Jobs in Canada

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Added 20 mins ago
Lifecycle Marketing Manager (Real Estate Fintech)
Talencore
Toronto, ON
Work Arrangement: Hybrid, onsite 2 days per week
Added 1 hour ago
DB
Territory Sales & Business Development Manager
Derma Beauty inc
Toronto, ON · North York, ON
- Full-time
Added 2 hours ago
WC
(CAN) Self Checkout Attendant
Wal-Mart Canada Corp
Waterdown, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
WC
Overnight Lead Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 3 hours ago
WC
Front End Checkout Team Associate
Wal-Mart Canada Corp
Summerside, PE
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 4 hours ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 4 hours ago
ES
National Account Manager
Essex Solutions
ON · Simcoe, ON
- Full-time
We are seeking a highly motivated and results-oriented National Account Manager to manage key customer relationships and drive profitable growth within the energy and electrical markets.…
Added 4 hours ago
J
Private Client Account Manager – Personal Lines Insurance
JobsMedia.io
Toronto, ON
- Full-time
…currently have an exciting opportunity for a Private Client Account Manager with a well-established brokerage in North York, ON. This role is perfect for someone who takes pride in…
Added 4 hours ago
J
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
RIBO license required, working towards CIP or CAIB (Company will support)
Added 4 hours ago
J
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
- Full-time
license required
Added 4 hours ago
J
Private Client Services (PCS) Account Manager | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Private Client Services Account Manager for an established Canadian insurance brokerage.
Added 4 hours ago
J
Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
Minimum 5 year of mid-market commercial insurance experience required · RIBO license required
Added 4 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 4 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 4 hours ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
📈 Clear growth path: CSR → Account Manager → Team Lead, Or Producer
Added 4 hours ago
J
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
- Full-time
Added 4 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Prince George, BC
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 4 hours ago
W
Overnight Lead Department Manager
Walmart
Langley (District), BC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 4 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 4 hours ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
We are currently recruiting for a Private Client Account Manager on behalf of a boutique brokerage in the Greater Toronto Area.
Added 4 hours ago
Infrastructure Technician
fgf brands
Toronto, ON
Must have an Ontario G License and reliable transportation via personal vehicle for travelling between locations
Added 5 hours ago
NB
Associate
National Bank of Canada
Victoria, BC
- Temporary
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 6 hours ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
It is with this view and vision that we are currently seeking a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability…
Added 6 hours ago
W
(CAN) Cashier
Walmart
Prince George, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 6 hours ago
W
(CAN)Consumables Associate
Walmart
Williams Lake, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.

AutoPlus

Customer Success Manager

Calgary, AB, Canada

$67,760 to $84,700 USD / year

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: $67,760 to $84,700 USD / year
Posting language: English

Original job description

Come Join Our Team of exceptional Customer Success Managers

About The Role

As a Digital / Low-Touch Customer Success Manager, you will play a critical role in scaling our JazzHR customer experience. You’ll manage a broad book of business, leveraging automation, playbooks, and digital engagement strategies to help customers onboard successfully, adopt product features, and realize value.

Unlike traditional CSM roles, this position emphasizes high-volume, digital-first engagement (email campaigns, webinars, office hours, in-app messaging, ticket management, CSAT/NPS follow-up) over 1:1 account management. You’ll partner closely with Support and Renewals to ensure customers receive fast, proactive, and consistent outcomes at scale.

What You'll Do:

Digital Customer Engagement & Adoption:
- Manage an assigned BoB of accounts in which you are responsible for their success, regular 2/quarter account reviews and NPS and CSAT score feedback.
- Manage a round robin of high-volume book of JazzHR customers through digital and one-to-many channels (playbooks, templates, webinars, in-app, automated comms).
- Proactively engage customers flagged by health scores, churn indicators, or playbook triggers.
Case & Queue Management:
- Own resolution of higher-complexity tickets while collaborating with Support and other CSMs.
- Contribute to queue coverage by resolving non-assigned customer tickets with speed and quality.
- Monitor and maintain service-level expectations for response and resolution times.
Customer Advocacy & Retention:
- Own resolution of higher-complexity tickets while collaborating with Support and other CSMs.
- Contribute to queue coverage by resolving non-assigned customer tickets with speed and quality.
- Monitor and maintain service-level expectations for response and resolution times.
- Masters Degree
Customer Advocacy & Retention:
- Act as the customer’s voice internally, sharing trends, blockers, and opportunities with Product, Support, and Revenue teams.
- Execute digital playbook strategies to mitigate churn, increase retention, and identify qualified expansion opportunities (CSQLs) for Renewals/Sales.
- Monitor and respond to CSAT/NPS surveys, ensuring timely action per playbook guidelines.
Product Knowledge & Enablement:
- Stay up to date on product releases, new features, and best practices.
- Host live digital office hours, webinars, or Q&A sessions for groups of customers.
- Support the creation and improvement of self-service help center and playbook content and automation strategies.
Data-Driven Success:
- Leverage Gainsight, Salesforce, and analytics dashboards to track health, adoption, and engagement.
- Use customer data to identify risk and opportunity patterns and take action via automated or playbook workflows.
- Share reporting and insights to inform internal teams and improve customer outcomes.

What You Bring:

2–4 years in a customer-facing SaaS role, ideally in digital / scaled success or high-volume account management.
Comfort working in a low-touch, high-volume model with reliance on automation and playbooks.
Strong written/verbal communication skills, with the ability to engage customers effectively through digital channels.
Ability to balance competing priorities, multitask effectively, and follow structured processes.
Customer-centric mindset with a passion for delivering value at scale.
Familiarity with Gainsight or other CS platforms preferred.

We believe clarity builds trust, so we share the national pay range for this role: $67,760–$84,700 per year (USD base salary). This range reflects the scope of the role across the U.S. and is informed by market data, internal equity, and the responsibilities of the position.

Your final offer will consider your unique skills, experience, and location. In addition to base salary, total compensation may include performance bonuses, equity, and a comprehensive benefits package.

If you’d like more details about how compensation is determined or how benefits factor in, please get in touch. We’re committed to fair, transparent pay and want to make sure you have the information you need.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Customer Success Manager at AutoPlus will engage a large customer base digitally, guiding them through onboarding and product adoption. They will also resolve support tickets, track customer health and feedback, and share customer trends with internal teams.

Requirements

Candidates need 2–4 years in a customer-facing SaaS role, ideally in digital or high-volume account management. They must communicate well in writing and speech, handle multiple priorities, and be comfortable with automation and structured processes.

Skills

Gainsight
Salesforce
customer success platforms
playbook automation
NPS and CSAT analysis
customer onboarding
churn mitigation
customer retention
ticket management
webinar hosting
in-app messaging
email campaigns
data analysis dashboards
written communication
verbal communication
multitasking
SLA management
cross-functional collaboration

Benefits

Performance bonuses
Equity

Keywords

Customer Success Manager
customer success
SaaS
digital customer success
low-touch
high-volume account management
Gainsight
Salesforce
playbooks
NPS
CSAT
customer onboarding
churn
customer retention
webinars
ticket management
health scores
customer support
JazzHR

Seniority

Mid level

Perks

Performance bonus
Stock or equity

Tools

Gainsight
Salesforce
JazzHR

Languages

English

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Work requirements

Jobs in Canada