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Added 33 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 33 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 33 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 1 hour ago
UO
Manager, Operations - Minwagoming Centre for Indigenous Health Research and Education
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…accountable for its effective administration, resource management, program delivery, and day-to-day operations. Serves as the central operational lead for the coordination and integration…
Added 1 hour ago
UO
Intermediate Specialist, Academic Administration
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Coordinates program activities and events including (but not limited to): orientation, student research day, MPH Capstone, and program committee meetings, Ph.D. proposal presentations.…
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 2 hours ago
T
Product Owner - Payments Modenization
TD
Toronto, ON
- Full-time
…technology modernization, platform transformation, and the delivery of innovative client…
Added 2 hours ago
BP
Section Manager, Engineering (Electrical Design)
Bruce Power
Bruce Power
- Full-time
…challenging and impactful nuclear projects like our Life Extension Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth…
Added 2 hours ago
SUPERVISOR HUMAN SERVICES INTEGRATION
City of Toronto
ON · Toronto, ON
Reporting to the Manager, Human Services Integration, the Supervisor, Human Services Integration is responsible for the daily operation of the functions within the Application and Support…
Added 2 hours ago
PEOPLE SERVICES CONSULTANT
City of Toronto
Toronto, ON
Reporting to the Manager, Program Delivery & Support, the People Services Consultant provides specialized guidance on HR policies, practices, and procedures, while developing and…
Added 2 hours ago
BC
Registered Nurse - Emergency Department (Job Share)
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Respiratory Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 3 hours ago
L
Senior Brand Manager, Cardiometabolic Health
Lilly
Toronto, ON
- Full-time
Reporting to the Marketing Director, the Senior Brand Manager is an individual contributor responsible for leading innovation in cardiometabolic health (CMH) - owning brand strategy through…
Added 4 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 4 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 4 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 4 hours ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11323
Added 4 hours ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11323
Added 4 hours ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11323
Added 4 hours ago
I
Operations Coordinator - Seasonal
Intelcom
Quebec, QC
- Part-time
Resolve delivery issues by following SOPs and coordinating with relevant teams
Added 4 hours ago
I
Operations Coordinator - Seasonal
Intelcom
Fredericton, NB
- Full-time
Resolve delivery issues by following SOPs and coordinating with relevant teams
Added 4 hours ago
CRM Project Manager / Gestionnaire de projets CRM
AutoTrader.ca
Toronto, ON · QC
Provide support to internal team following the delivery (Performance manager, Trainers, Customers)

AutoTrader.ca

CRM Project Manager / Gestionnaire de projets CRM

Toronto, ON, Canada
QC, Canada

Le salaire de base prévu pour ce poste se situe entre 50 000 $ et 60 000 $ par année.

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Job details

Pay: Le salaire de base prévu pour ce poste se situe entre 50 000 $ et 60 000 $ par année.
Posting language: English · French
Posted: Oct 18, 2026

Original job description

English section of this bilingual listing.

We are Trader, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

The CRM Project manager, reporting to the Operations Manager, is responsible for planning, implementing, and managing projects related to the CRMs. He/She will need to collaborate with internal teams to define customer needs, implement effective CRM solutions, and ensure customer satisfaction. You will also oversee timelines, and resources to ensure project success. Strong project management experience and a deep understanding of CRM systems will be essential to excel in this role. The project manager will also conduct regular project meetings to track progress, identify potential risks, and make necessary adjustments to ensure project success. He/She will need to work closely with cross-functional teams, such as sales, training team, and IT, to align CRM strategies with overall business objectives. Strong communication skills, leadership abilities, and a proactive approach to problem-solving will be crucial in effectively managing the complexities of CRM projects.

What you’ll do

Onboarding customers – Planification

Once project is dispatched, send the welcome email to plan kickoff meeting and pre-launch meeting.
Gathering all necessary information for those meetings (Project analysis)
All other related tasks (Summary of meeting, updating project cards, send requests to internal team, send training invites)

Onboarding customers – Project management

Planning and Strategy: Developing a comprehensive project plan and CRM strategy to meet business objectives and customer needs.
Stakeholder Management: Collaborating with internal teams and make sure everything is aligned with deadlines (Activation, training and data team)
Risk Management: Identifying potential risks and issues that may impact project delivery and implementing mitigation strategies to address them.
QAs and tests

Analyze of databases (Prospects and Portfolio)
QA of the imports
QA of media integrations and software integrations
General QA of the account.

