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Added 5 mins ago
OT
Solutions Consultant
Ocean Technologies Group
Montreal, QC
- Full-time
Lead product demonstrations and technical presentations to showcase solutions.
Added 5 mins ago
AI Outcome Customer Developer, Forward Deployed Development
Google
Toronto, ON
As an AI Outcome Customer Developer in our GTM AI Tech organization, you work as an enterprise architect, technical debugger, development liaison and technical delivery manager. You will…
Added 1 hour ago
AH
Physiotherapist I
Alberta Health Services
AB · Edmonton, AB
- Part-time
…professional development opportunities, monthly Professional Practice Lead events, and participation in quality improvement initiatives. We are seeking motivated, compassionate, and…
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Alberta Health Services
AB · Edmonton, AB
- Temporary
…professional development opportunities, monthly Professional Practice Lead events, and participation in quality improvement initiatives. We are seeking motivated, compassionate, and…
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Healthcare IT Project Manager
Sectra
Vancouver, BC
- Full-time
Join a tech company that’s making a difference in healthcare
Added 1 hour ago
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Tech Lead - Infrastructure Services N 4C
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Added 2 hours ago
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PPC Manager
Huzzle
Remote, Canada
- Full-time
- Remote
…Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly…
Added 3 hours ago
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Remote Meta Ads Manager
Huzzle
Remote, Canada
- Full-time
- Remote
…Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly…
Added 3 hours ago
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Remote TikTok Ads Specialist
Huzzle
Remote, Canada
- Full-time
- Remote
…Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and…
Added 4 hours ago
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Accounting Support Analyst
PBS Systems
Calgary, AB
- Full-time
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
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Transportation Maint Tech I, II, III- Hondo
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Hondo, AB
- Full-time
May serve as a work crew project lead ensuring work performed meets project specifications.
Added 4 hours ago
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Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
Modern Tech Ecosystem: Gain hands-on exposure to cloud data solutions, enterprise ERP platforms, and generative AI integrations within the SDLC.
Added 5 hours ago
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Senior Maritime Electrical Engineer
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NS · Nova Scotia, Canada
- $125 to $200 CAD / hour
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Added 5 hours ago
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Commercial Sales Development Representative
Open Text Corporation
Waterloo, ON
- Other
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Added 5 hours ago
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Tech Support Representative
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Markham, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products…
Added 6 hours ago
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- Full-time
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Added 6 hours ago
S
Software Engineering SMTS
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- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 6 hours ago
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Assistant Store Manager - Halifax Shopping Centre
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- Full-time
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Added 7 hours ago
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Gestionnaire principal.e, Processus et produit // Senior Manager, Process & Product
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Montreal, QC
- Full-time
Added 7 hours ago
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Executive Assistant II
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Coordinates and sends meeting invitations and agendas to attendees, books meeting rooms and arranges for Tech resources and refreshments in support of efficient meeting facilitation.
Added 7 hours ago
WR
Account Executive
WOW Recruitment
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…progression, and the chance to build a long-term career in tech and client…
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Facility Services Manager
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- Full-time
Project Management roles to lead and execute projects,
Added 7 hours ago
TI
Shipper/Receiver
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- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 8 hours ago
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Veterinary Assistant, Critical Care, Calgary Animal Referral and Emergency Centre
VCA Animal Hospitals
Calgary, AB
- Full-time
The primary role of the Critical Care Tech Assistant is to assist the RVTs and veterinarians with daily tasks and patient care. They are also the hands-on caregivers for our patients in the…

AutoCanada

Customer Service Representative - ACX Dartmouth

Dartmouth, NS, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Join the ride!

Position : Customer Service Representative

Collision: ACX Dartmouth

Location: Dartmouth, NS

Classification: Full-Time, Immediate hire

ACX Dartmouthis a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards.

Your area of focus.

The Customer Service Representative helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers.
Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow-ups, email capture, first service visits, and timely reminders for key lease milestones.
Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively.
Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders.
Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades.
Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge.
Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement.
Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions.
Demonstrate values and behaviors consistent with the company’s culture.

What Are The Must-haves…

Experience in dealership sales administration is an asset
Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone.
Comfortable working effectively to meet proposed targets.
Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.
Social Media Knowledge: A plus for supporting marketing initiatives.
You must be legally authorized to work in Canada

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. ACX is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

Handle inbound and outbound customer calls to prospect leads, book appointments, support lease and financing customers, and provide clear information about payments, residuals, and vehicle upgrades. Maintain customer satisfaction through follow-ups and milestone reminders, collaborate with service and retention teams, support marketing campaigns, and report on performance metrics.

Requirements

Strong professional verbal and written communication, attention to detail, and the ability to manage multiple tasks while meeting targets are required. Dealership sales administration experience is an asset; automotive, leasing, financing, CRM, and office software knowledge are preferred but can be learned through training, and applicants must be legally authorized to work in Canada.

Skills

Customer Service
Verbal Communication
Written Communication
Appointment Booking
Inbound and Outbound Calling
CRM Tools
Lead Prospecting
Lease and Financing Knowledge
Microsoft Office
Google Workspace
Attention to Detail
Multitasking
Performance Reporting
Marketing Outreach
Social Media

Benefits

Competitive Compensation and Benefits Package
Employee Vehicle Purchase and Service Plans
Employee and Family Assistance Programs
Company-Wide Appreciation Events and Contests
Professional Development and Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Automotive Industry
Loyalty Department
Lease Finance
Cash Portfolios
Net Promoter Score
Customer Follow-Ups
Email Capture
First Service Visits
Lease Milestones
Inbound Calls
Outbound Calls
CRM Tools
Lead Prospecting
Appointment Booking
Leasing
Financing
Residuals
Vehicle Upgrades
Vehicle Features
Marketing Campaigns
Performance Reports
Key Performance Indicators
Microsoft Office
Google Workspace
Social Media
Customer Satisfaction

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