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Added 2 mins ago
Key Holder - MAC - Part Time - Markville - Markham, ON
Estée Lauder Companies
Markham, ON
Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations…
Added 2 mins ago
shift supervisor - Store# 82431, INNISFAIL
Starbucks Coffee Company
Innisfail, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 mins ago
shift supervisor - Store# 71639, ROYAL BANK PLAZA PATH
Starbucks Coffee Company
Toronto, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 32 mins ago
Lot Attendant
Steele Auto Group
Halifax, NS
Full-time
Support morning service drop-offs, vehicle pick-ups, deliveries, and valet operations.
Added 32 mins ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Westbrook, Calgary, AB
Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 32 mins ago
Team Lead (Full time) - Georgian Mall
Reitmans (Canada) Ltée/Ltd
Barrie, ON
Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 47 mins ago
Senior Property Accountant
CBRE
Toronto, ON
Full-time
…accounting standards, and proactive financial support for property operations. The position requires strong analytical skills, attention to detail, and the ability to independently manage…
Added 1 hour ago
shift supervisor - Store# 04457, Banff Avenue
Starbucks Coffee Company
Banff, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
Full-time
Moncler stands at the forefront of luxury retail in the United States, Canada, Brazil and Mexico, with a distinguished reputation for excellence, innovation, and customer-centric service.…
Added 1 hour ago
Keyholder
SNDL Inc.
Grande Prairie, AB · Vancouver, BC · Value Buds Railtown
Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
Assistant Store Manager Winners Homesense Cambie & 7th Ave
The TJX Companies, Inc.
Vancouver, BC
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 1 hour ago
Software Development Engineer II, Omnichannel Metrics (OCM) - Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
…of ad impressions to real-world purchases across the entire retail landscape, processing massive-scale panel data to give advertisers measurement insights no competitor can match. OCM is…
Added 1 hour ago
General Manager
Chipotle
Canada
Full-time
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 1 hour ago
Business Development Manager, Ontario - Cleaning Industry
United Services Group
Brampton, ON · Milton, ON · Mississauga, ON · Toronto, ON
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 2 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
Working under the Director, Integrated Commercial Marketing & Fan Engagement, you will help lead integrated commercial marketing across MLSE’s Football Vertical and West Campus. From annual…
Added 2 hours ago
Manager, Commercial Marketing, Real Sports Apparel
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
We are seeking a strategic, creative, and commercially minded Manager, Retail Marketing – Real Sports Apparel (RSA) to lead the marketing strategy and growth plan for MLSE’s retail business.
Added 2 hours ago
Director, Non-retail and International FIU
RBC
Halifax, NS · Toronto, ON
Full-time
The Director, Non-Retail and International FIU is responsible for leading and overseeing the team dedicated to investigating Anti-Money Laundering (AML) activities related to RBC’s…
Added 2 hours ago
Host
Red Robin Canada Team Members
Prince George, BC
Experience in restaurants, retail, customer service, hospitality, or another guest-facing role is welcome, but we’re happy to train the right person.
Added 2 hours ago
Part Time Merchandise Manager
Michaels Stores
Prince George, BC
Part-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 2 hours ago
Trad Assistant Manager
Cineplex
Winnipeg, MB · CPX McGillivray and VIP
Part-time
Cineplex offers excellent opportunities for growth, this position can often lead to a more senior theatre management role (i.e.: Full-Time Theatre Manager, Sr. Theatre Manager or General…
Added 2 hours ago
Personal Banker
BMO
Kamloops, BC
Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 2 hours ago
Retail Shift Leader
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
Full-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 2 hours ago
Product Operations Leader - Contract
Indigo Books & Music
Toronto, ON
$18.65 to $23.25 CAD / hour
Full-time
The Product Operations Leader is the execution lead of product operations processes and results. This position role models and coaches to create a high-performance, customer-focused…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 2 hours ago
Sales and Leasing Consultant - Mann-Northway Auto Source
AutoCanada Inc.
Prince Albert, SK
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred

AutoCanada Inc.

Service Administration

Maple Ridge, BC, Canada

Job type: Full-time
Posting language: English
Posted: Aug 26, 2026

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Original job description

Join the ride!

Position: Service Administrator

Dealership: Mark Wilson's Better Used Cars

Location: Guelph, ON

Classification: Full Time, Immediate Hire

Mark Wilson's Better Used Cars is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

Your area of focus.

The Service Administrator will play a key role in driving sales and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What are the must-haves…

Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
Experience with CRM software or similar tools to manage customer information and interactions.
Ability to resolve customer concerns or inquiries in a timely and professional manner.
Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks:

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Paid holiday and flex time for full time AutoCanada employees
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Service Administrator manages inbound and outbound customer inquiries, schedules appointments, and facilitates communication between customers and dealership departments. They also utilize CRM software to track interactions, qualify leads, and ensure high levels of customer satisfaction.

Requirements

Candidates must have previous experience in customer service, sales, or a call center environment, preferably within the automotive industry. Strong verbal and written communication skills, proficiency with CRM tools, and the ability to manage multiple tasks in a fast-paced setting are required.

Skills

Customer service
Sales
Call center operations
CRM software
Appointment scheduling
Lead qualification
Communication skills
Problem solving
Multi-tasking
Data entry
Customer retention
Conflict resolution
Interpersonal skills
Tech savvy

Benefits

Competitive compensation
Benefits package
Employee vehicle purchase plan
Employee service plans
Employee and family assistance programs
Paid holiday
Flex time
Appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Service Administrator
Automotive
Dealership
CRM
Lead Generation
Appointment Setting
Customer Satisfaction
Inbound Calls
Outbound Calls
Live Chat
Sales Support
Customer Retention
Performance Metrics
Data-driven
Operational Excellence

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