Post-implementation support

Provide support to internal team following the delivery (Performance manager, Trainers, Customers)
Post-delivery inspection – Validate that everything that was configured is still up and running 1 month post-delivery

What you’ll need:

Experience in the automotive industry
Experience in Project management
Experience in customer support
Analytical skills (P)
Experience in customer support software.
Requires strong customer focus, organizational skills, respect for others, and adaptable to change
Excellent communication skills- comfort level with all levels of management and large cross-functional teams.
Strong problem-solving skills, analytical capabilities, managing process and collaboration skills.
Must have attention to detail, a commitment to quality and be results driven and customer focused.

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

Compensation

The expected compensation for this position is: [50K-60K Base]

For a career where you can drive our business and shape your future, apply now.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Read the full bilingual original

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

What you’ll do

Onboarding customers – Planification

Once project is dispatched, send the welcome email to plan kickoff meeting and pre-launch meeting.

Gathering all necessary information for those meetings (Project analysis)

All other related tasks (Summary of meeting, updating project cards, send requests to internal team, send training invites)

Onboarding customers – Project management

Planning and Strategy: Developing a comprehensive project plan and CRM strategy to meet business objectives and customer needs.

Stakeholder Management: Collaborating with internal teams and make sure everything is aligned with deadlines (Activation, training and data team)

Risk Management: Identifying potential risks and issues that may impact project delivery and implementing mitigation strategies to address them.

QAs and tests

Analyze of databases (Prospects and Portfolio)

QA of the imports

QA of media integrations and software integrations

General QA of the account.

Post-implementation support

Provide support to internal team following the delivery (Performance manager, Trainers, Customers)

Post-delivery inspection – Validate that everything that was configured is still up and running 1 month post-delivery

What you’ll need:

Experience in the automotive industry
Experience in Project management
Experience in customer support
Analytical skills (P)
Experience in customer support software.
Requires strong customer focus, organizational skills, respect for others, and adaptable to change
Excellent communication skills- comfort level with all levels of management and large cross-functional teams.
Strong problem-solving skills, analytical capabilities, managing process and collaboration skills.
Must have attention to detail, a commitment to quality and be results driven and customer focused.

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning with 3% matching Pension

Competitive salary
Annual bonus structure

Compensation

The expected compensation for this position is: [50K-60K Base]

For a career where you can drive our business and shape your future, apply now.

Nous sommes Trader, un chef de file canadien des solutions numériques dans le secteur automobile. Nos marques phares - AutoTrader.ca, AutoSync, Dealertrack Canada et CMS - aident les Canadiennes et les Canadiens à acheter, vendre et financer un véhicule en toute confiance.

En tant que membre du groupe AutoScout24, le plus important marché automobile en ligne en Europe, nous contribuons à façonner l’avenir du commerce automobile au Canada et ailleurs dans le monde.

Joignez-vous à nous pour réunir le meilleur de l’Europe et de l’Amérique du Nord et participer à l’évolution du commerce automobile.

Sommaire du poste :

Relevant du ou de la gestionnaire des opérations, la personne titulaire du poste est responsable de la planification, de la mise en œuvre et de la gestion des projets liés aux systèmes de gestion de la relation client (CRM). Elle collabore avec les équipes internes pour définir les besoins de la clientèle, mettre en place des solutions CRM efficaces et assurer la satisfaction des clients. Elle veille également au respect des échéanciers et à la coordination des ressources pour assurer la réussite des projets. Une solide expérience en gestion de projets et une connaissance approfondie des systèmes CRM sont essentielles pour réussir dans ce rôle.

La personne titulaire du poste anime régulièrement des rencontres de suivi afin d’évaluer l’avancement des projets, de repérer les risques potentiels et d’apporter les ajustements nécessaires. Elle travaille en étroite collaboration avec les équipes des ventes, de la formation et des technologies de l’information afin d’aligner les stratégies CRM sur les objectifs globaux de l’entreprise. D’excellentes aptitudes en communication, du leadership et une approche proactive en résolution de problèmes sont indispensables pour bien gérer la complexité des projets CRM.

