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Closed listing

AutoCanada Inc.

Service Administration

Maple Ridge, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Aug 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join the ride!

Position: Service Administrator

Dealership: Mark Wilson's Better Used Cars

Location: Guelph, ON

Classification: Full Time, Immediate Hire

Mark Wilson's Better Used Cars is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

Your area of focus.

The Service Administrator will play a key role in driving sales and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What are the must-haves…

Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
Experience with CRM software or similar tools to manage customer information and interactions.
Ability to resolve customer concerns or inquiries in a timely and professional manner.
Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks:

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Paid holiday and flex time for full time AutoCanada employees
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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About employer

More about this job

Responsibilities

The Service Administrator manages inbound and outbound customer inquiries, schedules appointments, and facilitates communication between customers and dealership departments. They also utilize CRM software to track interactions, qualify leads, and ensure high levels of customer satisfaction.

Requirements

Candidates must have previous experience in customer service, sales, or a call center environment, preferably within the automotive industry. Strong verbal and written communication skills, proficiency with CRM tools, and the ability to manage multiple tasks in a fast-paced setting are required.

Skills

Customer service
Sales
Call center operations
CRM software
Appointment scheduling
Lead qualification
Communication skills
Problem solving
Multi-tasking
Data entry
Customer retention
Conflict resolution
Interpersonal skills
Tech savvy

Benefits

Competitive compensation
Benefits package
Employee vehicle purchase plan
Employee service plans
Employee and family assistance programs
Paid holiday
Flex time
Appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Service Administrator
Automotive
Dealership
CRM
Lead Generation
Appointment Setting
Customer Satisfaction
Inbound Calls
Outbound Calls
Live Chat
Sales Support
Customer Retention
Performance Metrics
Data-driven
Operational Excellence

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