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Added 1 min ago
BC
Sales Support Specialist
Beem Credit Union
Burnaby, BC · Kelowna, BC · North Vancouver, BC
- Full-time
The Sales Support Specialist provides operational and administrative support to the Commercial and Small Business Divisions, ensuring a premium level of service to assigned business…
Added 16 mins ago
NB
Banking Advisor
National Bank of Canada
Aurora, ON
- Part-time
Refer your clients to your specialist colleagues for their specific needs.
Added 16 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 16 mins ago
UI
Automotive Parts Specialist
UAP Inc.
Calgary, AB
- $21.6 to $28.8 CAD / hour
- Full-time
NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 16 mins ago
TG
Procurement Specialist
Trillium Guideway Partners
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $125,000 CAD / year
- Full-time
The Procurement Specialist is responsible for providing support to the Procurement team for all phases of vendor recruitment for the Ontario Line Elevated Guideway and Stations project. You…
Added 16 mins ago
CP
Senior Employer Onboarding Specialist (DB Pension Implementation)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking a Senior Onboarding Specialist to support the successful onboarding of employers joining the CAAT Pension Plan.
Added 16 mins ago
DT
Product and Solutions Sales Specialist 4
Dell Technologies
Toronto, ON
- Full-time
Join us to do the best work of your career and make a profound social impact as a Outside Sales Product Specialist on our Product and Solutions Sales Specialist Team.
Added 16 mins ago
R
Client Advisor Intern
RBC
Petawawa, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 16 mins ago
T
Wealth Planning Specialist
TD
AB
- Full-time
As a member of Private Wealth Management, the Wealth Planning Specialist is responsible for partnering with TD advisors to deliver high value customized guidance on retirement, tax, estate…
Added 46 mins ago
SP
Client Account Specialist
Staff Plus
Oakville, ON
- $50,000 to $70,000 CAD / year
- Full-time
Client Account Specialist - Manufacturing & Order Management
Added 46 mins ago
Wealth Protection Advisor, Service (Hybrid)
First West
Penticton, BC
Sales and Service Strategy: Mines current regular term life insurance policy holders, provides insurance planning and advice to members, referring complex cases to the Wealth Protection…
Added 46 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…lending and investment processes and procedures. As a sr. estates specialist, you are expected to support complex estates requiring a more personalized handling and client care to meet the…
Added 46 mins ago
Commercial Operations Sr. Specialist
Umicore
Markham, ON
Provide support to Customer Service representatives
Added 1 hour ago
AI
Talent Acquisition Specialist
Axis Insurance
Oakville, ON
- $68,000 to $72,000 CAD / year
- Full-time
As a Talent Acquisition Specialist, a typical day might include:
Added 1 hour ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
Demonstrate high standards of safety and customer service
Added 1 hour ago
JI
Appliances Sales Specialist
J.D. Irving, Limited
Charlottetown, PE
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 1 hour ago
C
Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 1 hour ago
C
Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 1 hour ago
B
Mortgage Specialist
BMO
Trois-Rivières, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
Procurement & Contract Specialist
City of Regina
Regina, SK
…ensuring fairness and transparency? As a Procurement & Contract Specialist, you will manage high-risk and complex procurement projects, ensuring strict adherence to trade agreements,…
Added 1 hour ago
KB
Appliances Sales Specialist
Kent Building Supplies
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 1 hour ago
BI
Business Development Specialist, BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
Added 2 hours ago
LD
Response Centre Specialist II - Full Time
London Drugs Limited
Richmond, BC
- $17.86 to $23.33 CAD / hour
- Full-time
- Other
…and arranging and optimizing systems to support the RC team’s service…
Added 2 hours ago
SM
Registered Practica Nurse - Withdrawal Management Services Sherbourne
St. Michael's Hospital
Toronto, ON
- Temporary
…nurses, registered practical nurses and nurse practitioners. Service recipients are offered a variety of services and supports including crisis prevention and intervention, symptom and…
Added 2 hours ago
I
Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada

$45,000 - $50,000 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 - $50,000 CAD
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation

Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is

$45,000 - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide specialized technical support to large dealer groups and manage complex account integrations for marketplace and software products. Coordinate with internal development and operations teams to resolve technical issues and ensure service level agreements are met.

Requirements

Requires previous customer support experience, strong analytical skills, and proficiency in Microsoft Office, particularly Excel. Candidates must possess excellent communication skills and the ability to manage multiple complex accounts under pressure.

Skills

Technical support
Customer service
Analytical skills
Microsoft Office
Excel
Communication skills
Problem solving
Account management
Product integration
Relationship building
Time management
Detail oriented
Technical troubleshooting
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Digital automotive solutions
AutoTrader.ca
AutoSync
Dealertrack Canada
CMS
Technical support
Customer support
Account management
Product integration
Inventory feed
Website customization
SLA
OEM support
Data reporting
Microsoft Excel
Automotive retail
Marketplace
Technical operations
Software solutions
Client relations

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