Vos responsabilités

Intégration des clients – Planification

Dès qu’un projet vous est attribué, envoyer le courriel de bienvenue afin de planifier la rencontre de démarrage et la rencontre préalable au lancement.
Recueillir tous les renseignements nécessaires à la tenue de ces rencontres dans le cadre de l’analyse du projet.
Effectuer toutes les autres tâches connexes : rédiger les comptes rendus des rencontres, mettre à jour les fiches de projet, transmettre les demandes aux équipes internes et envoyer les invitations aux séances de formation.

Intégration des clients – Gestion de projets

Planification et stratégie : Élaborer un plan de projet détaillé et une stratégie CRM qui répondent aux objectifs de l’entreprise et aux besoins des clients.
Gestion des parties prenantes : Collaborer avec les équipes internes, notamment celles responsables de l’activation, de la formation et des données, et coordonner leurs activités pour assurer le respect des échéanciers.
Gestion des risques : Repérer les risques et les enjeux susceptibles de compromettre la livraison des projets et mettre en œuvre des mesures pour les atténuer.
Effectuer les activités d’assurance qualité et les tests.

Assurance qualité

Analyser les bases de données de clients potentiels et les portefeuilles clients.
Vérifier la qualité des importations de données.
Vérifier la qualité des intégrations médias et des intégrations logicielles.
Effectuer une vérification générale de la qualité du compte.

Soutien après la mise en œuvre

Offrir du soutien aux équipes internes et aux clients après la livraison du projet, notamment aux gestionnaires de la performance et aux personnes responsables de la formation.

Ce qu’il vous faut :

De l’expérience dans le secteur automobile.
De l’expérience en gestion de projets.
De l’expérience en soutien à la clientèle.
Des aptitudes en analyse.
De l’expérience avec les logiciels de soutien à la clientèle.
Un grand souci du service à la clientèle, un bon sens de l’organisation, du respect envers les autres et une capacité d’adaptation au changement.
D’excellentes aptitudes en communication et de l’aisance à interagir avec tous les niveaux de gestion ainsi qu’avec de grandes équipes interfonctionnelles.
De solides compétences en résolution de problèmes, en analyse, en gestion des processus et en collaboration.
Une grande attention aux détails, un engagement envers la qualité et une approche axée sur les résultats et la satisfaction de la clientèle.

Ce que nous vous offrons

Nous savons que la vie ne se limite pas au travail. Voici quelques-uns des avantages qui favorisent notre bien-être et nous permettent de donner libre cours à notre créativité.

Rabais sur les abonnements à des centres de conditionnement physique
Programme d’aide aux employés et à leur famille
Activités virtuelles de mieux-être
Budget pour les conférences et la formation
Programmes réguliers de formation à l’interne
Planification financière et régime de retraite avec cotisation de contrepartie de l’employeur de 3 %
Salaire concurrentiel
Programme de bonification annuelle

Rémunération

Le salaire de base prévu pour ce poste se situe entre 50 000 $ et 60 000 $ par année.

Pour une carrière qui vous permet de contribuer à la croissance de notre entreprise et de façonner votre avenir, postulez dès maintenant.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The CRM Project Manager is responsible for planning, implementing, and managing CRM projects while collaborating with cross-functional teams to meet business objectives. They oversee project timelines, conduct quality assurance testing, and provide post-implementation support to internal teams and customers.

Requirements

Candidates must have experience in project management, the automotive industry, and customer support software. Strong analytical, communication, and problem-solving skills are essential for managing complex CRM projects and stakeholder relationships.

Skills

Project management
CRM systems
Customer support
Stakeholder management
Risk management
Quality assurance
Data analysis
Communication skills
Leadership
Problem-solving
Process management
Collaboration
Automotive industry knowledge
Software integration
Customer focus

Benefits

Gym discounts
Employee and family assistance program
Virtual wellness events
Conferences and training budget
Internal training programs
Financial planning
Pension plan with 3% matching
Annual bonus structure

Visa sponsorship

Not detected in the job text

Keywords

CRM
Project Management
Automotive
AutoTrader.ca
AutoSync
Dealertrack
CMS
AutoScout24
Onboarding
Stakeholder Management
Risk Management
Quality Assurance
Database Analysis
Software Integration
Media Integration
Performance Management
Training
Operations
Data Analysis
Customer Support

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