Jobs in Canada

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Added 6 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 6 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Kingston, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 6 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Proven knowledge of ALARA and radiation safety.
Added 6 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Proven knowledge of ALARA and radiation safety.
Added 6 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Proven knowledge of ALARA and radiation safety.
Added 6 mins ago
(CAN) Front End Checkout Team Associate**Part-Time Required Flexible Hours**
Walmart Canada
Vaughan, ON
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Vaudreuil-Dorion, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 22 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Proven knowledge of ALARA and radiation safety.
Added 22 mins ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 22 mins ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 37 mins ago
T&
Food Production Lead
Tallow & Fries, Inc.
Mississauga, ON
- Full-time
…ensure smooth operations, high product quality, strict food safety compliance, and achievement of production targets in a fast-paced, refrigerated environment. This position is ideal for an…
Added 51 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Kingston, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 51 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Vaudreuil-Dorion, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 56 mins ago
P–
Manager, Planning and Project Controls, BC Health Workday
PHSA – Corporate
BC
- Full-time
- Temporary
Manager, Planning & Project Controls, BC Health Workday
Added 1 hour ago
DS
Supervised Behaviour Therapist
Developmental Services of Leeds and Grenville
Brockville, ON
- Temporary
Ensure Health and Safety Program requirements are followed based on the Occupational Health and Safety Act
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement…
Added 1 hour ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
Customer Success Manager - Fashion/General Retail, Hospitality
United Services Group
Toronto, ON · Oshawa, ON · Kingston, ON · Pickering, ON
Weekly or as required, store/location/site compliancy walks with customers.
Added 1 hour ago
SC
store manager, Varennes to Saint-Hyacinthe Area, QC
Starbucks Coffee Company
Varennes, QC · Saint-Hyacinthe, QC · Beloeil, QC
- $59,400 to $78,450 CAD / year
…Annually CAD annually. Your base pay will reflect the market location and may vary based on your experience, skills, and internal equity. In addition to base pay, eligible partners in this…
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Powell River, BC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
Regional EHS&S Manager
CRH
AB
Responsible for the overall Regional Environmental, Health, Safety & Sustainability compliance. Implements procedures and programs to minimize environmental, health and safety (EHS) risks…
Added 3 hours ago
HD
Receiving Associate Part Time - 7172 Sherwood Park
HOME DEPOT CANADA, INC.
Sherwood Park, AB
- Part-time
- On-site
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 5 hours ago
CH
Administrator, Information Systems
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
Added 5 hours ago
W
(CAN) Customer Service Manager
Walmart
Edson, AB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…

AutoPlus

Customer Success Manager

Calgary, AB, Canada
Saint John, NB, Canada

$67,760 to $84,700 USD / year

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: $67,760 to $84,700 USD / year
Posting language: English

Original job description

Come Join Our Team of exceptional Customer Success Managers

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.

We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.

Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

Candidate Safety Notice

Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to [email protected].

About The Role

As a Digital / Low-Touch Customer Success Manager, you will play a critical role in scaling our JazzHR customer experience. You’ll manage a broad book of business, leveraging automation, playbooks, and digital engagement strategies to help customers onboard successfully, adopt product features, and realize value.

Unlike traditional CSM roles, this position emphasizes high-volume, digital-first engagement (email campaigns, webinars, office hours, in-app messaging, ticket management, CSAT/NPS follow-up) over 1:1 account management. You’ll partner closely with Support and Renewals to ensure customers receive fast, proactive, and consistent outcomes at scale.

What You'll Do:

Digital Customer Engagement & Adoption:
- Manage an assigned BoB of accounts in which you are responsible for their success, regular 2/quarter account reviews and NPS and CSAT score feedback.
- Manage a round robin of high-volume book of JazzHR customers through digital and one-to-many channels (playbooks, templates, webinars, in-app, automated comms).
- Proactively engage customers flagged by health scores, churn indicators, or playbook triggers.
Case & Queue Management:
- Own resolution of higher-complexity tickets while collaborating with Support and other CSMs.
- Contribute to queue coverage by resolving non-assigned customer tickets with speed and quality.
- Monitor and maintain service-level expectations for response and resolution times.
Customer Advocacy & Retention:
- Own resolution of higher-complexity tickets while collaborating with Support and other CSMs.
- Contribute to queue coverage by resolving non-assigned customer tickets with speed and quality.
- Monitor and maintain service-level expectations for response and resolution times.
- Masters Degree
Customer Advocacy & Retention:
- Act as the customer’s voice internally, sharing trends, blockers, and opportunities with Product, Support, and Revenue teams.
- Execute digital playbook strategies to mitigate churn, increase retention, and identify qualified expansion opportunities (CSQLs) for Renewals/Sales.
- Monitor and respond to CSAT/NPS surveys, ensuring timely action per playbook guidelines.
Product Knowledge & Enablement:
- Stay up to date on product releases, new features, and best practices.
- Host live digital office hours, webinars, or Q&A sessions for groups of customers.
- Support the creation and improvement of self-service help center and playbook content and automation strategies.
Data-Driven Success:
- Leverage Gainsight, Salesforce, and analytics dashboards to track health, adoption, and engagement.
- Use customer data to identify risk and opportunity patterns and take action via automated or playbook workflows.
- Share reporting and insights to inform internal teams and improve customer outcomes.

