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Added 13 mins ago
Engineering Manager, Software
General Dynamics Missions System International
Dartmouth, NS · Ottawa, Ontario
$122,000 to $155,000 CAD / year
Full-time
Our Canadian Air team is seeking a Software Engineering Manager to lead a group of talented developers. The successful candidate will oversee the day-to-day operations of the Software team…
Added 27 mins ago
Recreation Therapist II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Full-time
As a Team Lead, you will provide clinical leadership and support evidence-based, patient-and family-centred therapeutic recreation services within your assigned program area. You will…
Added 43 mins ago
Solutions Delivery Manager
Trackunit
London, ON
Full-time
Build, lead, and coach the AME Solution Delivery team. Support hiring, development, and performance, and match customer engagements with the team’s skills and capacity.
Added 57 mins ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
Industry-leading technology is only part of the story. What sets Kepler apart is our team: bold thinkers, skilled builders, and passionate problem-solvers who thrive on pushing the…
Added 58 mins ago
Project Engineering Manager
AtkinsRéalis
Montreal, QC
Full-time
…Services Canada. The Project Engineering Manager will play a lead role in the delivery of Engineering Services on large and complex projects (generally Class 3 & 4 projects) while also…
Added 58 mins ago
Senior Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Evaluate computer vendor products and prepare procedures/guides for implementing such products into computer software design, development and V&V processes.
Added 1 hour ago
Senior Process Engineer LNG
Airswift
Calgary, AB
Contract
…Senior or Intermediate LNG Process Engineer to join our dynamic team at Solaris. As an integral member of the team, you will play a critical role in ensuring safe and efficient engineering…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Hamilton, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 1 hour ago
School Age Leader
YBC
Chilliwack, BC
Up to $23.14 CAD / hour
Part-time
Training and Professional Development Opportunities
Added 1 hour ago
Mobile Maintenance Supervisor
Foran Mining Corporation
SK
Up to $134,400 CAD / year
Full-time
Lead and manage a team of heavy-duty, BEV, and mechanical technicians, providing guidance, training and performance evaluations.
Added 1 hour ago
Senior Governance & Control Analyst
TD
Toronto, ON
Full-time
Reporting to the Senior Manager, the Analyst will be part of the G&C Risk Control Self Assessment Transformation team. The role's mandate is to execute the internal control testing plan,…
Added 1 hour ago
Senior Java Developer (Kafka/API)
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
Full-time
The Canadian IT – Platform and Engineering team is looking for a Senior Software Developer with at least 5 years of Java application analysis and development experience. The successful…
Added 1 hour ago
Lead AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
Corporate IT is seeking an experienced Lead AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 1 hour ago
General Duty Nurse (N2) - Interventional Radiology - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Demonstrating interest and participation in professional development activities.
Added 2 hours ago
Junior Hardware Engineering Developer
General Dynamics Missions System International
Ottawa, ON
Full-time
This multi-disciplinary team develops electronics systems for armored tactical vehicles. These systems include in-vehicle video management, smart displays, fire control, ballistics…
Added 2 hours ago
Engineering Manager, Software
General Dynamics Missions System International
Ottawa, ON
$122,000 to $155,000 CAD / year
Full-time
In this role, you'll lead a talented group of software engineers, providing the day-to-day leadership and support they need to deliver mission-critical software. You'll partner closely with…
Added 2 hours ago
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
Full-time
We are currently looking for a Life Cycle Material Engineering Specialist, to join our Ottawa team.
Added 2 hours ago
Oracle Consultant Intern/ Consultant stagiaire Oracle
IBM
Calgary, AB
$57,886.4 to $89,294.4 CAD / year
Full-time
We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and…
Added 2 hours ago
Vice President Operations
Terracap Management Inc.
Toronto, ON · North York, ON
Full-time
DIRECT REPORTS: Operations Team - Property Administrators, Facility Managers and Property Managers
Added 2 hours ago
Material Handler
Husky Technologies
Bolton, ON
Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 2 hours ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
Designer, Development (Tooling)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
Test Engineering Technologist
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…

Closed listing

AutoCanada Inc.

Service Administration

Maple Ridge, BC, Canada

Job type: Full-time
Posting language: English
Posted: Aug 26, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Join the ride!

Position: Service Administrator

Dealership: Mark Wilson's Better Used Cars

Location: Guelph, ON

Classification: Full Time, Immediate Hire

Mark Wilson's Better Used Cars is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

Your area of focus.

The Service Administrator will play a key role in driving sales and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What are the must-haves…

Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
Experience with CRM software or similar tools to manage customer information and interactions.
Ability to resolve customer concerns or inquiries in a timely and professional manner.
Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks:

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Paid holiday and flex time for full time AutoCanada employees
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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About employer

More about this job

Responsibilities

The Service Administrator manages inbound and outbound customer inquiries, schedules appointments, and facilitates communication between customers and dealership departments. They also utilize CRM software to track interactions, qualify leads, and ensure high levels of customer satisfaction.

Requirements

Candidates must have previous experience in customer service, sales, or a call center environment, preferably within the automotive industry. Strong verbal and written communication skills, proficiency with CRM tools, and the ability to manage multiple tasks in a fast-paced setting are required.

Skills

Customer service
Sales
Call center operations
CRM software
Appointment scheduling
Lead qualification
Communication skills
Problem solving
Multi-tasking
Data entry
Customer retention
Conflict resolution
Interpersonal skills
Tech savvy

Benefits

Competitive compensation
Benefits package
Employee vehicle purchase plan
Employee service plans
Employee and family assistance programs
Paid holiday
Flex time
Appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Service Administrator
Automotive
Dealership
CRM
Lead Generation
Appointment Setting
Customer Satisfaction
Inbound Calls
Outbound Calls
Live Chat
Sales Support
Customer Retention
Performance Metrics
Data-driven
Operational Excellence

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