Customer Service Representative
- Vancouver, BC, Canada
Wage: $21–$25 per hour, based on experience. · Full-time
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Job details
- Pay
- Wage: $21–$25 per hour, based on experience.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Frankfurt Autobody is looking for a friendly, organized, and motivated Customer Service Representative to join our team full-time.
We are a manufacturer-certified collision repair facility for Porsche, BMW, Lexus & Toyota... and other brands, serving Vancouver with professional collision repair and customer service.
Position: Full-Time Customer Service Representative
Hours: Monday to Friday, 8:30 AM – 5:30 PM
Wage: $21–$25 per hour, based on experience. Compensation will be reviewed and may be adjusted upon successful completion of the probationary period.
Responsibilities:
- Greet customers and assist with their repair needs
- Answer phone calls and schedule appointments
- Coordinate vehicle drop-offs and pick-ups
- Provide customers with repair updates
- Assist with ICBC claims, documentation, and paperwork
- Coordinate with estimators, technicians, rental companies, and insurance partners
- Maintain customer and repair files
- Help ensure a smooth and positive customer experience from start to finish
What We’re Looking For:
- Strong customer service and communication skills
- Friendly, professional, and dependable
- Strong organizational and multitasking skills
- Comfortable working with computers and office systems
- Previous customer service or administrative experience preferred
- Automotive or collision repair experience is an asset, but not required
- Willingness to learn and work as part of a team
- Legally authorized to work in Canada
More about this job
Responsibilities
Welcome customers and support their repair needs by answering calls, scheduling appointments, coordinating vehicle drop-offs and pick-ups, and providing repair updates. Assist with ICBC claims and paperwork, coordinate with estimators, technicians, rental companies, and insurance partners, and maintain customer and repair files.
Requirements
Candidates should have strong customer service and communication skills, a friendly and professional manner, dependability, and strong organizational and multitasking abilities. Comfort with computers and office systems is required; previous customer service or administrative experience is preferred, while automotive or collision repair experience is an asset but not required.
Skills
- Customer Service
- Communication
- Organization
- Multitasking
- Appointment Scheduling
- Customer Updates
- Claims Assistance
- Documentation
- File Management
- Computer Skills
- Teamwork
- Dependability
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Manufacturing
Keywords
- Customer Service
- Collision Repair
- Automotive
- Porsche
- BMW
- Lexus
- Toyota
- ICBC Claims
- Appointment Scheduling
- Vehicle Drop-Offs
- Vehicle Pick-Ups
- Repair Updates
- Claims Documentation
- Insurance Partners
- Rental Companies
- Estimators
- Technicians
- Customer Files
- Repair Files
- Office Systems