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Added 26 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 26 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 26 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 26 mins ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 26 mins ago
SM
RQ11714 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will…
Added 26 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 26 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 26 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 26 mins ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 26 mins ago
SM
RQ11714 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will…
Added 26 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
CC
Economic analyst
Canadian Consulting Engineers
Lac La Biche, AB
- From $50 CAD / hour
- Full-time
- On-site
Supervise professional and support staff and students
Added 2 hours ago
G
Product Analyst
GamblingCareers.com
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 2 hours ago
AD
Administrative analyst
Anvy Digital
Calgary, AB
- $34 to $36 CAD / hour
- Full-time
- On-site
Added 2 hours ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 2 hours ago
SG
Associate Director – Non-Bank Financial Institutions, New York City, Denver or Toronto
S&P Global
Toronto, ON
- Full-time
Help improve analytical processes, tools, and workflows and support the testing and adoption of new capabilities.
Added 4 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 4 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 5 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 5 hours ago
S
Research Analyst (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18941 (2026-18941)
Sunnybrook
Toronto, ON
- Full-time
…energetic and experienced individual for a full-time Research Analyst position under the supervision of Dr. Jennifer Rabin. The successful candidate will join a diverse, multidisciplinary…
Added 5 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
Our Nuclear Analyst Interns will play a key technical role in the performance of various projects within the Calian Nuclear team. These Analysts Interns will support technical projects in…
Added 5 hours ago
OG
Northern Development Analyst
Ontario Government | Gouvernement de l’Ontario
ON · Ontario, Canada
- Full-time
…development of Northern Ontario. As a Northern Development Analyst in the Coordination and Analysis Unit, you will lead complex research and analysis, manage strategic projects and funding…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
CO
IS Business Analyst
City of Vernon, BC
BC · British Columbia, Canada
- Full-time
Participate in project planning, implementation, and change management activities to support successful adoption of new technologies, processes, and ways of working.
Added 7 hours ago
A
Analyste Principal d'Affaires
Astek
Montreal, QC
- Full-time

AutoCanada Inc.

IT Service Desk Analyst

Edmonton, AB, Canada

Up to $55,000 CAD / year · Full-time

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Job details

Pay: Up to $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Join the Ride!

Position: IT Service Desk Analyst
Location: Winnipeg, MB (Remote)
Classification: Full Time, Immediate Hire

Salary: $55,000 per year + 10% annual bonus

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

What drives your day-to-day?

Be first point of contact for AutoCananda staff experiencing difficulties with or enquiring about information technology. Presenting a professional, diplomatic and pleasant image.
Log all incidents and create tickets with complete and pertinent documentation.
Answer phones, dispatch queue and emails.
Triage, first level support, password resets, basic troubleshooting and user instructions.
Complete employee onboarding and offboarding tasks quickly and accurately.
Provide resolution to most first level calls, dispatching and prioritizing tickets accordingly.
Alert management when necessary for high visibility and critical issues.
Document resolutions and update knowledge base.
Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service.
Assist with PC Builds, shipping and receiving as needed.
Some on site work required as needed

What are the must-haves…

Enjoy being part of a team that makes a difference.
Excellent interpersonal and customer service skills.
Ability to manage time effectively and to be motivated and reliable.
Analytical thinking and judgment.
Attention to detail.
Basic computer skills including familiarity with Windows & MS Office products.
Excellent oral communications is a must.
ServiceNow Software experience a plus.
Knowledge of ITIL service delivery framework an asset.
Having a personal vehicle is preferred

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The IT Service Desk Analyst acts as the first point of contact for staff, managing incident tickets and providing first-level technical support. Responsibilities include troubleshooting, user onboarding, documenting resolutions, and assisting with hardware tasks like PC builds.

Requirements

Candidates should possess excellent interpersonal and customer service skills, along with basic proficiency in Windows and MS Office. Familiarity with ServiceNow and the ITIL framework is considered an asset, and a personal vehicle is preferred.

Skills

Customer Service
Interpersonal Skills
Troubleshooting
Technical Support
ServiceNow
ITIL
Windows
MS Office
Communication
Analytical Thinking
Attention to Detail
Time Management
Onboarding
Offboarding
Documentation

Benefits

Competitive Compensation
Annual Bonus
Employee Vehicle Purchase Plan
Employee Service Plan
Employee and Family Assistance Programs
Company-wide appreciation events

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Technical Support
ServiceNow
ITIL
Windows
MS Office
Troubleshooting
Onboarding
Offboarding
Hardware
PC Builds
Customer Service
Incident Management
Ticketing System
Automotive Industry

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