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Added 59 mins ago
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Added 1 hour ago
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON
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Added 1 hour ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
Assurer le renouvellement des ententes de service en maintenant un haut niveau de satisfaction et en démontrant la valeur des solutions Activix.
Added 1 hour ago
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Gestionnaire de performance, Québec city
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Assurer le renouvellement des ententes de service en maintenant un haut niveau de satisfaction et en démontrant la valeur des solutions Activix.
Added 1 hour ago
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AutoTrader.ca

Gestionnaire de performance, Québec city

Quebec, QC, Canada

$65,000 - $70,000 CAD

Apply About employer

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Job details

Pay: $65,000 - $70,000 CAD
Posting language: English · French
Posted: Oct 25, 2026

Original job description

English section of this bilingual listing.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Performance Manager

Location: Québec city

About Activix
At Activix, we help automotive dealerships improve their performance through CRM solutions, artificial intelligence, and strategic consulting. Our mission is to help clients optimize their processes, enhance the customer experience, and achieve better business results.
We are looking for a Performance Manager who is passionate about data, coaching, business relationships, and continuous improvement.

Your Role
As a Performance Manager, you will serve as a strategic partner to a portfolio of automotive dealerships.
By combining data analysis, industry best practices, and Activix solutions - including our CRM platform and Matador - you will help clients achieve sustainable performance improvements while developing long-term business relationships and ensuring their ongoing success.

What You'll Do

Manage a portfolio of clients and build long-term trusted relationships.
Analyze key performance indicators (KPIs) to identify opportunities for improvement.
Present actionable recommendations to optimize sales, follow-up, and customer retention processes.
Coach managers and their teams through tailored training and performance coaching.
Drive the adoption and effective use of Activix solutions, including our CRM platform and Matador.
Plan and facilitate regular business review meetings, both in person and virtually.
Develop action plans, monitor progress, and measure results.
Identify emerging client needs and recommend the most appropriate solutions, modules, or services to support their business objectives.
Manage service agreement renewals by maintaining a high level of customer satisfaction and demonstrating the ongoing value of Activix solutions.
Collaborate with the Sales, Technical Support, and Product teams to deliver an exceptional customer experience.
Document client interactions and contribute to the continuous improvement of our processes and best practices.

What We're Looking For

Excellent communication, presentation, and coaching skills.
Strong analytical mindset with the ability to translate data into actionable business recommendations.
Outstanding customer service skills and the ability to build trusted relationships.
Ability to positively influence teams and effectively support organizational change.
Proven ability to grow existing accounts and identify expansion opportunities through a consultative approach.
Self-motivated, organized, and able to manage multiple priorities.
Strong interest in technology, CRM platforms, and artificial intelligence solutions.

Preferred Qualifications

Experience in the automotive industry or working with automotive dealerships.
Experience in account management, consulting, customer success, business coaching, or business development.
Knowledge of automotive sales processes and performance metrics.
Experience with CRM platforms or SaaS solutions.
Bilingual in English and French.

Why Join Activix?

Be part of a passionate, collaborative, and innovative team.
Make a measurable impact on your clients' performance and success.
Enjoy ongoing professional development and continuous learning opportunities.
Work with modern technologies, including cutting-edge artificial intelligence solutions.

If you enjoy analyzing data, advising clients, coaching teams, and helping businesses achieve their goals while building long-term partnerships, we'd love to hear from you.

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

For a career where you can drive our business and shape your future, apply now.

Rémunération

$65,000 - $70,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Read the full bilingual original

Nous sommes un chef de file canadien des solutions numériques pour l’industrie automobile. Nos marques phares - AutoTrader.ca, AutoSync, Dealertrack Canada et CMS - permettent aux Canadiens d’acheter, de vendre et de financer des véhicules en toute confiance.