What You Bring:

2–4 years in a customer-facing SaaS role, ideally in digital / scaled success or high-volume account management.
Comfort working in a low-touch, high-volume model with reliance on automation and playbooks.
Strong written/verbal communication skills, with the ability to engage customers effectively through digital channels.
Ability to balance competing priorities, multitask effectively, and follow structured processes.
Customer-centric mindset with a passion for delivering value at scale.
Familiarity with Gainsight or other CS platforms preferred.

We believe clarity builds trust, so we share the national pay range for this role: $67,760–$84,700 per year (USD base salary). This range reflects the scope of the role across the U.S. and is informed by market data, internal equity, and the responsibilities of the position.

Your final offer will consider your unique skills, experience, and location. In addition to base salary, total compensation may include performance bonuses, equity, and a comprehensive benefits package.

If you’d like more details about how compensation is determined or how benefits factor in, please get in touch. We’re committed to fair, transparent pay and want to make sure you have the information you need.

Why You’ll Love Working Here:

Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ - ensuring programs that attract, engage, and retain top talent across the globe.

Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses.

Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups.

Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.

Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.

Learning & development programs: Access to training, mentorship, and development resources to grow your skills - from HR operations to total rewards strategy.

At Employ, we believe that when people from different backgrounds and perspectives come together, amazing things happen. We’re proud to be an Equal Opportunity Employer, and we’re committed to creating an environment where everyone feels welcomed, respected, and able to thrive.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that when people feel they belong, they can do their best work and we want every member of our team to feel that sense of belonging.

If you need accommodation at any stage of the hiring process, please reach out. We’ll be glad to support you.

Recruitment Fraud Notice:

Employ takes candidate safety seriously. Please be aware that Employ recruiters and interviewers will only communicate with candidates using official email addresses ending in @employinc.com.

We will never ask for payment, banking information, or personal financial details at any stage of the hiring process, and we do not conduct interviews via messaging apps or social media platforms.

If you receive communication that appears suspicious or claims to represent Employ but does not come from an @employinc.com email address, do not respond or continue engaging with the sender. Please report the message to [email protected].

Preferred location Calgary, Alberta

Location Denver, Colorado

Class 1 Drivers License

Teachers Certification

5 years in a Digital or Mid Market CSM Role

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Digital Customer Success Manager at Employ will help customers onboard, adopt features and get value from JazzHR, mostly through email, webinars, in-app messages and tickets. They will also watch customer health and survey scores to spot churn risk and expansion opportunities.

Requirements

Candidates need 2 to 4 years in a customer-facing SaaS role, ideally in digital or scaled success, and comfort working in a low-touch, high-volume model. Strong written and verbal communication and familiarity with Gainsight or other CS platforms are preferred.

Skills

Gainsight
Salesforce
JazzHR
CSAT/NPS survey management
Playbook execution
Customer health scoring
Ticket management
Webinar hosting
Email campaign management
In-app messaging
Analytics dashboards
Customer onboarding
Churn mitigation
Upselling and expansion identification
Written communication
Verbal communication
Multitasking and prioritization
Process adherence

Benefits

Unlimited PTO
Medical, dental and vision coverage
Performance bonuses and equity
Learning and development programs
Flexible work scheduling

Keywords

Customer Success Manager
Digital customer success
Low-touch CSM
Scaled success
High-volume account management
SaaS
JazzHR
Gainsight
Salesforce
CSAT
NPS
Churn prevention
Customer onboarding
Webinars
Playbooks
Customer retention
Expansion opportunities
Remote work
Talent acquisition software
Help center content

Seniority

Mid level

Perks

Generous paid time off
Flexible hours
Performance bonus
Stock or equity
Paid training

Licences and certifications

Class 1 Drivers License
Teachers Certification

Tools

Gainsight
Salesforce
JazzHR

Languages

English

Report this job

Jobs in Canada

(CAN) Health and Beauty Team Associate

(CAN) Health and Beauty Team Associate

Medical Radiation Technologist (CT & X-Ray)

Medical Radiation Technologist (CT & X-Ray)

Medical Radiation Technologist (CT & X-Ray)

(CAN) Front End Checkout Team AssociatePart-Time Required Flexible Hours

(CAN) Gérant du service à la clientèle

Medical Radiation Technologist (CT & X-Ray)

(CAN) Caissier

(CAN) Caissier

Food Production Lead

(CAN) Health and Beauty Team Associate

(CAN) Gérant du service à la clientèle

Manager, Planning and Project Controls, BC Health Workday

Supervised Behaviour Therapist

Senior Financial Analyst - Corporate Accounting

Payroll Manager, Americas

Financial Manager - PLM (Product Line Mgmt)

Customer Success Manager - Fashion/General Retail, Hospitality

store manager, Varennes to Saint-Hyacinthe Area, QC

(CAN) Front End Checkout Team Associate

Regional EHS&S Manager

Receiving Associate Part Time - 7172 Sherwood Park

Administrator, Information Systems

(CAN) Customer Service Manager

Contact us

Work requirements

Jobs in Canada