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Internal: Adult Counsellor AC100626
nosp
Manitouwadge, ON
- Full-time
Added 1 min ago
CF
Fire service account manager
Classic Fire + Life Safety
Winnipeg, MB
- Full-time
Proficient in Microsoft office suites, experience in working with different ERP, customer service systems
Added 1 min ago
T
Manager, Revenue and Receivables
Telesat
Ottawa, ON
- Full-time
Assist in the development, implementation and maintenance of appropriate financial reporting systems for our LEO and GEO businesses and ensure appropriate controls are in place to support…
Added 1 min ago
MF
Shipping Supervisor (Afternoons)
Mucci Farms Inc
Kingsville, ON
- $20 to $23 CAD / hour
- Full-time
Experience with Famous, RedLine, a Transportation Management System, Warehouse Management System, or other inventory and shipping systems.
Added 1 min ago
RS
Diesel Mechanic Technician Trainee
Ryder Supply Chain Solutions
London, ON
- Full-time
Added 16 mins ago
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E-Billing Team Lead
DWF (Canada)
Toronto, ON
- Full-time
Strong knowledge of eBilling systems and platforms (e.g., Legal Tracker, Passport, TyMetrix, CounselLink)
Added 16 mins ago
PT
Product Engineer
Purelend Technologies Inc.
Calgary, AB
- Full-time
We're hiring a senior Product Engineer to sit on that boundary. You're an engineer at the bone. You think in systems, you write production code, and you have the technical credibility to…
Added 16 mins ago
DD
restaurant manager
Donair Dude
Vancouver, BC
- Full-time
Added 16 mins ago
ES
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
- Full-time
Applied knowledge and understanding of HVAC systems an asset.
Added 16 mins ago
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systems integration engineer - software
iSteer
Toronto, ON
- Full-time
Coordinate the development, installation, integration and operation of computer-based systems
Added 16 mins ago
GA
Assistant General Manager, AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint
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Guidewire (Policy Center) Developer
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Guidewire (PolicyCenter) Developer based in Canada.
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Senior Applied AI Engineer
Network Solutions
Canada
- Full-time
…reliable, secure, observable, and cost efficient production systems. This is an applied engineering role focused on shipping real AI…
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Senior Solution Consultant
Jobgether
Canada
- Full-time
Design and implement integrations using applications and APIs, including Studio flows, data dips, automations, custom applications, and third-party CRM systems.
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Intégrateur.trice en Contraintes de Cabine / Cabin Stress Integrator
Airbus Aircraft
Montreal, QC
- Full-time
Added 16 mins ago
RD
Client Experience Associate
RBC Dominion Securities
Collingwood, ON
- Full-time
Knowledge of RBC Dominion Securities’ systems and procedures
Added 16 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 16 mins ago
MI
Microsoft Power Apps Developer 10+ years of experience
Maarut Inc
Toronto, ON
- Contract
At least 10 years of experience in design, development, implementation and maintenance of large complex Oracle Siebel, IBM Curam, Dynamics or other COTS CRM systems.
Added 16 mins ago
RH
Controller
Robert Half
Markham, ON
- Full-time
Opportunity to lead process improvements and systems modernization initiatives.
Added 16 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Added 16 mins ago
S
Assistant Store Manager (Sherway Gardens)
Swatch
Toronto, ON · Etobicoke, ON
- Full-time
Added 16 mins ago
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Assistant Store Manager (Toronto Eaton Centre)
Swatch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 16 mins ago
UT
Corporate Services Assistant
Upper Thames River Conservation Authority
London, ON
- Full-time
Experience and skill in using various software applications including MS365 (including Excel, Teams, and SharePoint) or the ability to quickly learn comparable systems.
Added 16 mins ago
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Co-op Student (winter 2027)
AtkinsRéalis
Ottawa, ON
- Full-time
…technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 16 mins ago
AA
Responsable de la compétitivité achats A220 / Competitiveness & Business Improvement Manager Equipment & Systems
Airbus Aircraft
Montreal, QC
- Full-time
…Finance en étroite coopération avec la commodité Equipment & Systems et avec le responsable de la compétitivité A220 Équipements & Systèmes et…

AutoCanada Inc.

IT Service Desk Analyst

Edmonton, AB, Canada

Up to $55,000 CAD / year · Full-time

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Job details

Pay: Up to $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Join the Ride!

Position: IT Service Desk Analyst
Location: Winnipeg, MB (Remote)
Classification: Full Time, Immediate Hire

Salary: $55,000 per year + 10% annual bonus

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

What drives your day-to-day?

Be first point of contact for AutoCananda staff experiencing difficulties with or enquiring about information technology. Presenting a professional, diplomatic and pleasant image.
Log all incidents and create tickets with complete and pertinent documentation.
Answer phones, dispatch queue and emails.
Triage, first level support, password resets, basic troubleshooting and user instructions.
Complete employee onboarding and offboarding tasks quickly and accurately.
Provide resolution to most first level calls, dispatching and prioritizing tickets accordingly.
Alert management when necessary for high visibility and critical issues.
Document resolutions and update knowledge base.
Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service.
Assist with PC Builds, shipping and receiving as needed.
Some on site work required as needed

What are the must-haves…

Enjoy being part of a team that makes a difference.
Excellent interpersonal and customer service skills.
Ability to manage time effectively and to be motivated and reliable.
Analytical thinking and judgment.
Attention to detail.
Basic computer skills including familiarity with Windows & MS Office products.
Excellent oral communications is a must.
ServiceNow Software experience a plus.
Knowledge of ITIL service delivery framework an asset.
Having a personal vehicle is preferred

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The IT Service Desk Analyst acts as the first point of contact for staff, managing incident tickets and providing first-level technical support. Responsibilities include troubleshooting, user onboarding, and documenting resolutions within the knowledge base.

Requirements

Candidates should possess excellent interpersonal skills, basic computer proficiency in Windows and MS Office, and the ability to manage time effectively. Familiarity with ServiceNow and ITIL frameworks is considered an asset for this role.

Skills

Customer service
Troubleshooting
Technical support
Incident management
Ticketing systems
Windows
MS Office
ServiceNow
ITIL
Communication
Time management
Analytical thinking
Attention to detail
Onboarding
Offboarding

Benefits

Competitive Compensation
Benefits Package
Employee Vehicle Purchase Plan
Employee Service Plan
Employee and Family Assistance Programs
Company-wide appreciation events
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Technical Support
Windows
MS Office
ServiceNow
ITIL
Troubleshooting
Onboarding
Offboarding
Incident Management
Customer Service
PC Builds
Hardware
Remote Work
Automotive Industry

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