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Added 4 mins ago
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Assessment Services Specialist, Services for Students with Disabilities
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…coordinate assessment services and provide administrative and service support. This position requires a strong commitment to quality service delivery, effective communication skills, and a…
Added 4 mins ago
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Victim Services Worker
Government of Yukon
Whitehorse, YT
- Full-time
…Nations members in the Yukon. We recognize the importance of employee education on First Nations history and the encouragement of innovative thinking by all DOJ personnel on our ability to…
Added 4 mins ago
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Area Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Collaborate cross-functionally with culinary, marketing, and operations teams to ensure seamless event execution and service excellence.
Added 34 mins ago
TU
Embedded Counsellor - Faculty of Science
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees…
Added 34 mins ago
NB
Advisor, AAF Group and CDC
National Bank of Canada
Montreal, QC
- Full-time
…expertise, collaboration, and commitment to delivering high-quality service. We aim to provide you with maximum flexibility to support your quality of life through a hybrid work environment…
Added 34 mins ago
TU
Assistant Manager and Writer, Faculty Appointments, Reappointments, Promotion, Tenure (ARPT), and Emeriti
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees…
Added 34 mins ago
NB
Associate
National Bank of Canada
Sorel-Tracy, QC
- Full-time
…wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 34 mins ago
NB
Banking Advisor D
National Bank of Canada
Montreal, QC
- Full-time
Advisory service experience, inclusive attitude and openness to diversity
Added 34 mins ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Advisory service experience, inclusive attitude and openness to diversity
Added 34 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular…
Added 34 mins ago
NB
Senior Lead Developer Back-End
National Bank of Canada
Montreal, QC
- Full-time
…technical skills, leadership and ability to influence at the service of contributing to a major and innovative initiative. This job allows you to have a positive impact on our organization…
Added 50 mins ago
Customer Sales Advisor
Halfords
City of Saint John, New Brunswick
…you need – you’ll be delivering market-leading standards of service, after…
Added 1 hour ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
Employee Scheduling: Coordinate and plan the employee schedules to make certain all shifts are properly staffed to meet business requirements at the same time following kitchen wage budgets.
Added 1 hour ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…
Added 1 hour ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Resort and Casino departments; communicate guest concerns, service issues or operational needs promptly to the appropriate employee or…
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 1 hour ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…
Added 1 hour ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Resort and Casino departments; communicate guest concerns, service issues or operational needs promptly to the appropriate employee or…
Added 1 hour ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Resort and Casino departments; communicate guest concerns, service issues or operational needs promptly to the appropriate employee or…
Added 2 hours ago
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Hospital Manager
P3 Veterinary Partners
Timmins, ON
- Internship
Timmins Animal Hospital has been a full-service animal hospital since 1974. We are devoted to managing the health of your dogs and cats. We have always emphasized preventative health care…
Added 2 hours ago
WV
Information Technology Support Specialist
Wave Visas Immigration Consultants in Delhi
BC · British Columbia, Canada
- Full-time
Familiarity with Microsoft 365, user account management, and IT service desk tools.
Added 2 hours ago
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Supply Chain Project Lead
SoTalent
Toronto, ON · Greater Toronto Area, Canada
- Contract
…promotional strategies while maintaining cost, inventory, and service…
Added 3 hours ago
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Receptionist/Concierge
Chartwell
Maple Ridge, BC
- Part-time
…consistently maintaining a safe and secure environment. As an employee of Chartwell, you can enjoy growing your career and be a part of a dedicated team that positively impacts the lives of…
Added 3 hours ago
SA
Restaurant General Manager
SSP America
Mississauga, ON
- Full-time
Join SSP America as our next Restaurant General Manager and guide a full-service concept in one of the most dynamic, fast-paced environments in the industry.

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada

$45,000 - $50,000 CAD

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Job details

Pay: $45,000 - $50,000 CAD
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation

Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is

$45,000 - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide specialized technical support to large dealer groups and manage complex account integrations for marketplace and software products. Coordinate with internal development and operations teams to resolve technical issues and ensure service level agreements are met.

Requirements

Requires previous customer support experience, strong analytical skills, and proficiency in Microsoft Office, particularly Excel. Candidates must possess excellent communication skills and the ability to manage multiple complex accounts under pressure.

Skills

Technical support
Customer service
Analytical skills
Microsoft Office
Excel
Communication skills
Problem solving
Account management
Product integration
Relationship building
Time management
Detail oriented
Technical troubleshooting
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Digital automotive solutions
AutoTrader.ca
AutoSync
Dealertrack Canada
CMS
Technical support
Customer support
Account management
Product integration
Inventory feed
Website customization
SLA
OEM support
Data reporting
Microsoft Excel
Automotive retail
Marketplace
Technical operations
Software solutions
Client relations

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