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AutoLeap

Implementation Consultant

Remote, Canada

Remote

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Job details

Workplace: Remote
Experience: Technical Expertise: 1-2 years of experience in software implementations.
Posting language: English
Posted: Oct 9, 2026

Original job description

Please note: This position is only open to candidates currently residing in Canada and the US. We are unable to offer sponsorship at this time. While this role is primarily remote, there may be occasional opportunities to support our strategic accounts on-site.

Bilingual - French/English preferred

Are you passionate about empowering businesses and driving innovation in the automotive industry?

At AutoLeap, we're not just selling software; we're transforming the way shop owners operate. As an Implementation Consultant, you'll play a crucial role in helping our customers successfully adopt and utilize our platform.

Why AutoLeap?

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage and grow their business - from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30M Series B, led by Advanced Venture Partners (AVP), with continued participation from Bain Capital Ventures and Threshold Ventures. And we aren’t slowing down! Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

You can see how we’re doing by some of our most recent awards:

🏆Certified Great Place to Work since 2021

🏆Fortune’s 2024 Best Workplaces in Technology (Small & Medium Businesses)

🏆Numerous G2 Awards (some include: Momentum Leader, Best Relationship, Leader)

🏆One of the Best SMB Companies in North America by SMB Tech 50

In this role, you'll:

Empower Customers: Train shop owners and their teams on how to effectively use AutoLeap.
Manage Relationships: Build strong relationships with customers and own their implementation outcomes.
Become an Expert: Develop a deep understanding of the automotive industry and become a trusted advisor to your customers.
Provide On-Site Support (as needed): Offer in-person support and training to strategic accounts (ability to travel).
Provide Feedback: Champion your customers internally by sharing their feedback with our Product team.
Collaborate: Work closely with your peers to continuously improve our processes and operations.

Technical Expertise: 1-2 years of experience in software implementations.
Customer Focus: Passion for helping others succeed and a dedication to customer satisfaction.
Proven Success: A strong track record of achievement in previous roles.
Unique Talents: Bring your own unique skills and perspectives to the team.

100% Employer-paid premiums on the health, dental, and vision plans
Remote work
Unlimited PTO
Monthly Meal Perks
Full Tech Stack
Rewards & Recognition

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More about this job

Responsibilities

You will train shop owners and their teams on the AutoLeap platform while managing customer relationships to ensure successful implementation outcomes. Additionally, you will act as a trusted advisor and provide feedback to the product team to help improve internal processes.

Requirements

The role requires 1-2 years of experience in software implementations and a strong dedication to customer satisfaction. Candidates must currently reside in Canada or the US, and bilingual proficiency in French and English is preferred.

Skills

Software implementation
Training
Customer success
Communication
Technical advisory
Problem solving
Relationship building

Benefits

Health insurance
Dental insurance
Vision insurance
Remote work
Unlimited PTO
Monthly meal perks
Full tech stack
Rewards and recognition

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Software implementation
Automotive industry
Shop management system
Cloud-based software
Customer success
Strategic accounts
Implementation consultant
Bilingual
Technical support
Product feedback
Relationship management

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