
PC Builds
Hardware
Remote Work
Automotive Industry

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