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Added 3 hours ago
I
Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 3 hours ago
I
Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 4 hours ago
A
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
…3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit…
Added 4 hours ago
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON
…3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit…
Added 4 hours ago
A
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 6 hours ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 7 hours ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
…website visitors with a video avatar, and follows up like a sales closer. It works 24/7 across phone, SMS, email, web chat, and video, with WhatsApp, Instagram, and Facebook rolling out…
Added 8 hours ago
MI
Quality Assurance Specialist – Food Safety & Regulatory Compliance
MNG International
ON
- $47,000 to $52,000 CAD / year
- Full-time
We are looking for a motivated and detail-oriented Quality Assurance Specialist to join our team in Oshawa.
Added 11 hours ago
A
Business Development Specialist (Relocation to Saudi Arabia is required.)
aramco
Calgary, AB
- Full-time
We are seeking a Business Development Specialist to join our Downstream Origination Department.
Added 13 hours ago
NB
Banking Advisor
National Bank of Canada
Bathurst, NB
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 14 hours ago
SA
Finance Manager
STAN AI
Toronto, ON · North York, ON
- $105,000 to $130,000 USD / year
- Full-time
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We're using cutting-edge, patented AI technology to build solutions that enhance life for residents of more…
Added 14 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We're using cutting-edge, patented AI technology to build solutions that enhance life for residents of more…
Added 15 hours ago
F
Application Specialist
Flowstar
Truro, NS
- Full-time
Your mission at Flowstar is to complete the technical aspects of the sales process including equipment selection, costing, estimating and proposal creation.
Added 21 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform.
Added 1 day ago
HR
Shoe Specialist
Harry Rosen
NS · Toronto, ON · Cumberland
- Full-time
…passion and ability to inspire exceptional service. As a Shoe Specialist, you’ll be responsible for leading the shoe department and developing a clientele that recognizes their key role in…
Added 1 day ago
ED
Technical Support & Inside Sales Specialist (VFD / Servo Drives)
Eura Drives Canada
Toronto, ON · North York, ON
- Part-time
We are seeking a versatile VFD/Servo Technologist with a passion for Customer Service and Sales to join our team on a part-time basis (2–3 days/week) leading to full time. This role bridges…
Added 1 day ago
S
Part Time Product Specialist
Skechers
Mississauga, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Sturgeon Falls, ON
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 day ago
Automotive Sales Advisor - Hyundai
The Jim Pattison Auto Group
Port Coquitlam, BC
Jim Pattison Hyundai Coquitlam is seeking a driven, tech-savvy, and personable individual to join our sales team as an Automotive Sales Specialist. If you are committed to delivering…
Added 1 day ago
S
Seasonal Retail Sales Consultant - Part time - Bayshore Centre, ON
Swarovski
Ottawa, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 day ago
S
Seasonal Retail Sales Consultant - Part Time - Markham Mall, ON
Swarovski
Markham, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 day ago
S
Seasonal Retail Sales Consultant - Part Time - Vaughan Mills, ON
Swarovski
Concord, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 day ago
CG
Technical Specialist - Industrial
CSA Group
Toronto, ON
- $4,566.41 CAD / week
- Full-time
…products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 2 days ago
A
Oncology Therapeutic Specialist
AbbVie
Vancouver, BC
- $112,000 to $162,000 CAD / year
- Full-time
AbbVie Canada is looking to hire an Oncology Therapeutic Specialist to join our commercial sales team. The Oncology Therapeutic Specialist’s role will focus on Oncologists treating…
Added 2 days ago
M
Cloud & AI Sales Specialist - Federal Government
Microsoft
Ottawa, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in The…

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada

$45,000 - $50,000 CAD

Apply About employer

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Job details

Pay: $45,000 - $50,000 CAD
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation

Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is

$45,000 - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide specialized technical support to large dealer groups and manage complex account integrations for marketplace and software products. Coordinate with internal development and operations teams to resolve technical issues and ensure service level agreements are met.

Requirements

Requires previous customer support experience, strong analytical skills, and proficiency in Microsoft Office, particularly Excel. Candidates must possess excellent communication skills and the ability to manage multiple complex accounts under pressure.

Skills

Technical support
Customer service
Analytical skills
Microsoft Office
Excel
Communication skills
Problem solving
Account management
Product integration
Relationship building
Time management
Detail oriented
Technical troubleshooting
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Digital automotive solutions
AutoTrader.ca
AutoSync
Dealertrack Canada
CMS
Technical support
Customer support
Account management
Product integration
Inventory feed
Website customization
SLA
OEM support
Data reporting
Microsoft Excel
Automotive retail
Marketplace
Technical operations
Software solutions
Client relations

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