AutoTrader.ca est la plus importante place de marché automobile au Canada, attirant plus de 25 millions de visites par mois. Grâce à AutoSync, nous offrons des solutions logicielles à plus de 3 500 concessionnaires, leur permettant d’optimiser leurs opérations, leur marketing et leurs ventes. Dealertrack Canada est le principal portail de financement automobile au pays, traitant plus de 6,5 millions de demandes de crédit chaque année. Collateral Management Services (CMS) propose des solutions technologiques à l’échelle nationale qui améliorent les services d’enregistrement des sûretés et des privilèges, les services de recouvrement ainsi que les solutions de gestion de l’insolvabilité destinées aux prêteurs canadiens.

En tant que membre du groupe AutoScout24, le plus grand marché automobile en ligne d’Europe, nous contribuons à façonner l’avenir du commerce de détail automobile, au Canada comme à l’international.

Joignez-vous à nous alors que nous réunissons le meilleur de l’Europe et de l’Amérique du Nord pour façonner l’avenir du commerce de détail automobile.

Gestionnaire de performance

Emplacement: Québec city
À propos d'Activix
Chez Activix, nous aidons les concessionnaires automobiles à améliorer leur performance grâce à des solutions CRM, à l'intelligence artificielle et à un accompagnement stratégique. Notre mission est d'aider nos clients à optimiser leurs processus, à améliorer leur expérience client et à atteindre de meilleurs résultats.
Nous recherchons un(e) gestionnaire de performance passionné(e) par les données, le coaching, les relations d'affaires et l'amélioration continue.

Votre rôle
À titre de gestionnaire de performance, vous agirez comme partenaire stratégique auprès d'un portefeuille de concessionnaires automobiles.
En combinant l'analyse des données, les meilleures pratiques de l'industrie et les solutions Activix, dont notre CRM et Matador, vous accompagnerez vos clients dans l'amélioration durable de leur performance tout en veillant au développement et à la pérennité de la relation d'affaires.

Ce que vous ferez

Gérer un portefeuille de clients et développer des relations de confiance à long terme.
Analyser les indicateurs de performance (KPI) afin d'identifier les occasions d'amélioration.
Présenter des recommandations concrètes pour optimiser les processus de vente, de suivi et de fidélisation.
Accompagner les gestionnaires et leurs équipes grâce à du coaching et à des formations adaptées à leur réalité.
Favoriser l'adoption et l'utilisation optimale des solutions Activix, incluant le CRM et Matador.
Planifier et animer des rencontres de suivi, en personne ou à distance.
Élaborer des plans d'action, assurer leur suivi et mesurer les résultats obtenus.
Identifier les besoins émergents des clients et recommander les solutions, modules ou services complémentaires les mieux adaptés à leurs objectifs.
Assurer le renouvellement des ententes de service en maintenant un haut niveau de satisfaction et en démontrant la valeur des solutions Activix.
Collaborer avec les équipes des ventes, du soutien technique et du produit afin d'offrir une expérience client exceptionnelle.
Documenter les interventions et contribuer à l'amélioration continue de nos pratiques.

Ce que nous recherchons

Excellentes aptitudes en communication, en présentation et en coaching.
Esprit analytique et capacité à transformer les données en recommandations concrètes.
Sens développé du service à la clientèle et aptitude à bâtir des relations de confiance.
Capacité à influencer positivement les équipes et à accompagner le changement.
Aptitude à développer les comptes existants et à reconnaître les occasions de croissance dans une approche-conseil.
Autonomie, rigueur et excellente gestion des priorités.
Intérêt pour les technologies, les plateformes CRM et les solutions d'intelligence artificielle.

Atouts

Expérience dans l'industrie automobile ou auprès de concessionnaires.
Expérience en gestion de comptes, en consultation, en accompagnement ou en développement des affaires.
Connaissance des processus de vente et des indicateurs de performance.
Expérience avec un CRM ou une plateforme SaaS.
Bilinguisme français et anglais.

Pourquoi Activix?

Une équipe passionnée, collaborative et axée sur l'innovation.
Un rôle où vous aurez un impact concret sur la performance et le succès de vos clients.
Des occasions de développement professionnel et d'apprentissage continu.
Des outils modernes, incluant des solutions d'intelligence artificielle de pointe.

