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AutoCanada Inc.

Service Manager

Winnipeg, MB, Canada

Pay: $120,000 to $150,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Join the ride!

Position: Service Manager

Dealership: St. James Volkswagen

Location: Winnipeg, MB

Classification: Full Time, Onsite

St. James Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

Your area of focus.

You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.

What drives your day-to-day?

Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties 
Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved
Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency 
Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
Monitor department operations and client concerns to define patterns and work to improve efficiency
Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Control department budgets and other expenses
Demonstrate and champion a healthy and safe work environment

What are the must-haves…

Completed a related post-secondary program and or training courses would be valuable
5 years of experience in an automotive dealership Service Department
3-5 years of management experience 
A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
Working knowledge of industry standards and practices, including product details and company services offered
Experience with service applications with ADP / CDK including dispatch also considered an asset
A valid driver's license and a safe driving history
Ability to train, coach, direct and encourage technicians, advisors and shop foreman
Excellent communication and organizational skills

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $120,000 – $150,000 Salary - Plus bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Service Manager oversees the performance of service advisors and technicians to ensure efficient repair services and exceptional customer experiences. They are responsible for managing department budgets, meeting financial performance goals, and maintaining high operational standards.

Requirements

Candidates must have at least 5 years of experience in an automotive dealership service department and 3-5 years of management experience. A post-secondary program or relevant training is preferred, along with strong leadership and organizational skills.

Skills

Leadership
Automotive Service Management
Customer Service
Team Management
Financial Performance Management
Budgeting
Staff Training
Operations Management
Conflict Resolution
Communication
Organizational Skills
Performance Monitoring
Process Improvement

Benefits

Competitive Compensation
Benefits Package
Employee Vehicle Purchase Plan
Employee Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Automotive Dealership
Service Department
ADP
CDK
Journeyman Automotive Mechanic
Budgeting
Customer Retention
Team Leadership
Operations
Vehicle Inspection
Service Advisor
Technician
Shop Foreman
Financial Performance
Professional Development
Automotive Industry

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