Si vous aimez analyser, conseiller, coacher et accompagner des entreprises dans l'atteinte de leurs objectifs tout en développant des relations d'affaires durables, nous aimerions faire votre connaissance.

***************
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.

AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Performance Manager

Manage a portfolio of clients and build long-term trusted relationships.
Analyze key performance indicators (KPIs) to identify opportunities for improvement.
Present actionable recommendations to optimize sales, follow-up, and customer retention processes.
Coach managers and their teams through tailored training and performance coaching.
Drive the adoption and effective use of Activix solutions, including our CRM platform and Matador.
Plan and facilitate regular business review meetings, both in person and virtually.
Develop action plans, monitor progress, and measure results.
Identify emerging client needs and recommend the most appropriate solutions, modules, or services to support their business objectives.
Manage service agreement renewals by maintaining a high level of customer satisfaction and demonstrating the ongoing value of Activix solutions.
Collaborate with the Sales, Technical Support, and Product teams to deliver an exceptional customer experience.
Document client interactions and contribute to the continuous improvement of our processes and best practices.

What We're Looking For

Excellent communication, presentation, and coaching skills.
Strong analytical mindset with the ability to translate data into actionable business recommendations.
Outstanding customer service skills and the ability to build trusted relationships.
Ability to positively influence teams and effectively support organizational change.
Proven ability to grow existing accounts and identify expansion opportunities through a consultative approach.
Self-motivated, organized, and able to manage multiple priorities.
Strong interest in technology, CRM platforms, and artificial intelligence solutions.

Preferred Qualifications

Experience in the automotive industry or working with automotive dealerships.
Experience in account management, consulting, customer success, business coaching, or business development.
Knowledge of automotive sales processes and performance metrics.
Experience with CRM platforms or SaaS solutions.
Bilingual in English and French.

Why Join Activix?

Be part of a passionate, collaborative, and innovative team.
Make a measurable impact on your clients' performance and success.
Enjoy ongoing professional development and continuous learning opportunities.
Work with modern technologies, including cutting-edge artificial intelligence solutions.

If you enjoy analyzing data, advising clients, coaching teams, and helping businesses achieve their goals while building long-term partnerships, we'd love to hear from you.

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

For a career where you can drive our business and shape your future, apply now.

Rémunération

La fourchette reflète la rémunération prévue au moment de la publication. L’offre finale peut varier et être plus élevée en fonction des compétences pertinentes, de l’expérience, du lieu de travail et des conditions du marché. Selon le poste, l’ensemble de la rémunération globale peut également inclure des avantages sociaux, une prime et d’autres prestations offertes aux employés.

La fourchette de salaire de base pour ce poste est de

$65,000 - $70,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Performance Manager will act as a strategic partner to automotive dealerships, analyzing KPIs and providing actionable recommendations to optimize sales and retention. They will also coach dealership teams and drive the adoption of Activix CRM and Matador solutions to ensure sustainable performance growth.

Requirements

The ideal candidate possesses strong analytical, communication, and coaching skills with experience in account management or the automotive industry. Proficiency in CRM platforms and a consultative approach to business development are essential for success in this role.

Skills

Account management
Coaching
Data analysis
Customer service
Strategic consulting
CRM software
Sales process optimization
Performance metrics
Business development
Communication
Presentation skills
Artificial intelligence
SaaS solutions
Relationship building
Change management

Benefits

Gym discounts
Employee and family assistance program
Virtual wellness events
Conferences and training budget
Regular internal training programs
Financial planning
Pension
Competitive salary
Annual bonus structure

Visa sponsorship

Not detected in the job text

Keywords

Performance Manager
Automotive industry
CRM
Matador
Artificial intelligence
KPI analysis
Account management
Business development
SaaS
Consulting
Customer success
Sales optimization
Coaching
Data-driven
Strategic partnership
Digital automotive solutions
Client retention
Process improvement
Training
Bilingual

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